Spirit Airlines — Luggage
I had a departure from Hartsfield airport in Altlanta, On March 31, 2021, the flight was for 8 am going to Newark New Jersey. I had checked in two bags one was a victoria's secret bag the other bag was large black luggage, name on the luggage was Phelps. I arrived in Newark New Jersey at 10 am went to the luggage pick-up area one of the bags was there, the large black luggage was not there. I spoke with one of the spirit workers and let him know about how I am missing a bag he looked up my information and told me that the other bag was never put on the plane at Hartsfield airport in Atlanta. The plane flight number was NK57. both tags were placed on the bags. I asked the worker how will I be able to get my bag now he told me to fill out a lost and found form online which I did he also stated that someone will contact me about the lost item no one ever called or send me to email about my lost luggage. I tried calling the spirit lost and found department on April 1, 2021, and no one ever picks up the phone. I finally reached a supervisor on April 1, 2021, she said that she will push the information through to try and help me found my lost item. As of April 2, 2021, no one had not reached out to me about my luggage, all of my clothes and my granddaughter's clothes and personal items were in the bag. I have requested a refund for all of my clothes and other personal items that were in the luggage.