The complaint has been investigated and
resolved to the customer's satisfactionResolved Spirit Air — rip off!!!
resolved to the customer's satisfaction
Spirit Air sucks you in with the 'low fares' and promotions--don't fall for it!!! Please check other airlines for pricing. By the time you pay all the 'extras' for seat-assignment (both ways), baggage (both ways), early check-in (both ways), etc...you will have paid the same amount using almost any other airline. Only most other airlines CARE ABOUT YOU RETURNING AS A CUSTOMER!!!
I booked tickets for 3 from Orlando FL to San Juan PR in Febuary for flight in April. I had to reschedule our flight due to a conflict of schedule with work. I knew there would be a fee to reschedule, but I was not prepared for what this scamming airline did next...Rather than just charge the fee to change our flight dates, they charged the fee ($110.00 per person--RIDICULOUS in itself. They will STILL sale the seats to another passenger!), they were then going to charge an ADDITIONAL $608.OO for new tickets, fees, etc!!! I changed flight dates with Delta once before--all I was charged was $50.00 in addition to what I already paid for the ticket, was told to use the same confirmation number and that I would only have to pay the fee when I decided on a new flight date. Sounds like Delta likes thier customers...
Here's the rundown...Spirit CANCELLED (there is a difference between 'rescheduling' and 'cancelling') our original tickets to the tune of $110.00 per person, then tried to gouge us on NEW tickets! Rescheduling or changing a flight implies that the original ticket will be in effect when the change is made (with a fee added on)--not so with Spirit--they cancell your tickets and try to sale new ones at a much higher rate with ADDITIONAL fees...! They were nice enough, however, to offer me a Spirit Visa or Mastercard!?!? Which I politely refused! I will NEVER use Spirit again, nor will I recommend them to ANYONE. If you're considering Spirit--please BEWARE! The sales promos look great on the surface, but that is where it ends!