Spencer's
Reviews and Complaints

1550 sea side Spencer’s, recently went in and I went to buy an item that could be considered 18+, one of the workers came to ask me if my friends and I were 18, completely understandable! We all replied we were all 18 and were willing to give ID. The woman came back and asked once again, which is also fine but we responded once again with the same exact response. They had already spoken about it and I get the concern but I could tell everyone felt a little uncomfortable by the second time. It doesn’t rlly stop there tho. Later, I ended up putting the item back because I felt so uncomfortable checking out with the male cashier, on my way out I heard snickering and laughing, staring and “non-chalant” pointing. Additionally, the entire time the male cashier was YELLING in the back room, like actually screaming. I just think customers should be able to browse without fear of being laughed behind their back because items like that are already embarrassing enough to try and purchase.

hi, i hate searched for a bento lunch box that i had wanted to start using for the new school year i had going on this year. and i saw a junji ito lunch box on your page and wanted to buy it. when i put my information in it, it kept saying that my information was wrong and i kept doing it over and over. but when i opened my bank account i noticed that i barely had any money left cause your store kept taking my money even when it said it wasnt working. i even tried asking for a refund on your page but i dont have a tracking order number as it repeatedly saying my card information wasnt right and bascially just stole my money without even recieving an email that my purchase was successful. i want a refund of all the money i had stolen from me without my knowledge as your company has taken $123.34 out of my account. please right me back as soon as you can!

This company has been holding on to my refund for order [protected] for two months. Each time I call, they lie and say they have to get approval from their finance department. They have told me this story for two months straight and never once have they released the money. I want a refund because the order has been confirmed canceled since 8.10.23. And the next step is small claims court through New Jersey State.

I placed an order for an adult toy over a month ago, August 27th, 2023. Today is October 1st, 2023 and I cannot use my tracking number on the suggested order tracking website or can't use my order number in Spencer's online customer support because it says and I quote, "Sorry, the order Status feature does not work for locations outside the United States." I'm from Canada. Like how is that good for a company? The last update I managed to get was back on August 29th, and it gave me an notification saying it was in transit somewhere between Mountain View and Sunnyvale... wherever that may be in the States.

I bought a hype vibrator for as a girlfriends Bachelorette party gift and it literally didn't even work. She went to fire it up as soon as she opened it and nothing happened but a little red light turning on. We assumed maybe it just needed to be charged but upon doing so still nothing. I was completely embarrassed and extremely unimpressed that I was charged almost 60 dollars for something that was broken right from the start. This bothers me very much as I have spent quite a bit of money in this store and have never had an issue.

I recently made an online order from Spencer's and I was quite disappointed with the service I received. I opted for express shipping, which according to the website, would have my order delivered within 2 days. However, it has been 5 days now and I still haven't received my merchandise. When I tried to call their customer service, I was informed that their phone lines were not open and I should use live chat instead.

When I finally got through to someone on live chat, they tried to convince me that this delay was normal for express shipping. But I knew better, I paid for faster shipping and this was not what I was promised. I argued with them, but they continued to insist that there was nothing they could do. I found their behavior to be very unprofessional.

After much back and forth, they offered to refund me 50% of my shipping cost. But I was not satisfied with this, I wanted a full refund. I made it clear that I was very unhappy with their service and that I would be leaving a negative review. But they didn't seem to care. Even the manager got involved in the argument and eventually hung up on me.

Overall, my experience with Spencer's was absolutely awful. I would not recommend ordering from them. Unfortunately, I am unable to provide any proof of my experience as I am not allowed to download anything on my work computer. As a dissatisfied customer, I hope that Spencer's takes this feedback seriously and improves their service in the future.

So, a while back I had a pretty bad experience with Spencer's online. I was just minding my own business, checking my online banking, when I saw that over $70 had been taken from my debit card. I was pretty upset, as you can imagine, and I immediately called up Spencer's online customer service to see if they could help me out.

Well, let me tell you, they were no help at all. The person I talked to on the phone said that my name wasn't in their system, even though you need your name to use a card in the first place. And to make matters worse, they couldn't find any record of the purchase amount either. It all seemed a little fishy to me, if you know what I mean.

The only thing the customer service rep could tell me was that they don't save credit card numbers, which didn't really help me out at all. I mean, if they don't save the numbers, how could someone have stolen my info in the first place? It just didn't make any sense.

Anyway, after that experience, I decided that I would never shop with Spencer's online again. It's just not worth the risk, you know? I mean, if they can't even help me out when something like this happens, then what's the point? It's just bad business, plain and simple.

So, if you're thinking about shopping with Spencer's online, I would definitely think twice. Their customer service is terrible, and they clearly don't care about their customers at all. It's just not worth it.

Spencer's Online is not a good place to shop. Their customer service is terrible and their business practices are the worst I have ever seen. I had a bad experience with them before, but I decided to give them another chance. That was a mistake.

I placed an order a month before Christmas and waited two weeks for a tracking number. I called them after a week to see what was going on, and they told me that there was a system backup because of the holidays. They said that my order would be shipped within the next few days. I waited another week, and finally got an email from them. But it was an email of cancellation! This is complete BS.

I called them to find out what was going on, and they told me that I had ordered something that they had never had in their warehouse. This is false advertising and complete and utter horse shi*. The representative was rude and unhelpful. I will never buy from Spencer's again.

This is the worst company I have ever dealt with. Their customer service is terrible and their business practices are shady. I would not recommend shopping at Spencer's Online.

I recently made a purchase from Spencer's online store and unfortunately, I was not satisfied with my experience. I ordered a toy that came in a box, but when it arrived, I noticed that there was no plastic seal around the outside of the box. This was concerning to me because I have ordered from other companies before and their boxes always have a plastic seal and are also sealed shut with tape. However, this item did not have any of those security measures in place.

To make matters worse, the toy had a strange smell to it, almost like it had been used before. I was so disappointed that I ended up throwing it away. I paid over $27 for this item, and I know that Spencer's will not return my money. It's just not right what they did.

When I received the package, the USPS plastic bag was sealed shut, but the purchaser receipt inside the box was not in my name. It had someone else's name on it, which made me feel uncomfortable. I didn't even want the box around me anymore. To add to the confusion, the box had two different barcodes on it. One was physically stuck on the box, and the other was part of the box itself.

I tried to upload a picture of the other barcode on the box, but the website only allowed me to upload one picture. This barcode was separate and stuck on the box, which made me wonder if the item was even new. Overall, I was very disappointed with my experience with Spencer's and would not recommend buying anything from them.

So, I wanted to get a Christmas sweater for a party my husband and I were attending. I went to Spencer's website and ordered the sweater on Tuesday morning. I paid extra for expedited shipping so that it would arrive by Saturday. But, guess what? I didn't receive my sweater on time! My husband had to go to the party without a sweater. I was so disappointed!

I called customer service on Monday to get my money back for the expedited shipping. But, the lady on the phone was extremely rude to me. She said that they don't count weekends when shipping. But, their website clearly stated that I would receive the sweater on Saturday. If they don't count weekends, then they need to update their website! She told me that if I didn't receive the sweater by Monday night, then they would refund me.

Well, it's Wednesday now and I still haven't received my sweater. I've tried multiple times to contact customer service to get my money back, but they keep giving me the runaround. This has been the worst customer service experience I've ever had! I would never order anything from Spencer's online again. If something goes wrong with your order, good luck getting your money back!

I recently purchased a product from Spencer's online store, and while I do like the product itself, I made a mistake in buying the wrong batteries. I admit, I can be a bit forgetful at times. So, I decided to order the correct batteries online, and the website promised discreet packaging. However, when the package arrived, it was clear that it was from Spencer's, with their name written all over the tape. To make matters worse, the batteries were bouncing around in the box, not secured at all. This was concerning because the product could have been damaged during shipping, and I wouldn't have been able to lie and say it was something else, like a shirt or something.

I'm an adult who still lives with my parents, and they know what Spencer's is. So, when they saw the package, they knew exactly what I had ordered. Despite my attempts to avoid their prying questions, my mom laughed and told my dad, and they both knew what I had ordered. If the website hadn't promised discreet packaging, I would have just gone to the store instead. But, unfortunately, that was a lie.

To make matters worse, the shipping cost was outrageous. I ended up paying $20 for $4 batteries, which is just insane. I understand that shipping can be expensive, but that seems like a bit much.

Overall, I would recommend Spencer's for their products, but if you live with someone and don't want them to know what you're ordering, be prepared to come up with a better lie or make sure they don't know what Spencer's sells. And, don't trust their promise of discreet packaging.

I gotta say, I'm pretty bummed out about Spencer's. I've been a loyal customer for years, but lately, things have gone downhill. See, I've been dealing with some medical issues that require me to use a wheelchair. It's not something I ever thought I'd have to do, but here we are. The first time I rolled into Spencer's with my chair, I immediately noticed that the employees were giving me some serious side-eye. They followed me around the store like I was going to steal something, and when I tried to ask for help, they were short and rude with me. It made me feel like I was a burden, like I was somehow inconveniencing them.

Now, I should mention that I don't always use my wheelchair. Some days, I feel okay walking around, and I don't need any extra assistance. But every time I've gone into Spencer's in my chair, I've gotten the same treatment from the employees. One time, a worker even came up to me and accused me of faking my disability. Can you believe that? It was humiliating.

And it's not just the attitude of the employees that's the problem. The store itself is not very wheelchair-friendly. There are tight corners and narrow aisles that make it difficult for me to move around. And when I ask for help reaching something or using the card reader, the employees act like it's a huge inconvenience. I've even been asked to leave the store because I was having trouble navigating the space.

Honestly, I'm so frustrated with this whole situation. I used to love going to Spencer's, but now I dread it. The ableism is just unreal. Something needs to change, and fast. People with disabilities deserve to be treated with respect and dignity, and that's just not happening at Spencer's.

Spencer's is a company that I recently had the displeasure of dealing with. I must say, I have never encountered such a disgusting company in my life. I was charged a whopping $45 for overnight shipping, only to receive my item four days later. To make matters worse, the company refused to refund me the money I paid for the overnight shipping service. I mean, seriously, why offer overnight shipping if you can't deliver on your promise?

As a first-time customer, I was appalled by the lack of commitment and regard shown by Spencer's. I was left feeling frustrated and disappointed with the entire experience. The customer service was terrible, and the shipping was anything but quick. I would advise anyone considering purchasing from this company to think twice before doing so.

If you do decide to shop at Spencer's, I would recommend going in person. However, I have my doubts about the longevity of this company. In fact, I predict that they will go bankrupt within the next two years. It's no wonder they are holding onto every penny they have.

Despite my negative experience, I did file a complaint with the Better Business Bureau. Even if I don't receive my refund for the overnight shipping, at least there will be a complaint on record. This is more than enough for me.

In conclusion, I would strongly advise against purchasing overnight shipping from Spencer's. Don't expect great customer service, quick shipping, or any commitment from this company. They are not worth your time or money.

I used to work for Spencers and let me tell you, my recent experience with their online store has left me feeling disappointed. I've been in customer service for five years, so I know how important it is to be polite and courteous. However, the person who answered my call didn't even bother to say hello. Instead, he immediately asked what my issue was.

I calmly explained that I had been charged twice for my purchase and wanted to know why. I also wanted to cancel the transactions or find out what I needed to do if I had to wait. But the person on the other end of the line was incredibly rude and condescending. He had no phone etiquette whatsoever and made me feel like I was wasting his time.

He told me that my reason for calling was dumb and that if I had a real issue, he could help. He even went so far as to say that my problem wasn't his problem and that I should just cancel my card. When I told him that I didn't want to cancel my card, he started to get loud and aggressive. He accused me of being dumb and not knowing how to use the internet.

Overall, my experience with this particular customer service representative was terrible. If I could give him a zero, I would. However, I have had positive experiences with Spencers in the past, so I would rate my overall experience with them as a three or four. But after this incident, I'm not sure if I want to shop with them again.

I recently purchased a few chokers and pant chains from Spencer's and I must say, they looked pretty cool in the store. However, when I got home and took the chokers off the card stock, I noticed that the choker part was bent in an uncomfortable way. It felt like I was wearing a piece of cardboard around my neck. No matter how much I tried to shape it, bend it, or twist it, it just wouldn't fit well on my neck. The sides kept poking out, making it look awkward and uncomfortable.

To make matters worse, their pant chains are not very durable. I was trying to put on a plastic pant chain when I noticed that one of the links was twisted in an odd position. I tried to fix it, but the moment I barely moved it, the link snapped. I was shocked that a pant chain that cost me 15 dollars could break so easily. I also had another incident where a metal pant chain I bought just kept falling apart. The links holding it together would just bend out of place randomly throughout the day. I've fixed that one pant chain like 4 times already and it continues to fall apart at different spots so I just stopped wearing it.

Although Spencer's products look nice and trendy, the materials they are made of are not very good quality. I wouldn't recommend spending a lot of money at Spencer's because their stuff doesn't last. It's a shame because I really liked the look of their products, but the quality just isn't there.

P.S. To add insult to injury, the metal chain I bought was supposed to have a second chain attached to it, but it fell off somehow and I never saw it again.

Managers at Jordan creek in Des Moines Iowa
Justin and Lance
Treating an employee disrespect, very judgmental, appears to not want an employee working in that store, due to color. Not sure, but that is what it seems.
Treat employee like they are low class
Telling them your last day in a day but you can reapply
Asking for their availability of hours and then say, it's not going to work, your last day is tomorrow. But did not let them know what hours are available for that store

I was in the south park mall location and was purchase and it rang up more than I thought it would and was very hesitant on my purchase but was reassured I could bring it back for a full refund.Well I went in 3 to 4 hours later with my recept and they refused to give me my money back they said in-store credit.Why would I get in store credit when I had my receipt and paid cash.I didn't pay them with in store credit so why would I get my money back.I will not buy from them again they are way more expensive than other stores anyway.If I pay with cash I need to get my cash back.Not to happy.I will send a picture if need be

The female Assistant Manager was rude to me as a customer not once but twice. I went in wanting to purchase the large Scream Christmas ugly sweater from your Manchester, CT location. My son who is recently employed by Spirit Halloween aka your sister company, and the nice and pleasant management there said that both Spirit and Spencer’s has a 30% discount for family of employees. I had a pay stub from my son and all the information and she refused twice to not sell me any products and I am disgusted by how she treats her customers. She even didn’t hold the sweater for the second time she lied to my face saying she would place it aside. Please investigate this Assistant Manager because she is ruining the company’s reputation and I would not hire her at my professional family business because she shouldn’t be in a management position where she threatens and harasses her customers. I really don’t even want to do business with Spencer’s ever again because I wasted my gas and time twice for her to be rude disrespectful and unprofessional when I am trying to make a legit transaction! I will continue to support Spirit Halloween cause they are great management and employees at the old Dicks Sporting Goods location in Buckland Hills Mall in Manchester, CT. I praise your seasonal employees but your permanent staff at that Spencer’s will put you guys out of business and I am spreading the word if you don’t take action against her. Totally embarrassed and outraged!

Just wanted to give a heads up to NOT order from Spencer’s online. Sure their customer service replies fast but it is vague and misleading. First a lost package which I thought was just a simple mistake, then they ship out a replacement with missing items thinking I wouldn’t notice? THEN they cancel my new order with the missing items because they are “out of stock”, like why tell me a new order will be shipped out in the first place? It’s just so messy. Never again. Online shopping is supposed to make things easier.

Went to Spencer's in south park mall Illinois to purchase a Hack Skellington throw for my grandson. The cashier was playing on her phone. Her counter was covered in shirts so I went to other register. She snapped that I need to come over to her. She was so uninterested in ringing me up. I payed for my purchase and she barely put the change in my hand before turning away all without saying a word to me. Not a way to make people welcome in the store. I do not plan on returning.