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CB Retail Stores Spencer's Houston Galleria, 5135 W Alabama St Suite 6010d, Houston, TX, 77056, US
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Spencer's

Houston Galleria, 5135 W Alabama St Suite 6010d, Houston, TX, 77056, US
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1 complaint
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Website
www.spencersonline.com
Phone number
+1 (833) 543-0751
Category
Retail Stores
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
12:00 pm - 7:00 pm

Spencer's reviews and complaints 1

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5:03 pm EST
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Spencer's - Return/exchange

I bought a holiday sweater 12/21/23. It was not used or gifted.

On December 26, 2023, I tried returning it and was refused. I tried returning it again on 1/14/24 and was refused once again. I have the original receipt. The item has not been worn, and has all its tags on. The receipt/contract clearly states,"Returns up to 30 days with receipt. Will gladly offer exchanges for Holiday merchanise with a receipt and in sealable condition. No refunds will be offered after Friday, December 8th." I meet all the conditions for an exhange on the item.

I am not asking for a refund. I am only asking for an exchange or store credit. If the receipt/contract stated "no refunds/exchanges" after Dec. 8, I would accept this as a loss, but that is not the case.

Claimed loss: $57

Desired outcome: Store credit

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Spencer's representative's response
Jan 14, 2024 7:54 pm EST
Spencer's customer support contacts
Phone numbers

+1 (609) 645-3300

Address

6826 Black Horse Pike, Egg Harbor Township, NJ, 08234, US

Website

www.spencersonline.com

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Thank you for bringing this experience to our attention. We do apologize that your most recent interaction with our store was not as anticipated. Please contact us at guestservices@spencersonline.com for further assistance.
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