Spencer's reviews and complaints 1
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Spencer's - Return/exchange
I bought a holiday sweater 12/21/23. It was not used or gifted.
On December 26, 2023, I tried returning it and was refused. I tried returning it again on 1/14/24 and was refused once again. I have the original receipt. The item has not been worn, and has all its tags on. The receipt/contract clearly states,"Returns up to 30 days with receipt. Will gladly offer exchanges for Holiday merchanise with a receipt and in sealable condition. No refunds will be offered after Friday, December 8th." I meet all the conditions for an exhange on the item.
I am not asking for a refund. I am only asking for an exchange or store credit. If the receipt/contract stated "no refunds/exchanges" after Dec. 8, I would accept this as a loss, but that is not the case.
Claimed loss: $57
Desired outcome: Store credit
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This complaint has been resolved automatically due to user's inactivity.
If you had the original receipt, read the back of the receipt where it says that you cannot return seasonal items. it says that as well, something that you "forgot" to mention. IF you really did not wee that part of the receipt ask mommy or daddy to help you read the receipt.