Speedway
reviews and complaints

I am a regular customer at speedway and i stopped in to purchase cigarettes i but the 3 pack special of newports and always paid 17.79 i was informed today 11/30/09 that it went from 6.18 a pk with tax to 6.55 a pack without tax so i changed brands all the rest were cheaper then when i left the store the sign said the old price of 5.70 a pk and so i went back in and was told they wouldnt honor their sign i've slowly been changing where i get my gas now i know i wont be back and speedway can check my rewards to confirm they just lost a customer...

Well for me this complaint started with purchasing gas on 1/27/2010 at wilco hess #18801 which is on west 58hwy wilson. When I was finished pumping the gas. I was printed out a receipt at the pump. I notice the pump receipt as being a total gas puschase of $31.00 and the pump was showing $28.93. Now I figured that maybe it had printed a receipt for the pervious customer, so I went inside and told the young lady behind the counter. Then I thought she would print a receipt from inside but she told me that the machine was not working so she said that she would hand write me one. I said ok. She stamped it wrote the date and wrote the gas amount but did not sign it. I have a hess card that I use to buy gas with, in about two days I will be able to see what was charged to my account. This may pan out ok, two days I will know, if I will do anymore business with hess at all.
Second complaint yesterday (2/1/2010) I went to the same wilco hess which is were I normally buy gas. I went to pump #3 put in my hess card it ask for my zip code and when I put my first number in it would not let me do anything else. It wouldn't let me clear, cancel or like I said anything. Well I figured again, I should just stop figuring. As I was saying I figured that they could set the gas pump and I could pay inside. Well when I went inside this young blonde haired lady was behind the counter, the same one that waited on me 1/27/2010. I told her I was having a problem with pump #3. Then she tells me that pump #3 is not working. She told me I would have to move to another pump. If she knew it was not working why had she or the manager not put a note on the pump or at least bag it.
Third complaint, I went back there today (2/2/2010) to buy gas since I didn't bother moving to another pump like the lady told me to. I don't even know what the pump was today, I just know it wasn't number three. Well today I put my hess card in. It ask for my zip code, I put that in then I hit start, then it wanted me to enter a number from 0 to 9, or clear the transaction. I canceled the transaction. Left the pump never to buy gas there at this hess wilco trade again. I have been faithfully buying all of my gas at this business for over one year. And before that most of the time since they have been open. No more!

This company speedway (have no clue who they are) has taken money out of my checking account. The amounts they had taken was $144.50 and $129.95. I am a single parent and I do not have the funds to throw away money. I had called them and they wanted a code number. How can I give a code number when I have no clue to this company. I asked them what company is this and why they took money from my checking account. They told me that they can not reimbuse me the money cause it was in the contract. When I told them nothing was authorized for them to do this. They even gave me a cancellation number. I don't know what you can do for me but I am at my last straw with this company. Please help me...Denise

I purchased a stackable washer and dryer on 2-7-07 at Speedway Appliance in Clarksburg, WV. They told my boyfriend Joseph Jackson that they would deliver it the next day. They said that they would call on that Thursday but they did not. Joe called them last Friday and explained to them that he would like to have it delivered before 2 p.m. because he had to go out of town. They said that they would call back in fifteen minutes and they never did. They called after 2p.m. and wanted to reschedule for 2-13-07. Joseph called them on 2-13-07 at 10a.m. they said that the roads were bad in Clarksburg and Fairmont. Joseph asked if we could get our money back. They told him that all sales were final. He explained that we did not even the merchandise. They said that we still could not have our money back. We paid out 353.00 for a used set. I want to know what we can do. I feel like we are being jerked around.

i live in Buena Vista township...east side...the price of gas was 2.13...Speedway on other side of town was 1.96 & 1.97...why the difference...

I have been going to the Speedway gas station for years, mainly because of their lower prices and their rewards program, which is better than any other gas station I have found. However, over the last couple of years I have noticed that a few times per month (sometimes more), the gas price gauge jumps up a few cents (to as much as 50 cents) before I even touch the trigger to start pumping gas.

Let me quickly go through the process I routinely do while pumping gas. I first put in my rewards card, then my credit card. Immediately I pull the nozzle from the holster and place it into the car's fuel tank (I do not touch the trigger). That is the last time I touch the nozzle until I pump the gas. Now, I press the type of gas I want (87 octane), then it asks for me to enter in my zip code to verify my credit card information. As soon as I do that, the gas pump is activated and the gas price gauge zero's out, then immediately jumps up .02-.05 cents. Keep in mind; I have not touched the trigger at all yet. I believe the term for this is called 'Pump Jumping'.

I have called corporate office numerous times as well as reported it to the manager. They say that they will look into the issue, but the problem keeps happening. One of the managers told me recently that air bubbles in the gas line cause the pump to jump up a few cents before pumping, but jumping up .28 cents is ridiculous! I have also tried to get in touch with the franchise owner with no luck. This is really starting to get frustrating, and I would like this issue to get resolved.

I have over a dozen videos recorded from my cell phone's camcorder showing the pump ripping me off from start to finish. I pump gas at this location 4-5 times a week which is probably why I noticed this problem happening to me so many times. How many other people have this problem happen to them, where they just decide it's not worth talking to the attendant over a few cents?

I have even asked the attendants to reset the pump or give me a refund on the charges, but then refuse and basically insult me stating that I do not know how to pump gas correctly. This is clearly not the case and I have let this problem drag out way too long. I am now taking this issue to the next level to see what can be done about this issue!

Please, anybody, look into this issue for me and inform me what my options are.