Speedway review: Broken pump fixture damages my vehicle

Speedway decided to not do the right thing and cover the damages that their gas nozzle did to my vehicle. Short story, I finish pumping gas. I put the nozzle back on the pump, and returned into my car. While in the car, I sat for a few minutes on the phone. During that time, the nozzle fell off the holder, smashed off the concrete, then smashed my vehicle. After looking at the holder for the nozzle, I realized there was a crack in the fixture.

After bringing this to the claims team, it took a month before they requested I send two estimates which I completed last week. They dodged my calls and follow up emails all week. Finally this morning after following up again, I was able to get through and they NON VERBALLY sent letter documentation which ultimately denys my claim. To make it worse, now in order to receive the security camera footage of my incident, they require I have a subpoena.

I wanted to make this public because I am the one to typically come on here and rave about my consumer experience. I also, depending on the circumstance, will hand write letters when employees go above and beyond to make my service seem personalized. This needs to be made public so that this doesn’t occur to anyone else moving forward. I own a 2025 Honda Civic Sport Touring Model which I own the title to. Ironic my emails required attachments, but the fixture shows detachment… This is how the Speedway umbrella dodges financial accountability for faulty pumps.

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