Specsavers Optical Group  -  customer service

I am totally dissapointed at the customer service of Spec Savers Hermanus.

My wife went for her new glasses, after a few days she realise that the glasses was to heavy. She than contacted Spec Savers to change the frames. It took them 2 weeks to reply that she can get a new frame. The claim for the first consultation was already submitted and paid by the medical aid. They than submitted a new claim for the change of the frame. When i queried the charge with medical aid. The medical aid called Spec Savers and they reply was that the medical aid did not pay the 1st invoice. I than queried with Spec Savers and they told me that they had to submit the 2nd invoice to balance stock. Only than was i informed that the 1st invoice will be reversed.

We would have liked to be treated as valued customer as my wife always preferred going to Hermanus Spec savers because of past good customer experience. Why is it so hard to communicate to customers. Its not as if we get the glasses for free?

I will never make use of Hermanus Spec Savers and would not refer anyone to make use of Hermanus Spec Savers.