CB Glasses and Lenses Specsavers Optical Group Complaints #2-21

Specsavers Optical Group Reviews and Complaints

Specsavers Optical Group review: Customer service

Rebecca Bilson of GB

Oct 21, 2026 2:05 pm UTC

Verified customer

Featured review

Manager at your Dorking branch who would not give me his name was rude and dismissive. I have been wearing contact lenses for 20 years and as I suffer with dry eyes the optician prescribed daily lenses but when I collected I was required to put them under supervision. The dispenser called Alex was kind and patient when was having difficulty and became anxious however the manager came in and asked me to leave without an alternative solution and told me if I was unable to get them in instore I would have to continue with my previous prescription.

Desired outcome: I am leaving Specsavers due to the treatment I received so I would there expect this manager, who was male to be held accountable for his actions.

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Specsavers Optical Group Contacts

Specsavers Optical Group phone numbers

+44 345 2020 241

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Whiteley, UK

+44 238 062 5625

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Southampton, UK

+44 156 273 3920

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Kidderminster, UK

+44 115 933 0500

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Nottingham, UK

+44 169 555 4200

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Skelmersdale, UK

+44 156 677 1888

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Cornwall, UK

+45 96 325 000

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Denmark

+358 102 184 381

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Finland

+31 356 288 311

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Netherlands

+27 860 105 405

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South Africa

+46 844 680 245

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Sweden

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Specsavers Optical Group emails

customerservice@specsavers.co.uk

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Support

Specsavers Optical Group address

La Villiaze, St. Andrews, Guernsey, England, Hampshire, GY68YP, United Kingdom

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