Southwest Medical Associates
reviews and complaints

Once before our palliative care nurse asked Jennifer to call on my husband, and she did not. Our palliative care nurse was away for a week on a conference. My husband has been rather ill and needs careful monitoring. Our nurse said that a nurse called Jennifer would be covering for him for the week. Unfortunately, that week my husband had Covid Pneumonia nd was sent home from hospital too soon. I too had Covid, and could not cope with looking after him properly.

Jennifer did not call, call round, or make any contact with us during that week. It was an extremely hard week, and we were lucky we both survived. When our palliative care nurse returned I told him that we had not heard from Jennifer. He was not pleased. Later on that day, Monday, I got a call. Someone was shouting down the phone. She sounded drunk, drugged or mentally unstable. it was Jennifer. I could not tell what she was shouting about, and told her to shut up. I told her that she had let us down when we needed help. sh4e shouted that she was a hospice nurse not palliative, which is not true. she said she had been teaching other nurses. God help us all!

This nurse needs to be demoted and start at the bottom again. I believe that she is now the palliative care nurse for Pahrump. I could not trust her with my husband's life. I think she should be reprimanded and made to send a written apology for her poor actions.

Please forward this to the CEO of Southwest Medical Assoc

I know SW Medical is a busy company. However, I have Rhuematoid Arthritis and have to see my RA or her associates every 4-6 months. Three times I have had an appt. with my RA's PA and all 3 times it's been cancelled. I called this morning to re-schedule for June as per a voicemail they left me. The woman I spoke with said they had no appts. until end of August and I told her I have an appt. with PA Fitzgerald for September and no sense in coming in in August and told her to forget it and if anything happens, etc. I'll call. Every time I have to make an appt., regardless of who it is with, I hear there is nothing open when I need it. Back in January, I was very ill and had to do video appts. Then I contracted Covid and had to do more video appts as they had no appts. available. I am very frustrated and irritated with SW Medical. I have numerous medical issues besides the RA and as I said, I know they are busy, but this is ridiculous.

Repeated "We want your feedback!" emails for the same single visit, even after completing the requested survey Visited Southwest Medical on March 26 for procedure. First email survey request received on April 6. Completed survey but received additional emails on April 13, April 16, May 26, and June 17 for same survey for same visit. Out of those 4 additional requests, completed survey a second time stating survey was already completed. Clicked on unsubscribe link in multiple emails, obviously to no avail. Due to these failures am filing a harassment complaint

I was the first person in the office. I am having chest pains I was brought back and not seen by a doctor at all. The nurses/doc was drinking coffee. The nurses were drinking coffee and eating at 8am the doctor was on a call in the room next to me talking about something with a dr fauci. I am having chest pains right now did not get seen. I left and they followed me out to my car to apologize. With this deadly virus going around you would think they would want to get you in and out as soon as possible. I was the only patient in the urgent care and waited for a hour. Very unprofessional