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Southwest Airlinesunauthorized credit card charges/didn't contact me about flight cancellation

1
G Jul 14, 2019

made reservation for grandson to fly from atlanta to dallas on 6/4/19 when i called southwest phone number was redirected and the person that answered the phone charged $100. plus on credit card. found out confermation number was not legal and had to make reservation again. was asvised to contact credit card and card was cancelled and another had to to be sent. on the flight back to atlanta arrived at air port early but was told at that time flight had been canceled for maintiance said e-mail was sent but they had the incorect e-mail address even though the original flight booking was sent to the e-mail i provided them. grandson had to catch a late flight to arrive home on 7/9/19 grandson only 9 years old. so my time spent, money paid twice for parking my entire day ruined and also farther in atlanta went through the same. verry dissatisfied with the service and the plane returning to atlanta was an hour late departing dallas. confirmation (WLHC2G)

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