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2025

Jacky Quang Lee of US

Dec 06, 2025 2:29 am EST

Verified customer

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Incorrect Boarding Pass Issued at Check-In – Flight WN4157 on 11/30/2025

Hello Southwest Customer Relations,

My name is Jacky Quang Lee, and I am writing to report a check-in issue that occurred on November 30, 2025, on Flight WN4157 (Confirmation CI2RF5).

When I checked in at the front desk, the agent handed me a boarding pass that did not have my name on it. Instead, it belonged to a completely different passenger. This was concerning and created confusion at the start of my travel experience. Receiving an incorrect boarding pass not only delays the passenger but also poses a potential security and identity-verification issue.

I am requesting that this incident be reviewed and that appropriate steps be taken to prevent this type of error from happening again. I would appreciate confirmation that the matter has been addressed.

Thank you for your attention. I look forward to your response.

Sincerely,
Jacky Quang Lee

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