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Southwest Airlinesflight cancelled last minute

1

Bought a flight for my sister to come visit to help me with taking care of my kids while my husband was out of town for work. Her flight was at 1pm on Tuesday, and Monday night at 11pm she gets a text saying "your flight is cancelled." No explanation, no phone call to tell her so that she could reschedule, nothing. She had to call southwest herself, and they would not give her an explanation, nor would they get her on a replacement flight the same day. She does now have a flight to come out a day later, but we are devastated that she won't be coming out a day earlier as planned and I am without assistance until she can get here. For a company that supposedly loves their customers, they certainly didn't treat this situation professionally.

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