We couldn't book a flight on our laptop. We called an agent and he was impatient and rude. He hung up on us. We were trying to book a flight from Omaha to Denver. It was July 31st at 2:40 pm. I was calling from [protected] He said they were working on updates. He had no patience!
Desired outcome: Better training for customer service.
Confidential Information Hidden: This section contains confidential information visible to verified Southwest Airlines representatives only. If you are affiliated with Southwest Airlines, please claim your business to access these details.