The complaint has been investigated and
resolved to the customer's satisfactionResolved Southeast Toyota Finance — did not do auto withdrawal - ruined perfect credit
resolved to the customer's satisfaction
i leased a 2015 Toyota Corolla in April, 2015 and, at that time, set up automatic withdrawal from my bank account. First payment debited from account in May, 2015. In June, no automatic debit made. I was traveling and out of cell phone range - one of the reasons I always set up auto debit (ACH) for all bills. When I discovered no debit made and 30 day late notification sent to credit reporting companies, was told by CS rep that bank did not honor debit bc I must have given SETF the wrong acct number to w/d from. This is the same acct and bank that they used successfully the month before. CS rep said maybe bank suddenly changed their routing number. Seriously! All my bills are automatically debited so that I haven't had a late payment on ANY account in over 8 years. Bank has not changed routing # and all other auto withdrawals were honored. Have bought or leased Toyotas for the last 10 years. NEVER AGAIN. My perfect credit has been ruined. I have already received notice from American Express that on both my business and personal cards, I will not have the pay-over-time option bc of this error on SETF's part showing a 30 day late payment. Am asking SETF for their records concerning the debit not made from my account. Will dispute this with credit reporting companies. I'm heartbroken that the perfect credit report I worked so hard for was trashed by SETF's error. Their attitude on the phone is "too bad for you". I should have googled before I used SETF. Thousands of complaints.
The complaint has been investigated and resolved to the customer's satisfaction.
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