United Arab Emirates - 73000
This is very serious complain about your (souq.com) company.
I made purchase on 30th july where your website shows the offer of iPhone for aed 999. When i try to purchase the attempt was done successful and the item added in cart and I enter my credit card details and immediately I got MSG from the bank that aed 810 instead of aed 999 has been deducted from my Accoount. (which i don't have any clue why 810 deducted) immediately I called souq.com customer service and very cooly they replied to me that" THERE WAS SYSTEM ERROR, PLS DO WITHDRAWAL OPTION FROM OUR WEBSITE" and I did the same on 30th July and they said it will be credited within 2-3 days but even today it is not credited. I keep on chasing the customer representatives who answering the calls but everyone is giving different different stories. I spoke to team leader 'Mr.Mohamed' on 6th August and he said it will happen on the same day and again I spoke to floor manager 'Mr.Ahmed' on 7th August and he promised me that it will happen tomorrow that is 8th August and he said he is going to follow this case personally but not happened. Again I called on 8th August and now he is giving story of 48hrs it will be credited. Its been 11 days and i have not received my money. i was trying to send emails to souq.com but i'm getting bouncing back email saying there is not such email ID AVAILABLE...also i have been calling customer service representatives but nobody responding me properly. IS THERE ANYONE TO HELP ME?????
i purchased on line from the website of souq .com more than 5 items then when i found that each item require...
I had ordered two external hard disk in the above website costed around 5000 and my order no 1491, i have...
Worst service ever!
I ordered a sony xperia mini pro from souq.com and different product was delivered. Athough I check the product before accepting it. On the box it says sony xperia mini pro so I accepted the item but, when I opened it wasn't mini pro but instead mini xperia e10i. For this instance I had to call their customer and tell them about my complain they told me to submit a complaint and wait for 3 days until the seller will answer the complain so, I did. 3 days had passed but didn't get any response within that time frame so I had to call the customer service again to report about it. I spoke with one customer service and told me that courier will come within 2 to 3 working days so, I waited again but no one came, no one even called me so I had to call the customer service again. I told the customer service to update me regarding my return order and that customer service said that I have to wait for 5 to 7 working days (By that time I started to yell at the customer service representative (Csr) coz I feel like their just making fun of me that they are really not gonna do anything to refund my money and get the product back) she appologized though. So I waited again and still no one came and had to call the csr again and told to him to update me regarding this matter. I was so shocked that he told me that the complaint wasn't addressed yet the reason why no one came to pick up the product (On the back of my mind this is so #) but I have to control my emotions since I was in good mood that day I told him to do something about it. And I will be waiting for it the next day coz I will be having my off day. The next day came and it was already 4 pm in the afternoon but still no one contacts me to pick up the product so I called the csr again (Just imagine how many times I had to call the their csr just to take an action regarding my complaint) so after a few minutes the courier called me and said that one of their staff is coming to pick the item up. All I can say is they are just good in taking people's money and when they got what they want they will just disregard whatever you'll say to them. It was even clearly stated on my complain that I have to give that item that I ordered from them to my uncle who has a scheduled flight on the last week of june but until now the refund is still on process. Just imagine how much delay did they cause me just for one product. I can't recommend this site for e-shopping. This is the very first time that I did e-shopping and it was a failure. Never gonna do e-shopping ever in my life again especially in souq.com
I placed an order # [protected] on 26th May, 2013 and the deducted the payment from my credit card immediately, but the order never shipped. The customer service never responds to email. I opened a complaint ticket with them on 3rd June, reminder on 4th June, escalated the complain to souq.com on 5th June, reminded souq.com on 8th June - Still NOT even one response from Souq.com.
FAKE and money making racket. BEWARE - Don't fall in their trap.
souq.com has been advertising for nearly a month now a WOW deal on the 29th of April for the iphone 5 at 999 aed, and the day of the supposed great deal the web site started crashing, i could manage to add the item to my cart but i couldn't check out, the site was giving error for about 45 minutes, after that it showed that the product was sold out. People started complaining on their facebook page all day nobody managed to get that iphone and they just started deleting the comments.
Souq.com is a ### website!!! They put wrong advertisement to attract customers!!! and when you go and buy the products its price is different !!
Here is an example..
on 22nd April they had this WOW deal on IPHONE5 for SAR 999/-
but on 22nd april when i checked their website there was no offer, and calling the customer service, i was told the the offer has been changed now there is an offer on LCD TV !!! The same thing happened when i wanted to purchase Galaxy GRAND !!!
THis is with regard to fake deals that souq.com promotes and whereas they dont have any such deals going on.They had posted from past 1 month about the blackberry z10 deal and people wasted whole day and night for this and later in the morning they simple post on souq.com website that the deal is finished .They think people are fools .Please stop fake ads.Even after they posted on their website that the deal is finished still after that too we get promotional emails from them about this deal .Isnt this a business of making people fool
This is about harrowing experience I had on purchase of an exercise equipment I recently purchased from a much advertised web based seller in Kuwait, and much of the Arabian Gulf.
1. Before purchase I asked if I can see the item physically, I was told 'no', but later I found you are supplying it from a local store in Shuwaikh. You could have certainly arranged to show it before hand. 2. I was informed the item will be delivered within three days, it was delivered after seven days 3. The item was delivered without assembly, where as the supplier said they always deliver it in assembled condition 4. When I could not assemble it (because of a bent bolt) and complained to your call center I had to follow it for four days calling several times. Since that did not resolve I had to go to your office in Kuwait City during my working hour. There again I was given a third party number to follow up. 5. After days of follow up when the third party technicians arrived they refused to assemble it on the grounds that since it is not supplied directly by their company they can not assemble it! After much of request and promise of tip they assembled it for me. 6. In spite of all this harrowing experience no one from your side called me once to find has the complaint been resolved!
THIS IS HEIGHT OF POOR SERVICE
I have made three orders with UAE Souq.com in the last 40 days (all with items from Deal of the Day).
Order 1 was never shipped, they said that they will refund the money but they didn't
Order 2 was never shipped and I am still trying to get their feedback but couldn't though I filed a complaint but no one cared to respond
Order 3 is following track as Aramex has tried to collect the item for three consecutive times and the feedback is always "item not ready with seller" though the same item was still posted for sale on their website.
Is Souq.com a Fraud business?? I will be approaching the "Consumer Protection Division" in Dubai's Ministry of Economy.
I bought one Samsung netbook for AED 899 from SOUQ.COM on 11th Dec, 2012 by credit card. I got a call from them next day confirming the purchase and told will be delivered in a week.Now today is 26th dec, 2012 still i did not receive my netbook and now i cant reach the customer Service no and i also cant find the office of SOUQ in Dubai.I dont know what I will do now
Would you accept my statement "a bad service provider souq.com" your business function has let me down as a customer. I ordered sony experia, order ref 2068710 on the 15th december 2012 and till date i have not received the item. This is for a christmas gift for someone and the delay in getting the items has forced me to shop somewhere else. I regret ordering with souq.com and will never make such mistake again in buying some cheap online store who do not care about their customer.
I have been calling your customer service and the phone is voice driven and keeps driving us mad and in the end there is no soul on the other end. Last week when i got connected someone said that the system is on upgrade and the same excuse is got today after a long try. I spoke to your representative keith, leo, and other lady who did not give her name. You have got a very mysterious service where customer has been taken for a ride. I read so many bad impression about your service in complaintboard.com and therefore writing to you directly. I also sent so many email and also posted in your website but till date there is no one to reply. Further the escalate button in your website is missing, so how do we escalate our complaint? This is tricky!
I have made a complaint with the consumerrights in dubai. Hope they would get back to me. Else i am pursuing legal and will put the matter to media.
If you would care, do email me with the update.
A unsatisfied frustrated customer,
Location date activity
United arab emirates 12 / 22 / 2012 10:51:00 am shipment update mailed to souq.com - item not ready with seller
United arab emirates 12 / 20 / 2012 8:00:00 pm shipment update item not ready with seller
United arab emirates 12 / 20 / 2012 8:00:00 am shipment update collection arranged on 20 / 12 / 2012
United arab emirates 12 / 19 / 2012 8:00:00 pm shipment update item not ready with seller
United arab emirates 12 / 19 / 2012 8:00:00 am shipment update collection arranged on 19 / 12 / 2012
United arab emirates 12 / 18 / 2012 8:00:00 pm shipment update item not ready with seller
United arab emirates 12 / 18 / 2012 9:56:00 am shipment update collection arranged on 18 / 12 / 2012
United arab emirates 12 / 17 / 2012 8:00:00 pm shipment update item not ready with seller
United arab emirates 12 / 17 / 2012 8:00:00 am shipment update collection arranged on 17 / 12 / 2012
United arab emirates 12 / 16 / 2012 1:43:00 pm data received.
United arab emirates 12 / 16 / 2012 1:43:00 pm record created
After being unhappy with the product, I filed a complaint and souq.com sent Aramex to take the dress back from me. After numerous emails, it has been one month now they have not refunded me the money. I called them 3 times and after being on hold for 5 mins, they said that they cannot check as their website is down. This is a lie as I was on their website at that moment. Then they move on to saying that the Aramex website is also down. This is such a convenience, isn't it. So again, I'm made to wait until they sort their act out, or maybe they were just waiting until I forgot about the payment that is due to me, an easy way to cash in.
Dear all, I purchased from kuwait souq.com one samsung note - 2 on 3th oct 2012, immediately 197kd wa...
Souq.com has teamed up with Sellers and of course Aramex to make their Bread and Butter. Inspite of Cheating customers and continues complains from Buyers/Customers same "Sellers" are still on souq.com panel to "Cheat" more and more customers/buyers. Consumer Protection in Dubai [protected] is as good as Dubai Police. All buyers who are cheated by souq.com please complain to this. Also spread "Word by Mouth" to all your friends and other Future buyers on souq.com of their "Team Cheating Business" to stop at once. Totally unresponsive support team of souq.com. They are paid to attend your calls if you want to order and pay, but not for exchange of defective Goods or for any cancellation etc. Very unreliable online seller "Souq.com" Should be blocked in the UAE with immediate effect. Why Gulf News or Khaleej Times are not exposing them, getting feedback from all the buyers especially those who were totally unhappy with souq.com
Dear riza, Thanks for your response. After almost 20 days I got the tablet. Most important thing that I...