The complaint has been investigated and
resolved to the customer's satisfactionResolved Sonic Camera — Fraud
resolved to the customer's satisfaction
12/08/2008 around 4:00 California time called Sonic Camera 3505 Quentin Road, Brooklyn, NY 11234
Their phone number is [protected] ext.226 to place an order Michael answers from the camera department he claims he is a knowledgeble Pro Camera Expert. I had seen there ad regarding a Deal for $899.99 for a Canon XHA1 which I had researched all week excited about this great deal. I ask Michael why this was such a great deal and he said that the camera was pretty much came with nothing but the base and that needed to upgrade battery, charger, and lense. I told if I had ordered the Top Packages that they offered why would I need to purchase the other stuff seperate he said I still needed to buy other stuff to have a full working camera. I listened to see what kind of deal he could put together. We spent some time and the deal he put seemed good! I accepted then Michael asked for my credit card info I gave him the information. Then after recieving information Michael tells me for a little more that I should get the Sony Fx7 for the same price he thinks it would be a better deal that camera has other features that canon can't do that i will love it! The Sony Fx7 is the camera for me and for a little more I should go with it after another hour of listening to this guy giving me switch and bait. I was tired and told I wanna think about he said I don't like return it! I said okey! I call back 10 min. later tell Michael I don't want the Sony Fx7 that I had my Heart set on Canon xhA1. I want to cancel my order! He tells me that he can't do that that I need to send him a cashier of $250. to cancel we go back and forth wanting talk the supervisor then he claims he is the supervisor. He then Bullies me over the phone that I wasted his time! I spent hours getting stressed out by Michael. He refused to cancel the order on a product I did not want! This company should be looked into they have know custemer service. I feel like have been set up for fraud! I canceled my credit card! The credit card company said they all ready made the charge without shipping the product! I later looked up to compare the prices and noticed I was bullied into a Higher purchase of a product I did not want! Michael claim that if I cancel the order he was going to charged me 10%and fee and the returns & exchanges said that in order to charge this first you have to received the product in which I never received. I feel like they this company needs be looked into and that the way they deal with customers is to bully them and insult them over the phone! I should not have to feel like my identy and credit is out there in the open for a bunch of crimals to do what they like and hassel me to what they want. This is not right! I pray there is justice and that the way have been made to feel no one should ever have to go through. Thank you for ready if you need more info please feel free to contact me!
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