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Car Toys
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44 complaints
14 resolved 30 unresolved
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F
5:19 pm
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This review was chosen algorithmically as the most valued customer feedback.

Car Toys - My truck

I just bought a new 2022 Dodge Ram truck and had speakers installed 4/23/22 I dropped my truck off Saturday morning and when I got my truck home I noticed the rim on my right side was scraped up. I went back Sunday 4/24/22 to let them know that the technician scraped up my rim and to see if they could fix the humming that the speakers were giving off when...

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Car Toys - Damage to vehicle at car toys1420 harrison rd. co. spgs, co 80905

I went in to car toys and had a system installed. On my brand new 2021 Honda Accord and installed to amplifiers and all speakers. (bought from store in south Colorado Springs. They drilled through the back of my seat causing damage, they told me they filed a claim and as soon as they get it they would contact me. 2 weeks later, they wanted a quote, so I went to Honda and got a quote for the damage and cost to replace them. I returned the receipt to store manager. Almost 2 months have gone by and nothing, I am very upset at this matter and will be filing another claim and will post it on the BBB website,

Please contact me asap as I do not believe the store is acting correctly on this issue'

James H Deherrera

1410 Brush Oak Dr

Colorado Springs, Colorado 80906

(719)-896-1830 phone

Desired outcome: PAY FOR THE DAMAGE CAUSED BY THE INSTALL TEAM .

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J
2:17 am

Car Toys - Alarm system installed and cameras

Install left wires un done. Un installed toggle light switch. No starter kill. Main issue is system was draining battery and remote start fried wires and smoke came out. I took in and they looked at it overnight and day. Saidnkt was fixed and not any issues...but still.
My back up camera was placed upside down. And the front was placed too low. Never got box for alarm or info on it. The remote start kept starting causing smoke in engine. Left van and it wasn't fixed. Wire drained battery dead. Took in to shop.bat/starter/good.but tried to start today with jump. Wires smoked and car sounded like starter kept turning. Burned hole in radiator hose. Leaked. Blew fuse. Federal way store. They had over night. I had mechanic look and check all then I drove it twice. 7 min each way and next start up bam. Towing to mechanic shop in morning. I can't tow to car toys to disconnect system. Junior was Profesional and has my loyalty for business but i am very disappointed in outcome. I have receipts . And documents and they know who I am. Blue Honda van.i junp started it 4 times and now when it was started it made grinding noise and more smoke. I undid cable and fuse was blown on positive post bog time. It's going to auto shop. Sire fire burned hose fkr radiator and it all drained out.

Desired outcome: Remove system and put back to normal. The drain came from alarm or the cameras. They tapped into other words and said they didn't go under the hood. Bit how did I find wires in hood and horn siren seemed tapped into my regular one.

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Car Toys - Detailing

I purchased a Groupon for interior detailing. After dropping the car off they called and said it would be extra for pet hair $60 and leather seats 20$ I said ok. I arrive to pick up car and they say the total is 145$ in addition to my already purchased interior cleaning with 30 min ozone treatment. I asked is that with the Groupon? They said oh yea it'...

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R
8:36 pm
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Car Toys - Full car stereo

On 4/2/21 my husband and I went into Thornton car toys with our son's Corvette that we are refurbishing for his graduation present. After waiting in the store for over 45minutes, they finally waited on us. When the ticket was finished, it was going to cost us over 2, 000.00 for parts and labor. Car toys had to order in the receiver because we wanted the...

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P
3:54 pm
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Car Toys - Dashboard broke when installing Twitters

I installed speakers bout two months ago they broke my dashboard they told me they would contact me never did I'm. Really upset over this I regret taking my truck to y'all store

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Z
5:50 pm
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Car Toys - store manager

I called today because I recommended your company to my mother. She just got a new to her 2005 Jeep Wrangler and wanted an alarm. I called because I used to be an installer and understand this company is in business to make money so when I called I said I have a 2005 Jeep Wrangler no power door locks no power windows. No factory alarm. No after market alarm...

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H
12:10 pm
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Car Toys - technician broke broke the passenger mirror

On Nov. 30, 2019 I had taken my vehicle to the above location because I was having issues programming my radio. After waiting for awhile, the technician by the of James came and informed me that he had good news and bad news. He informed me that he got my radio straighten out but had broken my mirror. He also informed me to not to worry, that he/they would...

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M
10:57 pm
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Car Toys - bad service

Visited earlier in the day to check some prices. Said I would come back before closing and was told they closed at 8pm. Got there at 7:20 PM to get a new stereo with bluetooth because it's an absolute must for my work. Doors and gates were locked with no one in sight. Online it says you guys are open until 8pm. Been loyal customer since I was 18 years old...

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A
7:28 pm
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Car Toys - intoxalock (this store as a service center)

This store is my assigned location for my INTOXALOCK ( interlock device ) for routine issues and service. On October 5 I came to have the device calibrated . They switched out my hand held for no reason and didn't even inform me. Up until that day I had no problems. Since that service on October 5th I have been stranded in different locations 14 times!...

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S
4:50 pm

Car Toys - auto detailing

My daughter bought me a auto detailing interior package for $99.00 for mother's day. I went on May 24, 2019 to get my jeep detailed. I was supposed to pick it up in 3 hours but I couldn't pick it up than but I picked it up right before car toys closed. They gave me my keys and I left. No one came to see if I liked the detail job. When I inspected it the next day my driver seat mat was not clean but vacuumed, behind the drivers seat the rug still had rug powder on it and the back hatch trim was not clean. Very disappointed for the amount of money my daughter spent. Disappointed customer Shannon Hall 2632305775

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L
8:16 pm

Car Toys - stereo with rear cam/ dvd player

My husband and I purchased a stereo system ($1200) in 2015. From day one we were having problems. The map NEVER worked properly and other problems. I went back to the store multiple times and they'd mess with the map and camera and say they fixed it but it wouldn't be. Yesterday, I was taking the kids to school and it just turned off completely in the middle of driving. I went to the store again. And they said they'd look at it but they were busy so it would be a while before they could look at it. 10 minutes after we walked to a store, the tech called and said it's just not working anymore and we'd have to buy a new one.

Alyssa
469-254-6407

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N
4:05 pm
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Car Toys - messed up wiring and noise, resulting in loss of profit on my end.

Hello, and Merry Christmas. I have done business with the Ft. Collins Car Toys. The system I have recieved is great, however, the technician that worked on my car has done something to my wires to, resulting in a contant beeping as if the door is open (but it's not), and my dome light keeps flickering. Ive taken it in 4 times and the same issue arises. Keep...

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J
5:32 pm

Car Toys - service of october 16, 2018 salem, oregon on lancaster dr

10-16-18 complaint of poor service

In December 2017, my Wife purchased a Kenwood Stereo for my S-10. I was unable to get the vehicle into Salem, Oregon Store.

On October 16, 2018 I was able to get the vehicle into the store. Prior to traveling from my home to the store I called the store to see if they had time to install the stereo. I received a very rude sales person saying that the stereo was purchased as a self install. I told the sales person that was not right as my wife purchased it with the understanding it was to be installed. He began to instruct me as to what I needed to purchase and pay for the installation. I drove to the store and again was told I needed to buy installation kit and pay for installation. I had put the copy of the receipt that my wife had received in the box with the stereo. A store manager came out and said he needed to "credit" my account to show I had paid for the installation. He said they took the money because I had not come in for the install. I was unaware of this action.
After he "credited" my account a installer came out and went over my car for any electrical issues. He then advised it would take a couple of hours. I walked to a place to wait. Before I left he asked for my phone number for the use of any issues that came about. Within a couple of hours the tech. called and advised my vehicle was ready, however a microphone was missing but the vehicle was ready for me to pick up. Upon arrival at the store, I was again told that the microphone was missing and that the stereo is a hands free stereo for use with my cell phone. That is why my Wife bought the radio because of the "hands free" feature. (this is also required in Oregon to use your cell phone) I was asked to sign a form indicating, I was satisfied with the product and installation. I told the sales person that I had not even observed the finish product so I would not sign the form. The Salesperson walked to my vehicle with me. I turned on the radio and it worked. When I asked about the microphone the Salesperson informed me that it was required to use the hands free cell phone feature. He as the microphone was sold with the stereo however it appeared it was not in the box. We went back inside and I was again told the microphone was sold with the stereo. (the store manager indicated that I had removed the microphone) I knew nothing about a microphone being required. The store manager said the microphone would cost me $20.00. He then came back and said it would cost another $30.00 for installation. A total of $50.00. I stated, I could not believe that this missing part was not brought to my attention at the time of installation. I was going to purchase the missing microphone, however when I was told it cost another $30.00 to install it I objected the extra cost as the Tech. should have called me when he noticed the part was missing.
After the obvious attempt to charge more of the missing part, I also brought to the Store Manager the attempt to get me to pay for installation again because the computer showed that it was purchased as a "self install". I brought to the Managers attention that if I had installed it my self the store would have kept the money and not notified me of the money being taking from my prepaid stereo and install. His only comment was, "Well you came back". This type of actions on the part of your store is unacceptable.
I feel that you should not only install the microphone that was missing but also provide the microphone. This would make this customer happy and no other complaints would be levied at this time.
I expect a quick reply with in 48 hours by phone. 503-434-1777. I do not accept emails. Phone calls followed by a letter indicating what you plan to do about this complaint.

Original "Agreement No. Z191446, Dated 12-21-17

Thank you for your attention to this matter and quick reply.

Jack Ashworth
608 SW First St.
Sheridan, Oregon 97378
phone 502-434-1777

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L
4:05 pm
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This review was chosen algorithmically as the most valued customer feedback.

Car Toys - intoxalock device

I had an Intoxilock device installed in my car and it keeps draining my battery (new). I've taken it back to Car Toys in Salem and got it going again but it continues to drain battery. I've contacted Intoxilock many times and after holding for up to 25 minutes each time, an agent comes on and says it's an installation issue and to contact service center...

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P
9:33 am
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Car Toys - customer service

Monday, July 30th I visited an Aurora, Colorado Store of Car Toys, when I walk in there was a guy that walk out from the counter and asked if he could help me, I said that I would like to look at Dash Cameras, he walked over to a display and pointed out two cameras, stating that this is it, one large on and one small one, then walked away, not allowing any...

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J
3:57 pm
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Car Toys - pioneer car stereo

I purchased what I would consider being a higher end Pioneer car stereo in late 2015; to be installed after Christmas (Jan. 16). It recently began acting up and when I took it into the store we purchased it from, I was told that it was probably a bad radio, but they'd check. Ultimately I was told that it would not accept a software update and that it indeed...

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D
9:43 pm
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Car Toys - car detailing

The shop that fixed my car recommended that I go to cartoys to get a full detail. It was the "ultimate detail package" . Instead I picked up my car and all that was done was vacuum. There was white marks on the seats. There was still French fries on the floor the compartment had spills on it. I have a video that I took still at cartoys lot. Terrible terrible job. I could have vaccumed it myself.

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Car Toys - alarm install

Invoice 11087taaohv Invoice date 11/08/17 Without naming names, I was given misinformation about my alarm install, which was scheduled for saturday 11/11/2017. I took off work, to get the alarm installed. After a thorough discussion with the salesman on 11/8/2017 about the alarm install, he failed to tell me that I needed a second ignition key. I am asking...

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S
4:52 pm

Car Toys - radio install

I took in a radio that I had purchased at car toys issaquah to be service at car toys totem lake in Kirkland. The radio continued a restart sequence, and would not work. The service department took a look at it and said that the radio had died, and I would need another one. I had the salesman walk me through new radios, and picked one that he recommended. He asked me if I would want additional items such as a new serious antenna, new phone microphone, back up camera, steering wheel controls, etc. I replied yes to all, and was quoted a price. The install was to take a few hours, and they would call me when completed.
After the afternoon passed, I called to check the progress. Having never received a call of completion, I wanted to check the progress. I was told that the truck had been completed, but there was not a call stating so. I went to car toys to pick up my truck. I went it and got my keys, and proceeded to my truck. I found that my truck was a disaster, but the radio had been installed.
However, not having time to address the condition of my truck, I left.
I discovered a few days later that my steering wheel controls were not hooked up. I called car toys and informed them. I made a appointment to have them hooked up. Upon arriving at car toys, the person handling me said he could not find my invoice. I gave him my phone number, my wife, my name, her name, and repeated all again. He said he still could not find an invoice, only a service appointment. I described the situation as to the install, and said that I can speak for them losing the invoice. He spun the computer screen around, implying that since he could not find it, I had not purchased it there. Basically say that I was lying.
Only when I went to my truck, retrieved the box, were they able to look up the invoice to see that they had filed it under a strangers name. Thus, they would service it. I reluctantly left my truck with them to be fixed.
Approximately two hours later a received a call from car toys saying that they could not install the controls with my current module, and that I would need another one. He said it would run another $110 dollars for a new module and labor. I told him that I had already negotiated both, and was quoted a price, which i paid. He said that it was not on the invoice, and therefore I would be charged. I told him i had negotiated it with the sales person, and as far as to what he put on the invoice was not my problem. In fact, the salesman didn't even put the right name on the invoice, so how could the invoice reflect correctly negotiated.
He went on to say that they had attempted to call me to tell me of this on the original day, of which I replied that was incorrect. I had no missed call, no voicemail, and further more they had the wrong personal information on the invoice, and couldn't have reach me anyhow because they didn't have my number. I told him that I expect all of the equipment that was negotiated to be installed, and will not pay any additional money. I negotiated all Items, was quoted a price, and that is what I paid. He said he will not install it.
I will never use car toys again. They will quote you a price, do lousy work, call you a lier, in return lie to you, and will then not act honorably and cover their mistakes.
I have call the corporate office to complain. after working my way through their 1980's answering system. I left a message with my complaint. I hope to hear something within their 48 hour quoted window, we will see. Please don't make the same mistake, hope this helps.

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