I took in a radio that I had purchased at car toys issaquah to be service at car toys totem lake in Kirkland. The radio continued a restart sequence, and would not work. The service department took a look at it and said that the radio had died, and I would need another one. I had the salesman walk me through new radios, and picked one that he recommended. He asked me if I would want additional items such as a new serious antenna, new phone microphone, back up camera, steering wheel controls, etc. I replied yes to all, and was quoted a price. The install was to take a few hours, and they would call me when completed.
After the afternoon passed, I called to check the progress. Having never received a call of completion, I wanted to check the progress. I was told that the truck had been completed, but there was not a call stating so. I went to car toys to pick up my truck. I went it and got my keys, and proceeded to my truck. I found that my truck was a disaster, but the radio had been installed.
However, not having time to address the condition of my truck, I left.
I discovered a few days later that my steering wheel controls were not hooked up. I called car toys and informed them. I made a appointment to have them hooked up. Upon arriving at car toys, the person handling me said he could not find my invoice. I gave him my phone number, my wife, my name, her name, and repeated all again. He said he still could not find an invoice, only a service appointment. I described the situation as to the install, and said that I can speak for them losing the invoice. He spun the computer screen around, implying that since he could not find it, I had not purchased it there. Basically say that I was lying.
Only when I went to my truck, retrieved the box, were they able to look up the invoice to see that they had filed it under a strangers name. Thus, they would service it. I reluctantly left my truck with them to be fixed.
Approximately two hours later a received a call from car toys saying that they could not install the controls with my current module, and that I would need another one. He said it would run another $110 dollars for a new module and labor. I told him that I had already negotiated both, and was quoted a price, which i paid. He said that it was not on the invoice, and therefore I would be charged. I told him i had negotiated it with the sales person, and as far as to what he put on the invoice was not my problem. In fact, the salesman didn't even put the right name on the invoice, so how could the invoice reflect correctly negotiated.
He went on to say that they had attempted to call me to tell me of this on the original day, of which I replied that was incorrect. I had no missed call, no voicemail, and further more they had the wrong personal information on the invoice, and couldn't have reach me anyhow because they didn't have my number. I told him that I expect all of the equipment that was negotiated to be installed, and will not pay any additional money. I negotiated all Items, was quoted a price, and that is what I paid. He said he will not install it.
I will never use car toys again. They will quote you a price, do lousy work, call you a lier, in return lie to you, and will then not act honorably and cover their mistakes.
I have call the corporate office to complain. after working my way through their 1980's answering system. I left a message with my complaint. I hope to hear something within their 48 hour quoted window, we will see. Please don't make the same mistake, hope this helps.