Snapdeal.com — wrong product sent, no refund
I ordered a Camera on Snapdeal thinking of it is a good deal. I was wrong. (Canon EOS600D-55-135mm Kit)
First, they sent me a camera of a lower version, thinking that I would accept it as the difference is not big in the model but the price difference is a whopping Rs. 10K!! (Original product I purchased was for 45K)
I complained and they promised a reverse pick up within 4 days. I returned the product successfully on Thursday (11/07/2013)
I got a confirmation that they would refund / replace my product by next Monday.
On Monday, courier company confirmed delivery of courier to Snapdeal office on Saturday. Being a non working day, they promised to replace / refund my product on Monday (15/07/2013) - I have told them the urgency for the same.
Since 15/07/2013 till date, I am running pillar to post, and getting different replies every single time. First, they haven't received the product. Then - as per policy they have to wait. Then, It is received but in a big bag and needs sorting out. Then, your refund will be processed by tomorrow. Every day a new reason and new person comes up.
I am looking for continuous update on my refund. It is AMAZING that SNAPDEAL has returned back the product WRONGLY shipped to me last Saturday and until this Friday, for a week they are still sitting on the case and not replaced my product neither refunded the money!!! Every day I have called for an hour with the same story that my case has been escalated and will be taken care of shortly. I will receive a reply in 24 to 48 hours. Until now, nothing!
Mr. Saurabh - Supervisor ... If he is reading this mail it would be even more amazing. Claims on Wednesday, all processed, bank closed at 7.30 pm so refund will happen on Thursday morning. On Friday, NOTHING! Another supervisor claims the system does not show product received back so NO REFUND possible till then. Please wait. FANTASTIC.
Please please stay away from such companies.
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