Snapdeal — refund/replace

Dear Authority

I want to share my concern with you that i bought a mobile (sony xperia z5, Order ID- [protected] Placed on 16 January 2017) from snapdeal, when i recieved my order and checked it then i came to know that this product is not new this is old product because it has many photos (one year old) in its album section & also find 145mb data used by any user found in settings in data used option and found also the mismatch of the acceseries of it with dirty box & packeging and than i complaint this issue to snapdeal then they send a engineer to check my issue at my home, he checked it and made a jobsheet for me in which he mentioned that the customer faced a genuine issue after that my product got picked up by snapdeal for quality check and they remarked on it that my issue is not real and told me that you have to pick up the same product, i denied but they did not listen to me and send me the same product, i again checked it and found the same issue in it then i called to snapdeal and told everything after that they told me that they can not do anything for me in this regarding. i wanted to refund or replace it now but they are not helping me.
so please help me in this regarding.
I shall be highly obliesed to your act of kindness.

Thank you
11/02/2017
Nishant Gautam
[protected]@gmail.com