The complaint has been investigated and
resolved to the customer's satisfactionResolved Snap Fitness — bad customer care
resolved to the customer's satisfaction
I was contacted and asked if I wanted to continue my membership, I said no and gave adequate reason and the lady told me nicely that she would handle that for me so I naturally assumed that is the last I would hear of that.
A few months later I realise that money is still being taken out of my account. I try and ring up the gym (to no avail [as usual]) then finally contact them and tell them the problem, only then do they tell me that I need to contact them in writing to cancel my membership. Then, the next week money is still being taken out of my account, I ring up and ask why to be told there is a 30 day cancellation charge? I'm not even sure the name of the charge it is so outrageous, basically they keep taking money off you for 30 days once your membership is canceled. When I tell the lady that I think she is running a bad business she proceeds to slam the phone in my ear, I ring up again so I can explain why I am so frustrated and she rants about something rather and ends up hanging up on me again. Then she turns her phone off.