The complaint has been investigated and
resolved to the customer's satisfactionResolved Snap Fitness — cancellation fee
resolved to the customer's satisfaction
I advise anyone who is considering joining to take a HARD look at the "NON-CONTRACT" they get you to sign.
They advertise that its commitment free and you can sign up month to month, however there is a catch. They will bill you for your first and last month when you join up, but if you try and cancel the automatic withdrawal you will have big problems. They will keep trying to persuade you to stay with the tactic to get you back in the doors. YOU CAN NOT CANCEL OVER THE PHONE. You have to meet them in person. If you leave a note or fax one to them they will pretend they never received it. It has happened to 3 people who signed up with me.
Remember that contract you didn't sign? Well you signed a contract stipulating that you will pay for another month somehow and they are going to charge you 25 bucks plus the regular monthly subscription for some reason. Remember that card you PAID for originally? Well now that they have you in person canceling your subscription signing some "release forms, " they want that back now.
The facility is nice, but if you're going to go to this gym, make sure you follow the cancellation stipulations down to the point. What a costly frustration!!