SmartStyle review: Store opening

Smartstyle in Humble on E Sam Houston PKWY. I had an appointment for 11am and the store wasn't open. I waited until 11:20 and noone still hadn't shown up. This is the second time I had a problem here. Last time the woman didn't show up for work. Management needs to look into the professionalism of the employees here. Thanks I hope a better outcome comes from this.