The complaint has been investigated and
resolved to the customer's satisfactionResolved Smart Style — ripped off, overcharged, bad customer service etc
resolved to the customer's satisfaction
I was a long standing loyal customer of Smart Style for over a 1yr. I gave Smart Style a lot of business. I was always cooperative, friendly with the staff at all times, spent a lot of money in this particular salon over the course of that year, referred my friends to this salon, never asked for too much, & etc I trusted that this place of business would always give me great service ..But that wasn't the truth of things... The customer service at this salon is very lousy. As I saw... They started to act as if they hated to see me coming. Because I came pretty frequently there to get my hair done... In my opinion, If I have a great regular customer that kept coming spending her money to let us service her hair care needs, I would have always did her right & kept her coming back..
The stylists are young and very unprofessional & inexperienced as I grew to see. I got overcharged terribly for a relaxer once during a visit by a stylist who thought she could get over on me and charge me for services that I didn't even get. She jacked up the price purposely even when I used a coupon given to me by her in an earlier visit & she didn't really do much to my hair. For the relaxer to cost $70. Something bucks for shoulder length hair... I have never in my life paid $70.00 bucks for a relaxer in all the hair salons that I have ever went too. I was told later by another stylist that I should have only been charged $45.00 dollars and some change for my relaxer that’s all especially since I was a long standing customer... She thought I would never speak out about it or report her.. I found out later that this same stylist has done not only to me but overcharged & ripped off many other customers as well.
A fellow stylist told me the whole deal when I cam back to question my receipt for the past charges. They apparently knew all along that she had been overcharging me & ripping me off and they did nothing to let me know what was really going on until after the fact. In my opinion that doesn’t make them any better that the stylist that ripped me off...
The other stylist later admitted to me that the reason why she didn't warn me about the fact that the other stylist had been ripped me off was that they didn’t want to run me off. For another stylist to say that to me that knew what was going on that was pretty foul. I couldn't believe it. Just horrible customer service.
I believe that all of they stylist at this location l over charge customers that come in to get their hair done, not just the one that ripped me off. Because the other stylist practically admitted that they did from time to time. If you are a new unsuspecting customer. But I wasn't a new customer.. I had been going there for 1 year. So they didn't care.
Take my advice & if you see any of these hair salons in the super Wal-Mart’s. Run.. Please don't stop in to get a hair cut, waxings, or hair salon services, because believe me you may get ripped off or a mess up do.Take my warning... I hope this Smary Style location In Meridian, Ms gets exposed for everything they do wrong to customers...
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