SmartStyle review: hair service of color

I just wanted my hair a lighter brown, we agreed that she would lighten it then but a darker color, the hair applation was spotty and my hair was very burnt and damaged, the roots were a lot lighter then everywhere else because she applied it like a regular hair color not bleach, then when I saw it she told me it was my fault because I didn't let it process, all what happen was she said how are you I said I was itchy. That wasn't code for wash me out . She asked me are you ready to be washed out I said yes . Then after ward she told that because of that it was my fault . I told the salon owner this and he just said I was lying and that there's nothing he would do and because I had a baby it was my fault and took long, but she was quite the whole time and my husband was talking care of her so she was not a problem. They way that they called me a lair and conducted themselves was so unprofessional, I'll add photos below the one of my dark hair was before and the orange was after .

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