SmartStyle review: Hair color gone wrong

I took my daughter in to get a color and cut. The stylist was supposed to do a balayage. My daughter had dark brown hair already and we made clear we wanted a caramel like color towards the ends. The woman scalp bleached my daughters head. Over processed it and caused chemical burns on her scalp. My daughters hair turned out orange. The stylist was very rude and did not listen to my concerns at all. After the stylist refused to make it right, I contacted the supposed salon owner. I don’t believe a person could be more unprofessional. He text saying that what we wanted was a 4 step process the first being to scalp bleach. I’m no expert but I know that’s false. He then blocked me so I could no longer contact him. This was the salon in the Walmart in Pooler GA