SmartBuyGlasses
Reviews and Complaints

Like many other reviewers over on the web. This company is a scam.

They process your order and payment. Than you receive an email that the payment was flagged (is not) and ask you for photo id (do not do this!) or pay by paypall (do not do this).

The payment never is flagged, they make it up and you will see that he payment is just taken from your account. Calling your bank or credit card company will confirm that the payment never got flagged. If it was flagged, the order and payment would never got through.

Sometimes they email back, but the story is the same.. We will refund your payment (hey, i thought the payment was flagged, so how can you refund it ...?)

Stay away.

I have purchased glasses from www.smartbuyglasses.com and several days later I received an email stating that my frame was not in stock and that I have to choose another one. I really like the frame, so I went online and found the same one on another website, so I emailed SmartBuyGlasses and asked them to cancel my order, but received no response. I sent them messages almost every day, but they completely ignored me. I will never use them again.

I purchased a pair of glasses and paid extra money for fast shipping. I've never received my glasses and I emailed SmartBuyGlasses many times but received a reply only once. It's now five weeks since I have made the order and these people are ignoring me!
Smartbuyglasses responded only when I called and said my items were no more in stick. I asked them to cancel my order but they refused and never explained the reason.

I've ordered some glasses from SmartBuyGlasses because of their great prices. When my order finally arrived glasses were broken! I don't know who's fault that was and I really don't care. I contacted customer care and they said it was not their fault and told me to contact the shipping company. Absolutely ridiculous! I paid for those glasses and as a customer I have all the rights to get my money back! Absolutely terrible and unprofessional customer service! They refused to refund me and stopped replying to my emails. Never again I will order anything from them!

Hello. I ordered glasses from SmartBuyGlasses over a month ago. They took my money but I received nothing yet. I sent them few messages and asked about the status of my order, but there was no response. I have no idea how to contact them. Checked their website, but could not find a phone number to call. Think twice before you decide to order something from this shop. I already contacted my credit card company and called the police. These people are thieves, they stole my money. I need help.

I bought Boss Orange glasses from the company www.smartbuyglasses.ca. I recently got them, but the size was wrong. I decided to return them, but here all problems started. I contacted the rep, who told me that I needed to get the return number. I waited for this number 7 days. After that I returned the glasses, but since that moment I haven’t heard from them.I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

I bought glasses from www.smartbuyglasses.com.hk. These jerks provided the wrong lenses, so it was really difficult to use them. I called to the customer services, but at the beginning the rep refused to take them back or change. He spoke with me in rude manner and behaved like real jerk. After that I finally returned the glasses, but unfortunately I haven’t received anything from them afterwards. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I ordered branded and expensive glasses from the smartbuyglasses.co.uk. They charged me for £ 250, but after 2 weeks nothing arrived. I contacted the seller, which offered to wait for 5 days. But nothing, later it turned out that glasses are out of stock. And the seller will contact me about the status of my purchase. But no one called me back or sent email about the status of my order. Their attitude and communication with customers are so poor and unprofessional.

The company goes by many International sites tricking you into believing it's a local business but all goes to Hong Kong company. Zero customer service to reply to my request to cancel my order despite sending them 4 emails already. All I get is an automatic replied email saying a customer representative will answer my query within 24 hours. That doesn't happen.

Bogus operation! Stay away from this company.

The sunglasses were sent in the wrong size, a scratch to one of the lenses and a non genuine Armani Case that did not stay closed. I received many time wasting email replies which bordered on being sarcastic and contradictory. If I had known that "SmartBuyGlasses UK" are based in HONG KONG I would have steered well clear as Trading Standards in the UK will not apply to Hong Kong. Non existent customer service but just smarmy emails designed to throw you off track and waste your time. Be advised to avoid these sharks, and I wonder how many of the five star reviews are put up by their very own staff? Still no refund received and don't be deceived by any smarmy reply from them thanking me for my patience and feedback...

I try to push asking about my order which is now pending for almost a month, I do check in their tracking system, it has shown swiching between, approve, discontinue and back order. That is confusing. Anyway that is not main problem, but what is there is no return of email for too long, as I though this is a harm site. I just want to know if my order is in process, or cancel then I could get a refund or waiting. I just need to know if my money still there, but until now I still dont have a clue.

I have had a very unpleasant experience with buying sunglasses from this site. I have lots of experience with internet shopping, but this is something I have never experienced! I came across this site that seemed great and sold sunglasses for 40% less than the shops. I ordered a pair of Guess sunglasses at the beginning of July. This has a South African website address and you are led to believe that you are buying sunglasses from South Africa and they say delivery will be within "5 to 11 working days" (so how could they come from overseas?). Well, 3 weeks after ordering and paying for my sunglasses I received a phone call from a courier company in Jo'burg asking me for my email address so that they could send me the invoice for the customs dues I have to pay for these sunglasses (around R170)! Now, I know that when one orders from overseas, customs dues and VAT is usually charged, but NOT when you are ordering from a South African website where there is NO mention on the site that you will be charged customs. This is illegal. I wrote to them (there is no phone number on the site) saying that I would not be paying any customs, and after a few emails they replied agreeing to pay it, but said it would take a while as they had to contact their "distribution centre" and it would be much quicker if I paid the customs and then emailed them the invoice for a refund on the customs. I was not going to pay out any more money so told them they would have to pay it and deliver the glasses to me. 10 days later and still no sign of the glasses, and the tracking website info had not changed - it still said "attempted delivery - consignee not at home" (this was because I refused to pay the customs). I then asked for an immediate refund for the sunglasses, but am still waiting. They said that they have to contact the distribution centre again to recall the glasses and then refund me. They don't have to contact the distribution centre to charge customers for their purchases, so why do they need to contact them for a refund? The replies I receive from them are certainly not from South Africa! Even if it is not a scam (which I'm beginning to think it is after reading so many other bad reviews), their service is disgusting and it is totally unacceptable that I haven't yet been refunded.

It has been the WORST service that I have ever experienced. I placed the order almost 2 months ago and though they said the service would take no more than 12 working days, I am still waiting for my glasses. they even told my that suppliers had the product on stock but they have been uncapable to deliver it (but totally capable to charge me the money the day after the purchase), they just have told me week after week during almost 2 months that I should wait longer. at the begining I was really patient becuase I wanted those glasses, however being wating for long time has gotten me really upset. This is the first time that such a thing has occurred to my regarding online purchasing; is a terrible service! specially when you consider that one of the most important services in on line purchases is the adequate delivery.

I strongly recommend you NOT to buy here at least you are patient enough to wait for a year.

I ordered a pair of sunglasses on 3.19. On 3.21 the money was taken out of my account. On 3.27.12 I received an email saying my glasses were discontinued and asking me to choose a different pair. I didn't want a different pair and asked for a refund. I then received another email asking me to choose a different pair, to which I replied stating once again that I did not want a different pair, I wanted my money back. On 3.29 I was told the money would be back in my account in 3-5 days. On 4.10 I still didn't have the refund, contacted them and they said it was already processed. I contacted my bank (who never has a delay on anything-when they receive it, it's done) and was told they haven't received anything concerning a refund from SmartBuyGlasses! So I contacted SmartBuy again and they said they would send me proof of the refund on 4.13. It is now 4.17 and I haven't received the refund or proof of the refund and am going through my bank to do a dispute to get the money back. So this is a great website if you don't mind paying and getting nothing in return.

Very disappoint WEB-Site. Made my order, has been canceled by the company, and reaprooved again. Already send more than 10 e-mails, and until now no one respond me. Since 5 of April 2012, i request that my order to be canceled and a refund of my money, and until now, no answers to my e-mails or my money. My order is PT3040470365G...and nothing appens...since 03/29/2012 no one answers to my e-mails, neither the status of the order changes, from aproveed and in progresse...

Ok so here are my problems with this company. I wrote many emails and customer service doesn't seem to be moving...

1) I received my ferragamo glasses. Wow seriously? You are going to tell me that these are authentic (And I was told by customer service in an email) even though that their is no authenticity certificate? I asked for an address to return them and after 4 emails I still don't have it even though jerome from customer service took the time to copy and paste the return policy (Which to me really is extremely misleading... Big letters 'smartbuyglasses 100% satisfaction returns guarantee' and then in small letter exchange...in what world an exchange is a return?). So still no email with an address and its been 5 days since the 1st email asking for a return address.

2) I was supposed to get a 10 % discount. I got confirmation (Twice) saying that it will be applied and that I will see it on my visa statement. After 2 email confirmations fro, jerome again... Guess what still no credit!

What a sham. I might as well throw my glasses in the garbage as I cannot even sell them on ebay since I do not believe they are real! If you have a choice do not order from them.

Awful. Nearly 2 months after I placed an order, they sent me the wrong pair, refused to send me a return slip (all the while pretending that they will send it in 10 mins) and are basically holding on to my money. I was up for an exchange and was very understanding to begine with but since then, (nearly 2 weeks) NOTHING.

DON'T SPEND YOUR MONEY HERE! YOU WILL BE CHEATED.

On February 11, 2010, I ordered Smith sunglasses and Oliver Peoples prescription glasses. On February 18th, I received an email informing me that the Smith glasses were not available and suggested that I choose another model from the list of "in stock" items on the Smart Buy Glasses website. I chose Persol sunglasses. I was sent a bill from SBG Optical Group to cover the increased cost of the Persol sunglasses. I paid the bill for $101 via Paypal.

I received an email issuing a refund for the original Smith sunglasses order on April 26, 2010, although I never received an email informing me that the order bad been cancelled. I've sent several emails to the customer service department asking for a refund for the extra I paid to substitute the Persol sunglasses for the Smith, but I've received absolutely no response. I attempted to file a complaint with Paypal, but Paypal only allows the consumer 45 days to file a complaint.

After waiting for months on end, I did receive the Oliver Peoples glasses on May 9, 2010. But, still no response from customer service regarding the refund for the Persol sunglasses.

I absolutely would not buy from this vendor again. There are several "Buyer Beware" complaints about this company on several websites. Please heed these warnings and consider other options when purchasing fashion eyewear.

On February 11, 2010, I ordered Smith sunglasses and Oliver Peoples prescription glasses. On February 18th, I received an email informing me that the Smith glasses were not available and suggested that I choose another model from the list of "in stock" items on the Smart Buy Glasses website. I chose Persol sunglasses. I was sent a bill from SBG Optical Group to cover the increased cost of the Persol sunglasses. I paid the bill for $101 via Paypal.

I received an email issuing a refund for the original Smith sunglasses order on April 26, 2010, although I never received an email informing me that the order bad been cancelled. I've sent several emails to the customer service department asking for a refund for the extra I paid to substitute the Persol sunglasses for the Smith, but I've received absolutely no response. I attempted to file a complaint with Paypal, but Paypal only allows the consumer 45 days to file a complaint.

After waiting for months on end, I did receive the Oliver Peoples glasses on May 9, 2010. But, still no response from customer service regarding the refund for the Persol sunglasses.

I absolutely would not buy from this vendor again. There are several "Buyer Beware" complaints about this company on several websites. Please heed these warnings and consider other options when purchasing fashion eyewear.

Thank you.

This is what they sent me after I waited for two weeks and never heard from them.

Please be advised that we have checked in our system, and we received a CAUTION message from World Pay. Recently we met some fraud cases, so we are investigating all the CAUTION cases in the World Pay system. We apologize for the inconvenience, but we still need to see some proof of the cardholder’s identity and the reality of the billing address. You could show us your identification, driver’s license or passport by scanning or faxing it to us. Your cooperation and understanding is much appreciated. We look forward to receiving your response.

I CALLED MY BANK AND THEY ADVISED THAT WHAT IS ASKED FOR IS NOT CORRECT AND THAT THE PAYMENT HAD GONE THROUGH WITH OUT A PROBLEM AND THEIR ACCOUNT CREDITED THEIR REQUEST IS MORE LIKELY COLLECTING INFORMATION FOR IDENTITY FRAUD.

I ASKED FOR MY MONEY BACK - NO RESPONSE.

Stay away from all their international sites - they are scammers.