Eyeglasses.com
Reviews and Complaints

I didn't know there was an advanced search, that would have been great to know earlier.
The 15 minutes buy-now offer is great, but I need more time than that. It looks like there actually is more time, but I want to learn how the site works and stuff and make sure things are entered correctly. It does make sure that I'll buy, though.
It would have been nice to be able to review exactly what return policy applies to my order just before I place it, I know you have a lot of good ones but I lose track of which one I qualify for and what the deal is.

EYEGLASSES.com has your vision needs covered! You can purchase your favorite frames from www.eyeglasses.com or another vendor. If you purchase your frames at another vendor, you will want to come back to www.eyeglasses.com for the best deal on your lenses! Few vendors will install lenses in frames from another vendor. Not the case here...they are a full-service provider. And the best part is I saved $300 at eyeglasses.com on my lenses. And they are crystal clear! So Happy! I feel like I hit the jackpot here! Win/Win! Wish I could post a pic!

The ordering process was easy and straight forward. Because the specific frame I selected was not an in-stock item it took almost four weeks for delivery, however the company was very proactive in keeping me informed about the reasons for the delay and changes in estimated arrival time. The glasses fit perfectly right out of the box and the RX was accurate. My only regret is that I neglected to include anti-reflective coating in the lens package and the result is less than optimal vision quality. The four star rating reflects the delay in shipment for reasons indicated but overall my experience was very positive and I would definitely consider making future purchases through eyeglasses.com.

Website exceedingly user-friend; and, live customer service is without peer. Customer Service answered all my questions and concerns in a professional and intelligent manner. This engendered confidence on the part of this buyer that I was doing business with a reliable company that had positioned its customers' interests and questions at high priority. Although, I just ordered my frames along with submitting a Rx, I, of course, I have received the product. With this said, I feel confident I will receive what I ordered. Once my glasses arrive, I will offer additional feedback and information on the overall experience from placing the order to putting on my eyeglasses and determining if they are all that they not only claim to be, but also all that I expected. Thank you.

I like the glasses I ordered, but they took a really long time to get delivered and I didn't even order lenses. The website said 2-3 days for just frames. It took longer than that. It took so long that I thought maybe my order didn't go though. I sent an email asking if they got my order - no response. Then I called and the rudest woman answered. She seemed irritated with me before I even spoke. I told her what day I put my order through and that I was checking to make sure it went through because I never got a confirmation email or an email with shipping details like it stated I should've. So she takes my information and then goes "so what, you want a refund or to return your order or something?" In the rudest voice a person could possibly use. So not only was she rude and not listening to what I was asking, but seemed completely incompetent to do any job for that matter. Once she realized I was just checking to see that my order went through, she was slightly nicer, but wtf I'm glad I didn't actually have a problem with my order. Even though I didn't actually have a problem with my order, my experience with customer service was so bad that I will probably never order from this company again. Because if I actually did have a problem, it seems like it would have been a completely upsetting experience to deal with. So thanks for the glasses, but no thanks on the customer service employees. Hire nicer people. They are the fronts to your company. If they are bad, it makes your whole company look bad. I'm keeping my fingers crossed that nothing goes wrong with these frames because I really don't want to talk to your customer service people ever again.

INCREDIBLE ALMOST MEMBER'S EXCLUSIVE EXPERIENCE

Incredibly fast delivery time, even a week prior to the initially claimed schedule!

The extras packed into the delivery reinforced the genuine newness of these Duck's Unlimited frames, named Focus. I researched this frame for a bit before purchasing. These Focus frames carry the Ducks Unlimited authentic logo, and were designed by The McGee Group in Georgia, which has been an American based company in Georgia for the past 40 years. Unlike purchasing at the local opticians, where the frames are already extracted from the original packaging, instead these frames came bundled with all those genuinely new extras, such as:
1... the plastic protective sleeve over the frame's arms
2...the coated cardboard spacer (with the Ducks Unlimited logo proudly visible) tucked behind the lenses, but in front of the folded-down frame arms
3...plastic bag encasing the entire frame
4...the original wonderful Ducks Unlimited zipper case
5...medium integrity foam bag encasing the entire Ducks Unlimited case
6...outer shipping container

So in every detail, the inner packaged frame was completely protected by any unknown variables from causing any harm during any portion of delivery. And the marketing included with the frames provided an almost member's exclusive feel to opening the frames for the first time. All those extras I hadn't expected and rarely even think about, but provided a value-added experience. I continue feeling being part of a greater community wearing these frames, even after having passed through all that initial marketing experience. A portion of my purchase is redistributed to Ducks Unlimited for preserving wetland environments and their ecosystems (including of course ducks).

Think twice before ordering glasses from this company. I ordered my glasses on 5/20 and expected them in no less than two weeks. I ordered "In Stock" frames and have a basic single vision prescription. I filled out all the online forms and entered in all the required information. 3 weeks later I get an email saying "Please provide prescription information". WHAT? That was initially provided when I ordered the glasses. So, I entered the information AGAIN and waited a few days. I sent an inquiry on their "Contact Us" email and asked for an update. NO RESPONSE. So I call them and "Customer Service Phone line is not accepting calls" It was 9:30am (NOT ACCEPTING CALLS). COMEON! I finally get in touch with someone and she told me that they had to order the frames as the were not in stock... WHAT? NO EMAIL, NO NOTIFICATION, NOTHING on the delay. Well, she said the frames came in and after "Quality Inspection", they had to re-do them (all while not receiving any updates from emails I sent asking for one). Since they did not pass inspection, they will be ready and mailed out and you should get them no later than the following Monday (since you have 1 dat shipping). Monday comes, NOTHING!. I call back on Tuesday and NO ANSWER! (Of course, because reaching someone on the phone during business hours is so far fetched right?). So I call on Wednesday and get in touch with someone and she said Thursday they will be at my door step, Thursday comes, NOTHING. At this point I am beyond frustrated and sent another email telling them I would report them to the BBB. Well what do you know, a shipping label was created on and tracking number for a Saturday delivery. I did finally get my glasses but the hoops I had to jump through and the lack of customer service and responses, I WILL NEVER order from them again. I will also tell anyone I know not to buy from them. They offered nothing to compensate me for my troubles. BUYER BEWARE!

So, I gotta say, I'm pretty impressed with eyeglasses.com. This is my second time ordering from them in just two weeks! My little one needed a new pair of glasses, but our dog decided to make a snack out of the first pair we ordered. So, I had to order another set and I paid extra for next-day shipping. I'm hoping this time our furry friend won't get to them!

Now, I will say that it's been a bit of a challenge trying to get ahold of someone at eyeglasses.com. Their phone hours are kinda weird and they don't seem to respond to emails. But, I will give them credit for shipping out our first order within a week and it was exactly what we ordered. Plus, the price was a major bonus! I paid about a third of what my eye doctor was charging for the same glasses.

All in all, I'm pretty happy with my experience with eyeglasses.com. Sure, it's a bit frustrating trying to get in touch with them, but the quality of the glasses and the price make up for it. I'll definitely be ordering from them again in the future.

Yo, I just gotta say, I got my glasses from Eyeglasses.com and they're pretty dope. Like, I'm happy with the product and all that jazz. But let me tell you, it was a struggle to get any sort of response from these guys. I had to leave a negative review on Sitejabber just to get some feedback on my order. Not cool, man.
So, if you're thinking about ordering from Eyeglasses.com, just know that their customer service is straight up non-existent. And don't expect your glasses to arrive in a timely manner either. It took like 3-4 weeks for mine to show up.
Overall, I'm happy with my glasses, but the customer service experience was a major letdown. Eyeglasses.com, if you're reading this, please step up your game and show some love to your paying customers. Peace out.

This was my first time buying glasses online, and I gotta say, Eyeglasses.com has some pretty sweet deals. The selection is top-notch and the prices are definitely appealing. I picked out some frames that I really liked, but unfortunately they were out of stock. It took a little while before my order was updated with different frames, but the good news is that they gave me a discount and upgraded my shipping. Score!

However, when my glasses arrived, the lenses were all wrong. They were completely useless. I was pretty bummed, but I'm glad that Eyeglasses.com has a convenient return policy. I'm debating whether to return them for a refund or try their free "re-do" of the lenses. It's definitely not the same as going to a physical location for eyeglasses, but with everything going on lately, it's a convenient option.

Overall, my experience with Eyeglasses.com wasn't too shabby. I mean, there were some hiccups along the way, but that's to be expected when you're buying something online. And let's be real, I'm not perfect either - I make mistakes all the time! So I'm not gonna hold a few errors against them. Plus, they were super helpful and accommodating when I had issues with my order. I'd definitely recommend giving them a shot if you're in the market for some new specs.

I gotta say, I've bought glasses from Eyeglasses.com before and they were pretty good. But man, their website is a hot mess. Trying to enter my address during the payment process was a nightmare. There's no button to finish entering a new billing address, and the shipping address section doesn't even have a field to set the state. What gives?

The only way I could figure out how to get around this was to enter my billing address from the "My Account" section of the website before I even started the purchase. That's just ridiculous.

I mean, come on, Eyeglasses.com. You gotta do better than this. Your website design is the worst I've ever seen. If it weren't for the fact that your glasses are actually pretty good, I'd give you a measly one star.

Seriously, though. Fix your website. It's a mess.

So, I was trying to get in touch with Eyeglasses.com through their customer contact telephone number, but it seems like they're not available by phone. The automated message told me to try emailing them instead. However, the email address they gave me was different from the one listed on their website for customer contact. This made me feel a bit uneasy about ordering from them, but I really needed a pair of glasses with specific measurements that I couldn't find anywhere else.

After some searching, I finally found the perfect frames on Eyeglasses.com. They had a 52 mm lens, which was exactly what I was looking for. Unfortunately, the frames I wanted only came in a 48 mm lens. I was a bit disappointed, but I decided to settle for the 48 mm lens anyway. I just hope it works out for me since I spent a lot of money on these frames.

I have to admit, I was a bit hesitant to order from Eyeglasses.com after my experience with their customer contact. However, I'm willing to give them a chance and see how my overall experience goes. If everything goes smoothly, I'll definitely change my negative feedback. Fingers crossed!

I ordered some new lenses for my glasses from Eyeglasses.com on December 28th. I was really excited to get them, but after a month went by with no word from them, I started to get worried. I decided to reach out to them to see what was going on. When I finally got a response, they told me that the first set of lenses didn't pass inspection and that they were being remade. They said it would take another 5-7 days.

I waited patiently for another two weeks, but still heard nothing from them. I decided to call them again to see what was going on. This time, I spoke to a woman named Stephanie. She told me that they were canceling my order and returning my glasses to me. I was really disappointed and frustrated.

When my glasses finally arrived, I was shocked to find that they didn't include my original lenses or the case that I shipped them in. I was really upset about this. I tried to reach out to Eyeglasses.com again, but they were unresponsive.

Overall, I was really disappointed with my experience with Eyeglasses.com. Their customer service was terrible. They never communicated with me unless I initiated contact, and when I did, they were rude, sarcastic, condescending, and uninterested. On top of all that, they stole my property. I would definitely recommend avoiding this company.

I had a really bad experience with Eyeglasses.com. I sent in my rimless frames for lens replacement and never heard back from them. After trying to contact them several times, they finally got back to me and told me that my frames were broken. I was really surprised because my frames were in perfect condition when I sent them in. They claimed that they look over every frame before working on them, but clearly they didn't do a good job with mine.

When I finally got my frames back, I was shocked to see that both temples were removed and one lens was out. It was really disappointing to see my frames in such a terrible condition. I have a very small face and these frames were perfect for me, but now they are completely destroyed. I paid $250 for these frames and now they are useless.

I tried to file a complaint with the Better Business Bureau, but Eyeglasses.com lied to them and claimed that my frames were already broken when I sent them in. This is not true at all. I can assure you that nobody would have sent in frames in the condition that they were returned to me in.

I have had my lens replaced once before with another company online and they did a great job. My frames came back in perfect condition and I was really happy with the service. Unfortunately, I cannot say the same for Eyeglasses.com. They did a terrible job and I would not recommend them to anyone. They should be shut down for their dishonesty and poor service.

I recently received my glasses from Eyeglasses.com and I have to say, they're just okay. They're not the best for reading, which is a bit disappointing. However, they're suitable for driving and other activities. I spent quite a bit of money on these glasses, so it's a shame that they're not great for reading. I don't want to go through the hassle of returning them, so I'll probably just go to a local store next time.

Despite the disappointment with the glasses, I have to say that the customer service and response time from Eyeglasses.com were excellent. I received my glasses quickly and the process was smooth.

One thing that took me a while to get used to was the "rolling" menu on the website. It was new to me and took some time to figure out how to make selections. However, overall, the rest of the website is outstanding. The only thing that would make it close to perfect is if there were some "generic" face types so I could "try on" the glasses before ordering. Ordering sight unseen is a bit of a risk, but I desperately needed glasses, so I took the chance. Fingers crossed that they work out well. Thanks, Eyeglasses.com!

I had a really bad experience with Eyeglasses.com. I ordered a simple pair of single vision lenses and a frame for my son who is currently taking his exams. It should have been an easy order, but it turned out to be a nightmare. It's been over a month since I placed the order, and my son still doesn't have his glasses. He's been struggling to see properly for over a month now, and it's affecting his studies.

I reached out to Eyeglasses.com to find out what was going on, and they couldn't even give me an ETA for when the glasses would arrive. They told me that the glasses haven't even been dispatched yet. I was absolutely furious. How could it take so long to dispatch a simple order like this? It's an utter disgrace.

To make matters worse, their customer service is terrible. Every time I contacted them, I was met with sarcasm and a "couldn't care less" attitude. They kept blaming Covid-19 for the delay, but I don't think that's a valid excuse. Other companies are still able to provide good customer service during the pandemic, so why can't Eyeglasses.com?

I would strongly advise against dealing with this company. They are incompetent and have no regard for their customers. If you want to avoid a similar nightmare, do yourself a favor and find another company to buy your glasses from.

I gotta say, my experience with Eyeglasses.com was pretty terrible. I was trying to find some flexible frames, but when I selected the "flexible" category, only a few options popped up. It was super frustrating, so I ended up just searching for "Flexon" specifically.

Another issue I had was that I wish they provided more info on the different types of lenses. I ended up going with their recommendations because I didn't have enough info to make an informed decision myself. It's not like it was the best choice for me, it was just the only one I had enough info on.

I did some online searching and was able to compare some lens coatings, but not all of them. It would have been nice to have all the info in one place. Overall, I'm not super impressed with Eyeglasses.com.