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SmartBuyGlasses Customer Service Contacts

1888 359 9292 (United States)
1800 320 660 (Australia)
+44 808 189 5000 (United Kingdom)
47-47 36th Street, Suite № 4944
Long Island City, New York
United States - 11101
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
United States
PO Box 303, Wrentham, MA 02093

360-1755 Robson Street, Vancouver, BC V6G 3B7

PO Box 314, Mascot NSW 2020, Australia

United Kingdom
Unit 0898, 13 Freeland Park, Old Wareham Road, Beacon Hill, Poole, BH15 9EL

Moenschhofallee 13, 65451 Kelsterbach
Via Drovetti 18, 10138 Torino

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Use this comments board to leave complaints and reviews about SmartBuyGlasses. Discuss the issues you have had with SmartBuyGlasses and work with their customer service team to find a resolution.

SmartBuyGlasses Complaints & Reviews

Jul 08, 2019

Smartbuyglasses — glasses

Dear, Katherine, / Romen, / Gerome, / Nait, and lastly I don't know the person ‘s name who I spoke to on...

Smartbuyglasses — they have a return policy with no viable delivery address

I instructed a south african courier company to return a pair of glasses for exchange via UPS and neither of...

Smart Buy India — glasses

I ordered and paid in full for a pair of glasses which were promised to be delivered within days. I did not...

Smartbuyglasses — appalling dishonest service

Ordered my prescription sunglasses on 25th January 2018 also paid for the order at the same time. Was told...

Smartbuyglasses — sunglasses

Ordered pair of sunglasses exactly 1 month ago. I needed them for my vacation so ordered them on time...

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Smartbuyglasses — false representation of products, misleading the customers, outdated website inventory listing, careless and casual accounting department

I had ordered for prescription sun glasses (Sinner Fury SISU-635) online. At the time of booking, there wa...


Smartbuyglasses — out of stock / product discontinued message sent after purchase and delay in getting refund after cancellation of order

Not exactly the best service so far. Hoping for the best! Here's my communication with them so far. Going...


Smartbuyglasses — poor customer service

Purchase a pair of Prada sunglasses after a few wears a little screw fell out casing the lens to move a away...


SmartBuyGlasses.combuy elsewhere!

I ordered a pair of sunglasses from this store SmartBuyGlasses and I was sure they were a Canadian company. But when I received my order there was said it came from Hong Kong!
I opened the package and was very disappointed with the quality of my glasses, they were poorly made and looked cheap. Definitely were not worth the money I paid. I personally can confirm that all the negative reviews are genuine, because I also had a terrible experience with this store. I tried to return and asked for a refund, but they refused and said no. I will never buy anything from them again and would not recommend them to anyone!

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    Smartbuyglasses — not a honest company

    I have purchased glasses from www.smartbuyglasses.com and several days later I received an email stating that...

    Smartbuyglasses — terrible!!

    I purchased a pair of glasses and paid extra money for fast shipping. I've never received my glasses and I...

    Smartbuyglasses — broken glasses

    I've ordered some glasses from SmartBuyGlasses because of their great prices. When my order finally arrived...


    SmartBuyGlasses.com — not the best experience

    Hello. I ordered glasses from SmartBuyGlasses over a month ago. They took my money but I received nothing...

    www.smartbuyglasses.ca — I returned glasses, but seller kept silence after that

    I bought Boss Orange glasses from the company www.smartbuyglasses.ca. I recently got them, but the size wa...

    Smartbuyglasses.com.hkseller hasn't returned glasses back

    I bought glasses from www.smartbuyglasses.com.hk. These jerks provided the wrong lenses, so it was really difficult to use them. I called to the customer services, but at the beginning the rep refused to take them back or change. He spoke with me in rude manner and behaved like real jerk. After that I finally returned the glasses, but unfortunately I haven’t received anything from them afterwards. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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      smartbuyglasses.co.ukpoor customer service

      I ordered branded and expensive glasses from the smartbuyglasses.co.uk. They charged me for £ 250, but after 2 weeks nothing arrived. I contacted the seller, which offered to wait for 5 days. But nothing, later it turned out that glasses are out of stock. And the seller will contact me about the status of my purchase. But no one called me back or sent email about the status of my order. Their attitude and communication with customers are so poor and unprofessional.

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        Smartbuyglasses.com.sg — the company goes by many international sites tricking you into believing it's a local business but all goes to hong kong company

        The company goes by many International sites tricking you into believing it's a local business but all...

        SmartBuyGlasses.comthe sunglasses were sent in the wrong size

        The sunglasses were sent in the wrong size, a scratch to one of the lenses and a non genuine Armani Case that did not stay closed. I received many time wasting email replies which bordered on being sarcastic and contradictory. If I had known that "SmartBuyGlasses UK" are based in HONG KONG I would have steered well clear as Trading Standards in the UK will not apply to Hong Kong. Non existent customer service but just smarmy emails designed to throw you off track and waste your time. Be advised to avoid these sharks, and I wonder how many of the five star reviews are put up by their very own staff? Still no refund received and don't be deceived by any smarmy reply from them thanking me for my patience and feedback...

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          Smartbuyglasses.com.hkno return of email for too long

          I try to push asking about my order which is now pending for almost a month, I do check in their tracking system, it has shown swiching between, approve, discontinue and back order. That is confusing. Anyway that is not main problem, but what is there is no return of email for too long, as I though this is a harm site. I just want to know if my order is in process, or cancel then I could get a refund or waiting. I just need to know if my money still there, but until now I still dont have a clue.

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            Smartbuyglasses.co.za — I have had a very unpleasant experience with buying sunglasses from this site

            I have had a very unpleasant experience with buying sunglasses from this site. I have lots of experience with...

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