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SmartBuyGlasses Customer Service

Motion Global Ltd

47-47 36th Street, Suite № 4944
Long Island City
New York
United States - 11101

Customer Support Phone Numbers

1888 359 9292(United States) 5 14
1800 320 660(Australia) 0 3
+44 808 189 5000(United Kingdom) 1 0
+33 975 185 366(France) 0 0
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed
United States
PO Box 303, Wrentham, MA 02093

Canada
360-1755 Robson Street, Vancouver, BC V6G 3B7

Australia 
PO Box 314, Mascot NSW 2020, Australia

United Kingdom
Unit 0898, 13 Freeland Park, Old Wareham Road, Beacon Hill, Poole, BH15 9EL

Germany 
Moenschhofallee 13, 65451 Kelsterbach
Italy
Via Drovetti 18, 10138 Torino

SmartBuyGlasses Complaints & Reviews

Smartbuyglasses — glasses

Dear, Katherine, / Romen, / Gerome, / Nait, and lastly I don't know the person ‘s name who I spoke to on Friday. I just want to inform you that I have not still received my...

Clothing, Shoes & Acc  · Jul 08, 2019

Smartbuyglasses — they have a return policy with no viable delivery address

I instructed a south african courier company to return a pair of glasses for exchange via UPS and neither of the return addresses supplied by Smartbuyglasses could be delivered...

Online Shopping  · Sep 19, 2018

Smart Buy India — glasses

I ordered and paid in full for a pair of glasses which were promised to be delivered within days. I did not hear back and made an online enquiry only to be told that the glasse...

Vision, Glasses, Lenses  · Jun 02, 2018

Smartbuyglasses — appalling dishonest service

Ordered my prescription sunglasses on 25th January 2018 also paid for the order at the same time. Was told there would be a one week delay in getting them from the supplier...

Vision, Glasses, Lenses  · Mar 06, 2018

Smartbuyglasses — sunglasses

Ordered pair of sunglasses exactly 1 month ago. I needed them for my vacation so ordered them on time. Website said it would take 3-5 days to confirm order (ok fine whatever that...

Smartbuyglasses — false representation of products, misleading the customers, outdated website inventory listing, careless and casual accounting department

I had ordered for prescription sun glasses (Sinner Fury SISU-635) online. At the time of booking, there was no note on the website that said that the sunglasses being ordered are...

Smartbuyglasses — out of stock / product discontinued message sent after purchase and delay in getting refund after cancellation of order

Not exactly the best service so far. Hoping for the best! Here's my communication with them so far. Going by other comments, looks like I have a long waiting period in store for...

Smartbuyglasses — poor customer service

Purchase a pair of Prada sunglasses after a few wears a little screw fell out casing the lens to move a away from the frame I emailied customer serviced, and they wanted me to...

SmartBuyGlasses.com — buy elsewhere!

I ordered a pair of sunglasses from this store SmartBuyGlasses and I was sure they were a Canadian company. But when I received my order there was said it came from Hong Kong! I...

Smartbuyglasses — not a honest company

I have purchased glasses from www.smartbuyglasses.com and several days later I received an email stating that my frame was not in stock and that I have to choose another one. I...

Smartbuyglasses — terrible!!

I purchased a pair of glasses and paid extra money for fast shipping. I've never received my glasses and I emailed SmartBuyGlasses many times but received a reply only once. It'...

Smartbuyglasses — broken glasses

I've ordered some glasses from SmartBuyGlasses because of their great prices. When my order finally arrived glasses were broken! I don't know who's fault that was and I really...

SmartBuyGlasses.com — not the best experience

Hello. I ordered glasses from SmartBuyGlasses over a month ago. They took my money but I received nothing yet. I sent them few messages and asked about the status of my order, but...

www.smartbuyglasses.ca — I returned glasses, but seller kept silence after that

I bought Boss Orange glasses from the company www.smartbuyglasses.ca. I recently got them, but the size was wrong. I decided to return them, but here all problems started. I...

Smartbuyglasses.com.hk — seller hasn't returned glasses back

I bought glasses from www.smartbuyglasses.com.hk. These jerks provided the wrong lenses, so it was really difficult to use them. I called to the customer services, but at the...

smartbuyglasses.co.uk — poor customer service

I ordered branded and expensive glasses from the smartbuyglasses.co.uk. They charged me for £ 250, but after 2 weeks nothing arrived. I contacted the seller, which offered...

Smartbuyglasses.com.sg — the company goes by many international sites tricking you into believing it's a local business but all goes to hong kong company

The company goes by many International sites tricking you into believing it's a local business but all goes to Hong Kong company. Zero customer service to reply to my request...

SmartBuyGlasses.com — the sunglasses were sent in the wrong size

The sunglasses were sent in the wrong size, a scratch to one of the lenses and a non genuine Armani Case that did not stay closed. I received many time wasting email replies which...

Smartbuyglasses.com.hk — no return of email for too long

I try to push asking about my order which is now pending for almost a month, I do check in their tracking system, it has shown swiching between, approve, discontinue and back...

Smartbuyglasses.co.za — I have had a very unpleasant experience with buying sunglasses from this site

I have had a very unpleasant experience with buying sunglasses from this site. I have lots of experience with internet shopping, but this is something I have never experienced! I...

SmartBuyGlasses.com — it has been the worst service that I have ever experienced

It has been the WORST service that I have ever experienced. I placed the order almost 2 months ago and though they said the service would take no more than 12 working days, I am...

SmartBuyGlasses.com — I haven't received the refund or proof of the refund

I ordered a pair of sunglasses on 3.19. On 3.21 the money was taken out of my account. On 3.27.12 I received an email saying my glasses were discontinued and asking me to choose a...

SmartBuyGlasses.com — already send more than 10 e-mails, and until now no one respond me

Very disappoint WEB-Site. Made my order, has been canceled by the company, and reaprooved again. Already send more than 10 e-mails, and until now no one respond me. Since 5 of...

Smartbuyglasses.ca — if you have a choice do not order from them

Ok so here are my problems with this company. I wrote many emails and customer service doesn't seem to be moving... 1) I received my ferragamo glasses. Wow seriously? You are...

SmartBuyGlasses.com — deception & no product & no refund

Awful. Nearly 2 months after I placed an order, they sent me the wrong pair, refused to send me a return slip (all the while pretending that they will send it in 10 mins) and are...

SmartBuyGlasses.com — buyer beware

On February 11, 2010, I ordered Smith sunglasses and Oliver Peoples prescription glasses. On February 18th, I received an email informing me that the Smith glasses were not...

Smart Buy Glasses — item not shipped, no refund

On February 11, 2010, I ordered Smith sunglasses and Oliver Peoples prescription glasses. On February 18th, I received an email informing me that the Smith glasses were not...

Smartbuyglasses — misdescriptions

I bought a pair of sunglasses on line and the next day the money was taken out of my account. On their website it states that delivery will be between 5-11 days, I thought thi...