SmartStyle review: Perm

I have short hair and wanted a body perm. I went to Utica NY 13502 the end of July. The stylist put the rods in my hair and then took all of them out and put larger rods in. One month later I have straight hair! Tried to contact corporate about it but no answer. 62 dollars for nothing on a fixed income! Also a hair cut came with it and the stylist never even asked. I had to go back in a week to ask for a trim.