The complaint has been investigated and
resolved to the customer's satisfactionResolved Sleepys — Defective mattress
resolved to the customer's satisfaction
Bought an expensive Simmons Beautyrest pillow top queen mattress set in August 2010. Within a couple of months there were body indentations in the mattress. It was similar to the indentations you see when someone places a hand on a Tempurpedic, except these indentations did not disappear when no one was lying on the bed. if we moved elsewhere on the mattress, parts of our legs or arms wound up in the indentations.
I finally had the mattress inspected, and was told there was nothing the company would do, that it was "normal" for depressions to form in the mattress. I asked how this could be, after only a couple of months, and I was told it was still normal. Usually, when you have a mattress like this, it is time to toss it and buy a new one. I have had many mattresses for a very long time, and never had depressions at all, even after years. This is totally unacceptable.