The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
SleepysDefective mattress

W Review updated:

Bought an expensive Simmons Beautyrest pillow top queen mattress set in August 2010. Within a couple of months there were body indentations in the mattress. It was similar to the indentations you see when someone places a hand on a Tempurpedic, except these indentations did not disappear when no one was lying on the bed. if we moved elsewhere on the mattress, parts of our legs or arms wound up in the indentations.

I finally had the mattress inspected, and was told there was nothing the company would do, that it was "normal" for depressions to form in the mattress. I asked how this could be, after only a couple of months, and I was told it was still normal. Usually, when you have a mattress like this, it is time to toss it and buy a new one. I have had many mattresses for a very long time, and never had depressions at all, even after years. This is totally unacceptable.

Responses

  • Ro
    robert cornwell Aug 27, 2019

    complete garbage. Run from this company. Junk mattress started sagging within 6 mos. Called Sleepys and got the runaround. Will never buy from this shady group again.

    0 Votes
  • Wi
    wishstar Apr 21, 2011

    I have owned other pillow top mattresses, and this has not happened, even after years of use.

    0 Votes
  • Me
    me at home Feb 23, 2010

    Ms. Mchenry, you probably got taken on a kingsdown / sleep to live mattress, call some of the other Mattress stores in Deptford I am sure they can help you solve the issue with sleezeys

    0 Votes
  • Sh
    SHERYL MACHENRY Feb 05, 2009

    HAS ANYONE EVER TRIED TO USE THIER WARRANTY ON A MATTRESS PURCHASED AT SLEEPYS? I PURCHASED A VERY EXPENSIVE ONE AND WITHIN MONTHS IT STARTED TO CAVE IN. THERE FIRST INSPECTOR SAID IT WAS NOT BAD ENOUGH TO ISSUE ANY CLAIMS. NOW THERE ARE AREAS WITH 7IN SAGGING HOLES AND THE NEW INSPECTOR SAID ITS BAD HOWEVER NOW WE CANT HELP YOU CAUSE YOU NOW HAVE A STAIN. THIS STORE DOES NOT WARRANTY ANYTHING, THEY JUST FIND NEW REASONS WHY THEY WONT. I NOW HAVE A 2300 HUNDRED DOLLAR MATTRESS AND I AM SLEEPING ON A BLOW UP MATTRESS WHICH FOR NOW IS MORE COMFORTABLE. SO SPARE YOURSELF ALL THERE BS AND DONT SHOP THERE.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.