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Hi. I bought something online and it was shipped from China to me via Skynet couriers. I did a tracking on their website and it showed that they have already received my parcel on 21 January. I phoned them this morning to do another tracking and was told by Schalk that my parcel has gone missing. I also sent an email to Brent Walker (International Operations Manager) and is still waiting for their reply. According to Schalk this does happen every now and then. I paid R350.00 for the courier services and now i must hear that my parcel has gone missing. This is unacceptable and i need someone to please get back to me regarding this. How can you trust this courier company with your goods?
The complaint has been investigated and resolved to the customer’s satisfaction.
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Did they get back to you?. My parcel also apparently got lost using Skynet last year Nov 2017 it's now July 2018 still nothing. No call no word no email
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