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Food and drink
My friend and I went to showcase Leicester yesterday to watch mission impossible. We were very excited and wanted the full cinema experience so we bought pop corn, cokes and sweets.
We ordered salted popcorn but we’re given sweet popcorn.
The drinks were flat.
We didn’t taste until we got into the cinema screen 10 and didn’t want to kiss the movie.
It was a disappointment.
Bad customer service
Event Date : 30/11/2022
Booking number : 4706366
Film name: Table for Six
Cinema location: Southampton West Quay
Dear showcase customer services,
Hope you are well. Im very disappointed with today service at showcase, us as a family were very excited to watch a Cantonese speaking film in the UK. It is suppose to be a special experience for us and should be one of the greatest night. However instead of enjoying our time tonight, we wasted an hour of our time sat in the cinema but not able to watch even one second of the film due to the technical issue your cinema had.
We hired baby sitter tonight which cost £40 to look after our kids, it suppose to be one of the most relaxing night since being a parents. Your staff was keeping us informed, which is great. She gave us 5 false hopes, she should have taken an executive decision to stop this film going forward after 15 mins delay
However the way how she resolved it at the end was very poorly. We were offered a voucher to watch any 2D films so called : emergency tickets. And we cannot even watch any new releases film after two weeks been released and have to book via phone not online. Very user unfriendly system!
We requested a full refund, and she said it was not possible. It is completely unacceptable, I didn’t not even have a chance to enjoy the product you offered and you basically took my money and gave me a voucher instead, what if I do not want to come back to showcase ever again? She basically said “tough luck”, either you take this voucher or leave it. This is exactly what she said, I was in shock how we were treated
You kept our money and wasted an hour of my time waiting and we were treated badly from her reaction.
I mean the voucher should be a compensation on top of my refund as a bear minimum, cannot use this to replace my money.
Meanwhile there was no manager on-site to deal with this issue, and we end up had to take the voucher with no other options. I did mention to your staff, I am not accepting this outcome by accepting this voucher, I would escalate this
This type of customer service is totally unacceptable, and I will consider to report this to trading standard, if I do not hear a positive solution from showcase
Like I said this film is very special for us, and your cinema did not even put an effort into this to try and organise another show time for us and prioritise us.
Please acknowledge this complaint and you have up to 7 days to come back to us with a reasonable solution, otherwise I would take this further.
Kind regards
Michael
Could respect deaf of CEA
Dear Sir Madam,
I am writing to complain about my family's visit to Showcase Cinemas Derby on the evening of Friday the 3rd of June 2022.
Me, my husband (both profoundly Deaf British Sign Language users) and our daughter (age 17 and hearing) arrived at the cinema to watch a movie. On purchasing the tickets me and my husband presented our CEA cards, which allows us FREE access. My daughter presented her student card in order to receive a discounted ticket.
Unfortunately the member of staff is lacking any Deaf Awareness and insisted that our daughter receive a FREE ticket as our "carers" and that me and my husband pay full price. Our daughter is NOT our carer. Me and my husband are in receipt of PIP benefit and therefore have CEA cards giving us access to FREE tickets. Our daughter is a student giving her access to DISCOUNTED tickets. The member of staff would not accept this. We asked to speak to the manager, who also would not accept this. We had tried for around 20 minutes to explain the situation.
We found the attitude of the member of staff and the manager to be unacceptable. We would like a refund for the 2 tickets paid for minus the discounted ticket our daughter should have paid. We would also like to see better Deaf Awareness from your staff.
Yours sincerely,
Desired outcome: need back money
Is Showcase Cinemas legit?
Showcase Cinemas earns 91% level of Trustworthiness
Perfect Trust Endorsement: Showcase Cinemas achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Showcase Cinemas. The company provides a physical address, 22 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Showcase Cinemas has claimed the domain name for showcasecinemas.co.uk for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Showcasecinemas.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Showcasecinemas.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Showcase Cinemas and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Showcase Cinemas. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overflowing rubbish bins and filthy toilets
Sunday March 1st @ 1900 I was going to the restroom in the vicinity of the new screening area #14 to #17 and was unable to place my drinks cup in one of the 4/5 bins as they were ALL overflowing. Meanwhile 2 staff members were standing around with their hands behind their backs. I then went into the toilets only to find most of them weren't flushing. Then I find soap dispensers empty . This is early evening the movies don't shut till approximately midnight . PLEASE ANSWER WHY NO ONE SEEMS TO BE RESPONSIBLE TO DO A SIMPLE LE JOB like emptying a bin, or fill a soap descender Being in the throws of viruses going around I for one want to keep my hands clean and minimise the risk.
Ms Roxylynn Maynard
[protected]@gmail.com
[protected]
Overview of Showcase Cinemas complaint handling
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Showcase Cinemas emailsukcs@national-amusements.com100%Confidence score: 100%Support
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Showcase Cinemas addressRedfield Way, Lenton, NG72UW, United Kingdom
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Showcase Cinemas social media
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