Sky Zone review: Membership payment not reflecting

We have been members for quite some time, and I am very concerned about an issue with my most recent membership payment. Your records appear to show that my payment was not received. However, the payment was withdrawn from my bank account on July 16 at 5:04 a.m. and posted on July 18. I have already contacted my bank, and they confirmed that the payment was successfully processed and paid to Sky Zone.

Despite this, I have received numerous phone calls and voicemail messages from the Decatur location, specifically from Kayla and KK, requesting that I come in and pay the balance because my children visited the park on Friday, July 17.

I should not continue receiving collection calls for a payment that has already been made. I respectfully ask that someone investigate this matter, verify the payment, and update my account as soon as possible so this issue is resolved.

Please contact me at your earliest convenience to confirm that my account has been corrected. If this matter cannot be resolved promptly, I will have no choice but to cancel both memberships and take my business elsewhere.

I am very disappointed with how this situation has been handled and hope it can be resolved quickly.