Menu
Box Office Ticket Sales Customer Service Phone, Email, Contacts

Box Office Ticket Sales
reviews & complaints

www.boxofficeticketsales.com

Learn how the rating is calculated

1.1 38 Reviews

Box Office Ticket Sales Complaints Summary

1 Resolved
37 Unresolved
Our verdict: If considering services from Box Office Ticket Sales with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verify
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Box Office Ticket Sales. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Box Office Ticket Sales reviews & complaints 38

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Box Office Ticket Sales reviews & complaints

ComplaintsBoard
L
12:29 pm EDT

Box Office Ticket Sales mlb london series

Bought 2 tickets November 30, 2022 for the 6/24/2023 MLB London Series game St. Louis Cardinals vs Chicago Cubs. I finally received an email with instructions on how to retrieve my tickets once I was in London. On the day of the event I went to the field 4 hours early and attempted to retrieve my tickets. I was not able to do it. It instructed me to log onto my Ticketmaster account and retrieve them. When I did so there were no tickets there. I attempted twice to call for support but always got the sales department. I was told to email them and I would get an email instructing me how to retrieve them. It was no different from the previous email. There was a Ticketmaster box office there on site but they were not able to help me either. So I am out $442.63 for 2 tickets I never received or could retrieve.

Desired outcome: I would like to receive a refund for tickets I did not recieve.

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
E
9:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales Tickets were sold twice

6/24/23 went to the Kennedy Center with downloaded tickets purchased through Box Office Ticket Sales.com. I purchased the tickets in April and I actually thought I was buying them through the Kennedy Center. The Kennedy Center Manager said it happens that tickets will be sold twice and whoever has their tickets scanned first, gets the seats. We were the unlucky ones. Did not realize it was a third party seller and so also paid too much for the tickets and fees. When you use Google be careful that you are on the actual site and not another ticket seller! I contacted Box Office Ticket Sales by email and they said they could not just take my word for it that this happened but that I would need an email from the Kennedy Center explaining why our tickets didn’t work., i.e maybe it was their fault although the manager actually went down to our seats to verify that someone was in them plus they had already scanned the tickets in. It will be almost impossible to get someone to send an email but I will try.

Desired outcome: Refund my money

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
S
5:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales Children concert tickets

On behalf of a group of children and parents, I volunteered to buy tickets to a holiday concert for small children. I went online in search of the venue. I clicked on a link that looked to be the concert venue. I called the number and heard "Box Office Tickets" but due to the fact that I thought I was calling the venue, I thought that I was calling the box office of the real venue. I proceeded to purchase 8 tickets for all of the children and parents involved. The total (which they claimed included fees, etc.) came to over $85 per person. ($686.65.) A few days later I realized that I had not purchased tickets from the venue. The real venue still had many tickets still available for $15 each. I called to complain and the customer service representative was rude and would not help me. I never got a receipt or any transaction confirming that I paid them $686.65. Instead, 13 days later (just a few days before the concert) I received a link that stated that a person named Hannah Liza Baker had transferred me tickets. There was no mention of Box Office Tickets and no acknowledgment of the money I had spent. I did not click on that link as I did not trust the source. I did not use those tickets as I believed them to be fraudulent.

Desired outcome: Please refund the money for the tickets that I did not use and for which I was never provided a receipt.

Read full review of Box Office Ticket Sales
View 0 more photos
Hide full review

Is Box Office Ticket Sales legit?

Our verdict: Box Office Ticket Sales's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Box Office Ticket Sales's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Box Office Ticket Sales earns 66% level of Trustworthiness

Good Credibility Notice: Box Office Ticket Sales rated around 66% by Complaints Board. Generally safe, but exercise caution in information sharing.

Boxofficeticketsales.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Box Office Ticket Sales as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

However ComplaintsBoard has detected that:

  • Box Office Ticket Sales's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
  • Box Office Ticket Sales protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Box Office Ticket Sales has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Box Office Ticket Sales. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
D
11:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales no response - emails keep getting returned unopened -

I am trying to use my voucher for tickets I purchased and were cancelled due to covid -19 I have a email message that says my voucher is good until the end of September 2022 but when I try to enter the number its says it is no longer valid.

This is extremely frustrating they will not answer my emails only the phone if I hold on for an hour or so.

My emails keep getting returned that it is no longer a valid email.

Getting extremely po at this company- going to go to the news next

Desired outcome: I just want use my voucher to take my son and Grandson to the hockey game cannot afford to through away the $600. I have already spent

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
B
10:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales Ticket sales

I thought I was buying tickets for a theatre show from their actual box office which I had accessed. Im nit sure jow i ended up with box office sales site except of they intercepted my search.

I picked seats and was given a per ticket price of 147us which inageeed to by entering my crefit card details. When the invoice showed up after I purchased there were service fee charges of $45us per ticket and a ticket delivery charge.

Nowhere was a service fee or ticket delivery shown or written. My total had risen to $409us. I consider these fraudulent and hidden charges as they were not told before purchase. By the time one gets tne invoice its too late, you've already bought them.

In comparison if I had reached the true box office for the ogunquit Play house(which I enteted in my Google box) the tickets would cost $ 108US each...a total of 216.00 . That's a difference of almost 200$. Thats fraud in my books

Lots of tickets have a service attached in the $5.00 range. I've not heard of such a high service fee.

The delivery charge us particularly heinous since they send the tickets to the customer to download and print.

Since I'm from Canada these tickets are costing approximately 520.00 Canadian.

Desired outcome: I woukd like this transction cancelled on my credir card. I did not aurhorize the extra charges , service fee and ticket delivery fee.

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
D
8:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales Concert Tickets

My wife purchased tickets to Morgan Wallen at JiffyLubeLive on 6/4/22 in Bristow, VA. We bought our tickets back in November and were told the entire time we would receive our tickets the morning of the event. That morning, no tickets. We talked online with support and were told we were guaranteed tickets before the event. We traveled 3 hours to this event with friends and family. Booked a hotel and took time off work to be there. During tailgating we kept checking emails for tickets... nothing! We reached back out regarding tickets since gates were open at 530PM, after speaking with support about when we would get tickets, we received an email showing us being refunded? We reached back out and we were told this is because someone could've bought tickets same time as us (Back in November) and it could've gone to them? We got email confirmation on our tickets? This shouldn't even be possible. We couldn't get into the event and tickets were almost $1,000/piece within an hour of the event. We had no tickets and couldn't attend this event due to getting the runaround from your company. This is absolutely unacceptable. I will be submitting reviews on every social media platform you have on how this was handled. We were told that we were refunded since our tickets were no longer available... refunded $400 total for 2 tickets that we bought in NOVEMBER. That wouldn't even allow us to purchase 1 ticket. This is unacceptable. I should now be reimbursed for the huge inconvenience this has cause us.

Desired outcome: Fully compensated for inconvenience with new tickets for another concert with this artist

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
P
8:19 pm EDT

Box Office Ticket Sales Concert ticket sales

Ordered Tickets online at Wolf Traps arts center in Vienna, Va. I search avoiding third party sellers. I went to the WolfTrap Box office. Somehow without knowledge I was diverted to the site BoxOfficeTicketSales.com and MyTicketTracker.com. I was made to believe that Wolf Trap was selling the ticket for $87.00 and not the third-party seller. It was only when I received the tickets did I realize that I did not purchase from Wolf Trap and the price on the actual Ticket was $47.00. I bought two tickets. The total cost and fees Totaled $235.00. Almost three times the cost of the Wolf Trap ticket charge. Additionally, the tickets sent to me was in another customers name (Jennifer Tran). So I don't even have tickets I can even use. When I contacted the seller, they refused to refund my money or acknowledge that they sent me someone else tickets. Now the seller is trying to get more money from me by claiming that I have asked them to resale my tickets, which I did not. The company also did not say they were a third party seller before the sale took place.

Desired outcome: return of all of my money

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
M
2:41 pm EDT

Box Office Ticket Sales Sold me handicapped seats - I am not handicapped

I recently purchased tickets to a July 20th 2022 concert for REO Speedwagon at the Ak-Chin arena in Phoenix thru Box Office Ticket sales and selected section 202. I did not look closely and made my payment. Upon receiving the tickets they were in a handicapped section Sec WC202, Row YY, Seat 15

Sec WC202, Row YY, Seat 16.

I immediately contact Box Office Ticket sales and they stated all sales are final. I feel this is their mistake.

I did not ask for a refund only to be placed in another set of seats in the same section at the same price. (willing to pay more if needed). There response when I contacted them was they would not turn me away when I get to the seats. I don't want any conflict associated with this seats. There are no seats associated with these tickets, they expect these people to be in wheel chairs. Neither my wife or I are handicapped or use wheel chairs.

Why would they not want to sell this tickets to legitimately handicapped people

Desired outcome: Just a seat swap out of handicapped seats and into regular seats.

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
A
3:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales Event ticket purchase and non-delivery

I purchased tickets online for an event, believing that this was the primary ticket sales service for the venue and event. I paid for the tickets, and the tickets were not delivered either through online download, or email, or mail. My account indicated that the tickets were transferred, but they were not. A "download link" was not active. I only received an update about the event being delayed and rescheduled due to Covid.

I've emailed them multiple times with my purchase information and lack of ticket

delivery, and requesting a way to access my tickets. At one point I received an email saying that they would send the request to the Seller, but there was no guarantee that the Seller would support this. The "Seller" is MyTicketTracker.com and does not reply to any of my attempts at contact.

Every online review of Box Office Ticket Sales shows that this is a highly repeated issue for many people. Many, many people have sent money and not received tickets. The Better Business Bureau has also received many complaints for this very same issue. The company does not follow through, and does little to fulfill their commitment to supplying the products purchased.

Desired outcome: Investigated for fraud

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
M
3:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales Your signs of life: the american pink floyd

We purchased tickets in the amount of $188.04. The show was cancelled due to the pandemic and then the Sandusky State Theatre was destroyed due to a storm. We were promised a full refund that we never received.

When I called I was told we could only use a voucher. Due to health conditions my Husband and I are in a nursing home and will not be able to use a voucher.

That is not what was promised to us. This was a not the industry standards at the time of our purchased on January 18, 2020.

This is taken advantage of us and due to us being elderly and Senior Citizens. And to your benefit.

Desired outcome: I want a refund in the amount of $188.04, our Invoice # is 566003. Our credit charge is closed and would like a check in the amount of $188.04 sent to my sons address: 5225 E. Buchanan Dr., Port Clinton, Ohio 43452

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
D
11:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales Cancellation of Show & they are stealing our money

Bought tickets, show cancelled, , Box Office Tickets sending out vouchers instead of refund, , called & they lied saying their policy changed, , I have it in writing from their website we are supposed to be offered voucher or refund of money ! Never offered us a choice! Spoke with a VERY RUDE LADY MANAGER!
Well we have already filed a complaint & our credit card co is going after them! Enough of the lies & games Box Office Tickets, , you did this to yourself, , I will write a review on every site I can!

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
C
1:00 pm EDT

Box Office Ticket Sales Tickets never came

On September 22, I applied for two tickets to the November 29th Mannheim Steamroller concert at the Wilson Center in Wilmington, NC. After filling out all the requested information, I was told a "verification email" would be sent to which I was to reply to verify my identity. That email never came!
I tried to recover the site for over an hour and start over but without success.
On Sept. 23rd, I tried again and again, still no success and still no tickets!
I then went to the Wilson Center Box Office and bought two tickets, almost the last two!
So, thinking I had been scammed, I notified my credit card people to stop payment. This is in progress. In any case, I have tickets and do not want more. Please stop the process and credit my American Express account.
Thanks, Charles Hollis

Desired outcome: Refund to Credit Card Account

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
L
9:52 am EDT

Box Office Ticket Sales Ticket to Wicked in Dallas

I purchased a ticket for Wicked in Dallas for the August 8 (1:30 pm) performance. I picked section E. It stated I would get a single ticket in section E or better. Then in small print it gave covid rules for the balcony. When I got my ticket it was in the top row of BALCONY BB. Worst seat in the house. I called left a message for a return call. Sent an email. I got a snide reply that it said everywhere that it was the balcony. Bait and switch Zone E is lower level.
$184.78

Desired outcome: Refund or Zone E ticket

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
A
10:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales Ticket refund not provided when concert was cancelled

I purchased 3 tickets on dec 12, 2019 for a maroon 5 concert in edmonton, ab - canada on aug 12, 2020. Due to covid, the concert was rescheduled to aug 3, 2021 but then the concert was finally cancelled. According to box office ticket sales policy, a full refund will be issued if a concert is cancelled. All we got offered is a voucher for 110% of the value and it's only good for 1 year. We want our full refund, as per box office ticket sales policy.
Invoice #558835 created on thurs, dec 12, 2019 at 1:37:09pm

Desired outcome: Full refund credited back to my credit card

Read full review of Box Office Ticket Sales and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
L
L
limitlesscreditsolution
, US
May 24, 2021 3:08 pm EDT

hey email me for class action law suit sherrijoh2022@gmail.com

T
T
Truth be told to all
, US
Apr 27, 2021 5:10 pm EDT

I would contact Nebraska state attorney generals office. This company has already had to settle a state lawsuit against them. https://protectthegoodlife.nebraska.gov/file-consumer-complaint

ComplaintsBoard
B
3:07 pm EDT

Box Office Ticket Sales Tickets to rangers game

Bought 6 tickets to rangers game, thought we were buying through the rangers official site but somehow got over to box office ticket sales. Paid way to much for them. Covid hit so we waited the season out for a refund. Fans were never able to go to the game, box office has still not sent a refund and is just replying with a automatic message if you email them saying we have to wait until they are doing refunds.

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
T
4:48 pm EDT

Box Office Ticket Sales No seats available when we got there. Paid twice what we should've

They never credited our money back, avoided calls, emails, etc.
Do NOT buy from this group! I can't believe they are still out here, this was for a Jimmy Buffet & The Coral Reefer Band in Elkhorn, WI back in 2014!
They are there to talk to you when you want to purchase, but when sometehing is wrong they suddenly disappeared!
It said our tickets were an obstructed view occasionally would be blocked. Boy were they! We bought 3 tickets for $209. each! When we got there we only had one seat so had to split up and find other options. The venue was not responsible. Found out the tickets were double in price what others paid in the same section.

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
J
9:14 pm EST

Box Office Ticket Sales chicago il theater tickets

This company is an absolute scam. I purchased 3 tickets for the Nederland Theater in Chicago a few days ago, today I received and email stating that my "refund was approved" for my tickets. I received a separate email stating that they were not able to fulfill the purchase due to my billing information. I verified my billing information was correct and decided to call their customer service. I was transferred 3 times to get back to the automated answering service, 4th time was a charm. The man who answered by the name of Hazel was initially rude off the bat. I could barely understand him and he was getting annoyed that I kept saying "I'm sorry I couldn't hear you." His explication was that he... SOLD THEM TO SOMEONE ELSE. I was utterly confused with this statement and he went on to say "the way that it works is that there are HUNDREDS of people around the world who look for tickets and we cannot guarantee that you will receive them when you purchase them. The person that bought it had their credit card go through so we gave it to him." Excuse me? So their line of business is selling-a-ticket-to-multiple-people, -whoever's-card-get-swiped-first-wins mind set. That is NOT a business, that is not smart, that is not right. Hands down the worst experience I have ever had. Do NOT utilize their website or any of their services. Absolute garbage.

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
V
5:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Box Office Ticket Sales alabama tickets

I ordered 2 Alabama Concerto Tickets costing $327.82 on March 05 2019 & never received them! I have my bank account statement showing the money was taken out of my account that same day! Bank of America Account# [protected]! The concert was postponed until July 11 2020 now & I still want to see Alabama! Would like for you to find my expensive Tickets or credit my account with my $327.82 if not! Thank you. Sincerely Vivian W Farris

Read full review of Box Office Ticket Sales
Hide full review
ComplaintsBoard
W
5:53 pm EDT

Box Office Ticket Sales concert tickets

Sells concert tickets as a third party. The ticket price is listed as one thing, but they charge service and delivery fees, even though they're not delivering anything. The website claims they'll only charge $1-5% of ticket price in service fees, but the service fee charged to the tickets was 30% or more. They don't explain that you're not going to recieve your ticket until mere days before the event. then they have the audacity to say they'll refusing to make a refund, even though the event is more than 6 months away.

Read full review of Box Office Ticket Sales and 1 comment
Hide full review
1 comment
Add a comment
L
L
limitlesscreditsolution
, US
May 24, 2021 3:09 pm EDT

hey email me for class action law suit sherrijoh2022@gmail.com

ComplaintsBoard
L
10:28 pm EDT

Box Office Ticket Sales theatre tickets

After purchasing tickets for a play at a fairly ridiculous price, I agreed to purchase the tickets only to find that ticketsales.com was charging an additional $26 per ticket as a service charge. This is deceptive advertising and this practice should stop. The price listed on the website should reflect a total cost of the tickets including any additional exorbitant service charges that they wish to charge. I also was charged a delivery fee of $15 for tickets that I was told I would have to pick up at the theatre will call window. There was no delivery involved. This is beyond ridiculous. These people should not be in business. The same practices are being used by nearly all ticket suppliers. Why can't people go directly to the organization to purchase the tickets instead of a third party seller who is only out to gouge a buyer.

Read full review of Box Office Ticket Sales
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Box Office Ticket Sales contacts

Phone numbers

+1 (866) 625-4586 +1 (402) 884-2485 More phone numbers

Website

www.boxofficeticketsales.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Box Office Ticket Sales?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Box Office Ticket Sales Customer Service. Initial Box Office Ticket Sales complaints should be directed to their team directly. You can find contact details for Box Office Ticket Sales above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Box Office Ticket Sales. Discuss the issues you have had with Box Office Ticket Sales and work with their customer service team to find a resolution.