Skrill’s earns a 1.5-star rating from 258 reviews, showing that the majority of online payment users are dissatisfied with their financial transactions.
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I do not recommend using them. Stay away.
They deserved the most negative rating among similar businesses. Or even worse.
Their customer service is incredible. Incredibly bad! They never answer, they simply don't exist. The skrill probably didn't even hire people to work at customer service.
They can't solve one easy case and have been giving me a runaround for 2 weeks without fixing anything at all!
I want my account to be fixed and I'll leave you alone, that's all I need from you.
bitcoin deposit
Please, I sent some bitcoin from www.freebitco.in site at 13 9 2017 and the site confirm me by e-mail at 14 9 the operation is completed, then they deleted the pending transaction in my skrill account and I can not see any transaction or any detail about it, and no support answer me till now, by the way they disabled my account one day then they opened it again and also no transaction details, no balance, please help me and thanks for your care.
I am complaining about my account is blocked
The main reason is skrill debate some money from my account in euru I have received a sms from bank which is says pkr 382. I was go to google and exchange pkr to euru which is 3.02 at that time but it says wrong entering amount after trying for some 3 days and then my account is block. Today I check that amount it say 3.05 euru need help me out
Thanks
My id is #[protected]
skrill services
Skrill won't release my money for withdrawal, their response is my account is under security audit, it was only verified on 21st Aug 2017, by 23rdAug my account was placed under security audit and in the mean time I have got my deposit winning put into that account $500 Australian 380Us.
I have sent number of email asking for information and receive the same response.
They unfroze my account so I was able to withdraw my money
skrill upload money stuck
Okay so,
I uploaded money on Skrill through my payoneer account and the money got stuck
Skrill took money from my bank account but they never got to Skrill
It says they are Status : " Pending "
And it's stuck like that forever
This complaint has to be minimum of 350 characters so
asdasdasdsadasdasdasdadsadasdasdasdasdasdasdasdasdasdasdasdadasdasd
withdrawal from skrill account
Good Day
I have withdrawn money from my Skrill account (Login name: [protected]@gmail.com) via the verified Visa bank card option, but its been 2 weeks and the money is not reflecting on my card. I live outside the UK, in South Africa, and I'm experiencing problems when contacting the Skrill customer care number. I require feedback as to why the funds are not reflecting, and when they will appear as it was stated it would take up to 7 days for processing the transaction. Please assist urgently.
steal money
First of all, in 2012 I was forced to use this service by seller from Alibaba, that was unable to return my money to PayPal.
Second, I was able transfer back only $14, and then system stuck, and not allow me to do anything, and i were unable to find any way to contact anyone for help, I leave it alone till time I will be able to use it.
None of reminders has been received, otherwise I will respond with question how to transfer funds if system not allow.
Right now (July 2017) site looks different than in 2012 and I was able to find a way to send email, but my money already get stolen.
Stolen because, no way to contact, no reminders, no any help.
I was requested them to return my money and transfer them to PayPal.
My ID:[protected]
__________________________________________________________
Thank you for contacting the Skrill Help Team.
Regarding your inquiry, we would like to confirm that if an account is not in use for more than an year, an inactivity fee is charged.
We can confirm as well that reminder emails should have been received by you regarding this fee.
More information about our fees is available on our Webpage: https://www.skrill.com/en/fees/.
We hope this has helped. Should you need further assistance, please contact us.
Kind regards,
Bobo
Skrill Help Team
skrill fraud
My customer id : [protected], Ticket Response (#[protected]) it has been 6 days, and i have no update why skrill has blocked my account, and whenever i called support team, they simply says they dont have update and relevant team is working on it, and my account has blocked on 20th june, and skrill has withdrawn the amount of 47$ without my notice, how can you withdraw my hard earned money with my permission, do u think you can do whatever you want if you have controls...?
non delivery of funds
I deposited sgd4120 skrill account to make an impt transfer and I received a confirmation email that money is sent to payee. But payee did not receive the payment after 24 hours. I sent many emails and only received automated reply from system with no real person to pick up the matter to revert.
To my horror I realised this is not the first case and in the Facebook and the internet the complaints on Skrill are numerous!
Can I have the funds and charges reversed into my account? Since you are no able to honor the delivery to the payee!
holding my money!
Skrill asked for verification when i have 1, 500usd on my account.i send all my government id and they are always replying that it is not a government id!even my phillipine tax identification id they are still not recognizing it as a government id even the student driver license! Where i can file against this monster thief skrill!they always make a [censor] excuse!
My customer id : [protected], Ticket Response (#[protected]) it has been 6 days, and i have no update why skrill has blocked my account, and whenever i called support team, they simply says they dont have update and relevant team is working on it, and my account has blocked on 20th june, and skrill has withdrawn the amount of 47$ without my notice, how can you withdraw my hard earned money with my permission, do u think you can do whatever you want if you have controls...?
everything about skrill is [censor]
1. Worst layout website
2. Non user friendly layout
3. Bugs on website
4. No technical support
5. They call faqs as support
6. Document verifying team is totally blind
Sites like skrill should be closed.
If a person is submitting a document for verification, he would be doing the one which is clear and readable - then why there stupid team can not read it.
Why they have no support at all - no ticket system nothing.
skrill intentionally delays the verification process. Perhaps to roll your money for there profit as long as they can or maybe not give you your money ever.
1. It asks for Google authentication app but do not accept the valid key
2. Even if you submit a very clear readable scanned document they will say they can not read it - they are blind or #### that question remains.
3. this one is best they dont let u submit a document - if they notice that your document is very clear and they already lied about it earlier they create an error message saying "Your documents could not be submitted" every time u wish to resubmit a better scanned copy even it was not needed.
4. they have no customer support online and when u call them their agents simply reply they do not have the access to help you.
PLEASE DO NOT USE SKRILL AND MAKE IT STOP
credit card scam
[protected]@gmail.com
(ID: [protected]) on the 4th of april i made deposit of 30 dollars from my debit card and the fund was deducted from my card but never reflected on my skrill account..so i followedbit up with my bank and the confirmed that transcation was made to skrill so the bank can't give me a refund and till now my fund is no where to be found...please i need this issues resolved if your services are not working properly its better you guys fix it than putting your clients through these stress.*+[protected]
account deactivated without solid reason
I am a registered member with Skrill Limited (Skrill I.D: [protected]) since 2014. I have since, made several online transactions successfully. However, I uploaded funds onto my Skrill account on 14th March 2017 to make an important fund transfer. Since then, my account has been restricted and I am told by the Customer Care Service Team that my account is under Audit Review. I have sent several emails and I have contacted them by phone many times but unfortunately they fail to provide me with a satisfactory explanation as to why my transactions using Skrill are being restricted for so many days.
While searching the web about Skrill Ltd i found out that i am not the first one having this issue. some comments posted online forum Mentioning Skril is SCAM / Skrill Thief / Skrill Fraud/ anyone can confirm that online by clicking skrill customers complaints.
I regret i used skrill to do online transaction.its very iritating when they dont answer back the mail or provide an udate.
i wish this complaint may helpful.
Regard
R.D.H
hello
please kindly get to us so solutions be made for your problem.Many complains have been coming up and we trying to get our hands on such people
Thanks
email:fouteannie@gmail.com
payment not forwarded to my skrill account
My Client Number is [protected]. On the 3rd Feb 2017 I attempted to Deposit $330.00 into my Skrill Acct to populate my Tesler Trading acct. This money has not shown in my balance. Again, on the 8th March 2017 I deposited $459.74 into my Skrill acct once again this does not reflect in the balance of my Skrill Acct. The money was sent on both occasions through Westpac Bank in Australia. Acct Numbers and Bank Sub Branch numbers are on the two attached transaction records from my bank. The desirable out come for me would be to see the total amount of $789.74 added to my Skrill account so I can then populate my trading account as this unseemly delay is costing me potentially thousands per day.
skrill account
Id : [protected]
Diven Treebhoobun
Skrill account opened on 20th febuary 2017
Account credited by debit to my master card credit card, amount : usd140 plus 2.66 usd of charges.
1. Card verification is not possible. Error message sent to me.
2. Account verification is not possible . Error messages being thrown.
3. Skrill account has been debited by total amount of usd 142.66 without any authorisation from me. Debit dated 21st febuary 2017.
4. If the debit transaction is a reversal of entry, my credit card account should be credited immediately.
My email : [protected]@gmail.com
Urgent intervention required.
not received goods
Hi I've paid [protected]@gmail.com £150 on the 18th Feb for some tickets but I have not received yet I have contacted several times no reply what can I do going forward, is there any insurance policy with your company like PayPal as I'm covered with these could you please advise me what I can do as I'm now out of pocket
My email Jason.[protected]@ntlworld.com
skrill account
Skrill account was opened on 20th febuary 2017 and credited by 140 usd by debit to my credit card.
1. Master card credit card could not be verified.
2. Account verification could not be completed . Error messages are being thrown.
3. A total amount of usd 142.66 has been debited to my card account and has never been made available to me. That total amount has been debited to my skrill account . No corresponding entry exists on my card account. Where are the funds?
scam took away my money
I placed a request to withdraw my money in May.
http://prntscr.com/d442bm
Skrill lost my money. Bank has already said that they did not receive it
http://prntscr.com/d2wp9l
http://prntscr.com/d2wp36
Skrill says that they will refund my money when they receive it from bank. Disgusting it has not been able to track my money in 6months and now giving wrong reasons to my mails. Even though they did not send to bank (bank clearly stated so) they say that they will return the money when bank sends them.
Skrill has taken away my money.
My id is neha.[protected]@gmail.com
missing payout
On July 25th 2016, I wanted to send my money on my Skrill account to my bank account. But somehow, Skrill did not send the money. they say they did the payout but they can not sen me detailed info about it. Still I did not get my money and it's on 17th day today. I send them a complaint file but they close the file without any calls or mails. They get my money and don't send it back.
closed account
On day 25th july I deposited 900€ on this bookmaker using skrill, I managed to do some bets and withdrew later on the same day.
Later on this day I received an email from bet365 stating my withdrawal was rejected by skrill, So I went to check out what was wrong and found I couldnt login into my skrill account.
I submitted a ticket and what I got was an email stating my account has been closed and no further explanations, and to withdraw my money from bet365 I would have to contact them to change my withdraw method. However this is not possible according to bet365 terms and conditions, so IM stuck and being stolen by this 2 companies which promote each other to scam their members.
They should allow me to withdraw my money to my skrill account and then withdraw the balance to my credit card or bank account.
I just want my money, because this is not fair, they let me deposit a big amount on the same day and later on dont let me withdraw, which seems like a thief plan from both companies to steal money.
Skrill Reviews 0
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About Skrill
Skrill offers a wide range of services, including the ability to send and receive money, make online purchases, and even withdraw cash from ATMs. It is accepted by thousands of merchants worldwide, making it a convenient option for those who frequently shop online.
One of the key benefits of using Skrill is its security features. The platform uses advanced encryption technology to protect users' personal and financial information, ensuring that transactions are safe and secure. Additionally, Skrill offers two-factor authentication, which adds an extra layer of security to user accounts.
Another advantage of using Skrill is its ease of use. The platform is user-friendly and intuitive, making it easy for even those who are not tech-savvy to navigate. Users can easily add funds to their Skrill account using a variety of payment methods, including credit cards, bank transfers, and even Bitcoin.
Skrill also offers competitive fees, with low transaction fees and no hidden charges. This makes it an affordable option for those who frequently make online transactions.
Overall, Skrill is a reliable and convenient payment method for online transactions. Its security features, ease of use, and competitive fees make it a popular choice for individuals and businesses alike.
Here is a guide on how to file a complaint against Skrill on ComplaintsBoard.com:
1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Skrill in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Skrill. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching Supporting Documents:
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6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
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Ensure you follow these steps carefully to effectively file a complaint against Skrill on ComplaintsBoard.com.
Overview of Skrill complaint handling
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Skrill Contacts
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Skrill emailshelp@skrill.com100%Confidence score: 100%Supporthr@skrill.com92%Confidence score: 92%hr
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Skrill address5335 Gate Parkway Fourth Floor, Jacksonville, Florida, 32256, United States
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Skrill social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 22, 2025 - View all Skrill contacts
Most discussed complaints
I cant access my account I can't help, from humans at skrill, 4 days of ai is not helpfulRecent comments about Skrill company
I cant access my account I can't help, from humans at skrill, 4 days of ai is not helpful
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