Skrill review: Skrill account restricted for over a month – no response to emails or support requests

I am filing this complaint against Skrill due to an ongoing issue that has been unresolved for over a month. My Skrill account has been restricted from all transactions, and despite multiple attempts to reach out to their support team via email and messages, I have not received a single response.

The restriction notice on my account stated that instructions for resolving the issue were sent to my registered email. However, the only email I received from Skrill mentioned that a recent transaction with my Skrill Prepaid Mastercard® was declined due to reaching the daily transaction or ATM withdrawal limit. It did not contain any specific steps or instructions to lift the restriction.

Here is the message I received:
“Your account has been restricted for all transactions. Instructions on removing the restrictions set on your account have been sent to your registered email address.”

To clarify:
I have not received any instructions on how to resolve this restriction.
I have emailed Skrill support multiple times and have yet to get a single reply.
My account is still restricted and I am unable to access my own funds.
I am requesting that Skrill provide clear, immediate guidance on what needs to be done to resolve this issue and restore access to my account. If verification or documentation is needed, I am ready to provide it.
Account Details (as required for verification):
Full Name: Hamza Issa
Registered Email: [protected]@gmail.com
Customer ID: [protected]
This experience has been extremely frustrating, and I urge Skrill to take this matter seriously and provide a resolution promptly.