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Skechers USA Customer Service

17
Complaints247
Pending37
Resolved41

Skechers USA, Inc.

225 S Sepulveda Blvd
Manhattan Beach
California
United States - 90266

Customer Support Phone Numbers

Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Plus

Skechers USA Complaints & Reviews

Skechers USA / women’s squad sr black

Re
Aug 30, 2018

They are not slip resistant in the least. I slip and almost fall constantly. I have fallen straight on my backside, but the final straw was falling straight on my knee, because I couldn't get traction. I have worn Skechers work shoes for the last 10 years and I have always been happy with...

Skechers USA / 2 pairs of tennis shoes

Li
Aug 29, 2018

I bought 2 pairs of tennis shoes for my children for school. We bought them at the Tanger Outlet in Hershey Pa. They were super excited especially my special needs child because his shoes lit up. Well so disappointed in these shoes they only wore them twice, put them on for the first day...

Skechers USA / asana yoga mat white flip flops

Sb
Aug 29, 2018

The rhinestones on the left inside flip flop are all falling off. This is the only place they are coming off. These are my favorite and are very comfortable but now they look horrible and don't like to wear them any more. Is there anyway to fix this? Would like to purchase black ones but...

Skechers USA / women's skechers work briscoe steel toe briscoe sr black/gray/pink

Mi
Aug 27, 2018

I bought these shoes on 8/20/2018. I have always bought skechers sneakers and was hoping for the same comfort since they had the memory foam in them. These are the absolute most uncomfortable steel toe shoe I have ever worn. I just started a new job and needed them. I tried them on, they...

Skechers USA / walking shoes design flaw

Ja
Aug 26, 2018

I purchased a pair of Skechers in March of 2017. It was very comfortable at first. I wore it to walk on treadmills, etc. mainly for exercising. About April of this year, I noticed that the back of my left foot had a cut. I put a band-aid over it and did not pay too much attention. Not...

[Resolved] Skechers USA / childrens sneakers

Cl
Aug 24, 2018

On 8/14/18 I purchased 4 pairs of sneakers in the amount of $280. I went to the Willowbrook, Wayne, NJ store today 8/24 and wanted to purchase 4 more pairs of sneakers. The BOGO promotion was still available at this store. The sizes were a 13 and an 8 kids. No matter which sneaker I wanted...

[Resolved] Skechers USA / skechers men's work cottonwood goddard slip on, black - 10 d (m) us

Ro
Aug 24, 2018

Hi, I purchased a pair of Skechers Men's Work Cottonwood Goddard Slip On, Black - 10 D(M) US in May & the front has completely worn away. I wear black slip ons from various companies for years & never had any issues like this in only a few months. I doubt this is supposed to happen but I...

[Resolved] Skechers USA / Skechers air cooler memory foam shoes

Ta
Aug 23, 2018

Bought these shoes a few weeks ago. Worst decision ever! I work for home depot and I'm constantly on my feet, these shoes has been no help . They're very hard and uncomfortable, feels like im wearing concrete blocks for shoes!Absolutely will not be spending my hard earned money on skecher...

[Resolved] Skechers Shoe Outlet / manager

Sh
Aug 22, 2018

My son saw a homeless man asking for shoes and drove to your store to buy him some. The cashier also wanted to show good-will and asked for his employee discount to be applied to the $50 total. The manager refused. I buy all of my shoes at this store and they aren't cheap. I don't give a...

[Resolved] Skechers USA / energy lights

Ma
Aug 18, 2018

Hi we just bought energy lights skechers for our youngest daughter size 11 to be exact from famous footwear outlet from Fremont Indiana 6245 n old 27. There were multiple colors but only one size 11 in royal blue which was perfect but one shoe didn't light up we just assuned kids had...

[Resolved] Skechers USA / relaxedfit memory foam shoes

Jb
Aug 12, 2018

I have been trying for a few months now to obtain a replacement pair of shoes from Skechers! After wearing my RelaxedFit shoes two or three times within the first thirty days of ownership, the cloth across the top of the shoes became quite wrinkled! I currently own three other pair of...

[Resolved] Skechers USA / skechers shoes women

Me
Aug 11, 2018

I purchased shoes from sketchers showroom Phoenix mall Pune in the month of month of June ending.I am from Jammu.In the month of July I returned back to jammu.After ten or fifteen days of wearing my shoes torn out from inside it started hurting my feet.Now tell me how can I get it...

[Resolved] Skechers USA / boys’ s lights: energy lights

Da
Aug 08, 2018

Bought these in April 2018 for my 8yo.. he wore them a handful of times because they hurt his pinky toes.. they worked fine with no issues for the few times he wore them. Put them back on again in June only to find the lights longer worked properly.. the lights lite up in various color...

Skechers USA / skechers for work women's kincaid callao work shoe, black, 6 m us sku 76597

Lh
Aug 04, 2018

I have only been wearing these a few months to work, not everyday, and the rubber fingers on the sole are falling off making the shoe uneven and when walking. It is like the rubber layer is crumbling away. I hope you can see in the pictures that these shoes have not been worn very much...

[Resolved] Skechers USA / sneakers

Ja
Jul 26, 2018

I purchased the slip on sneakers from Skechers.com 5 months ago... Already the inside of the shoe where my foot goes is literally wearing out... There are two huge holes and the front of my feet are litterally rubbing the sole of my shoe. I'm not. A happy customer as these sneakers where...

Skechers USA / skechers steel toe work shoe

Ch
Jul 23, 2018

I have always had good service out of my skechers work shoes til now. This last pair i bought they have changed the design and i just be honest I am very disappointed. The threads at the time of the left show have come loose after only about two weeks of wear. Now I am at four weeks and...

[Resolved] Skechers USA / skechers women's meditation rose gold/extra hole in shoe

Du
Jul 19, 2018

I purchased these flip flop shoes at famous footwear online 07/14/18 and when i got the in the mail i opened the package to find a nice pair (cute) flip flops and when i pulled out the right shoe there is 2 wholes where the thong part of the shoe is(where your big toe and 2nd toe go.I...

[Resolved] Skechers USA / skechers algeria shoes paid more than 40% from initial price

Ab
Jul 15, 2018

Dear Sir. Before starting my complaint I inform you that I did not find contact link or phone to submit my complaint about a scam from my point of view in one of your shop located in Algeria (Address: Avenue Mohamed Boudiaf. Blida Zip Code 09000 Algeria). (excuse me for the word scam as I...

[Resolved] Skechers USA / defective elite sketchers

Ja
Jul 15, 2018

I purchased a pair of Elite Sketchers in a womens size 8.5 black in color from a Sketchers store approximately 100 miles from where i live while i was traveling. They have only been worn about 9 times. Recently while i was wearing them and walking in my home, practically the whole length...

[Resolved] Skechers USA / product quality

Ta
Jul 13, 2018

I ordered a pair of Skechers Women's Reggae Jamrock Toe Ring Sandal from amazon on June 4, 2018. They were delivered on June 6, 2018. I wore them for 3 weeks off and on, and one of the straps broke on the left sandal. I'm very disappointed in the quality of these sandals and would like a...

[Resolved] Skechers USA / sketchers (my kinetic wedges sneakers)

Sm
Jul 13, 2018

Yes, I love Skechers and never had a problem. This is the first incident that I had where I bought Skechers shoes and they started coming apart these maybe an old pair but still were new due to the fact i just decided to wear them! Smh...It just started coming apart here is a picture. It...

[Resolved] Skechers USA / sketchers tennis shoes

Ch
Jul 12, 2018

I wear sketchers because they come in 12 4e, and they use to wear well. The past two years they have become a problem. They fall apart quickly after you get them wet. Through sweat, through a rain storm and surly don't wash them. The ones I have on now just like the last three pairs. Are...

Skechers USA / skechers flip flops (memory foam and relaxed fit)

Fr
Jul 12, 2018

I love my Skechers flip flops. I have 3 pairs, 2 memory foam and one relaxed fit, however, they have all started falling apart. I live on a boat and am disabled so I do not walk much. The memory foam ones tops are coming loose fron the sole causing the toe strap to come loose. The relaxed...

Skechers USA / skechers outlet - overland park, ks

Gu
Jul 09, 2018

I'm a repeat customer and have always bought my shoes at Sketchers. I visited your store this Saturday and purchased 4 pairs of shoes 2 at full price and 2 at half off, as per your promotion. I came back today, Monday 7/9, to buy a fifth pair of shoes, only to see one pair I bought...

Skechers USA / You Walk -- 26-1 SN14950

Vi
Jul 07, 2018

I have purchased alot of go walk shoes while snowbirding in Florida but this last pair has me very disappointed. The shoe is appealing to the eye but when you go to put it on, the soft part of the back separated from the leather strap. I've tried a shoehorn but still doesn't work. The soft...

Skechers / style number :64809 code:blk

He
Jul 06, 2018

I purchased a pair of shoes in a sale in June 2017 and after 3 months of semi regular use, the inner sides ruptured!!! Its such a waste of money to pay about 100$ for a pair of shoes that doesnt last 3 months in a good condition. I contacted sketchers in America and they asked me to contact...

[Resolved] Skechers USA / skechers women's glitzy gal pink shoes

Na
Jul 01, 2018

Hi. I recently approximately less than 2 months ago purchased sketchers womens glitzy gal pink shoes at a sketchers shoe store in universal studios city walk in California. I wore the shoes only occasionally and noted quickly after about one month the glitter pad coming off one shoe and...

Skechers USA / 76550ew black

De
Jun 30, 2018

I've had these shoes for exactly one year and they fell apart. I work in a restaurant and I need good shoes so I spent extra money to buy these. The side completely "blew" out after one year of use. I will never buy these again. For $59.99 that I spent they should have lasted a lot longer...

[Resolved] Skechers USA / I am complaining about your shoe products.

Di
Jun 29, 2018

I am distraught to say that I will no longer be buying shoes from this company ever again. I have always bought shoes from you guys and so have many of my family members. I recently bought some work shoes from you guys which said they were slip resistant. I then took them to work and...

Skechers.com / this complaint is about a defective pair of skechers shoes that I purchased at leesburg, va 20176 on 13th may 2018.

Km
Jun 26, 2018

1. Description of Product : Studio Comfort - Prem Black Size 6 2. Purchase value : USD37.79 3. Place of of Purchase: Skechers USA, Fort Evans Road, Leesburg, Va 20176 4. Date of purchase: 13th May 2018 (E-Code : ATWN1KTCGEOOSQ) - print not clear 5. Purpose : as a gift for my daughter who i...

Skechers USA / walking shoes and doing all of this just tell them how dissatisfied I am

Wa
Jun 19, 2018

I paid $70 for my skechers and when I walk they make so much noise people turn and look. I dont have any of the information you ask for but I bought them at the BON_TON at the start of summer. I know writing this will do me no good but I wont buy your shoes any more. Linda Albright I am78...

[Resolved] Skechers USA / skechers s-lights

Ro
Jun 14, 2018

I am writing in with a complaint about a pair sneakers I purchased for my 3 years old daughter. She wears a size10 1/2 I got them home the ties on them are made so tight that I had to bring them back for a bigger size. Her feet couldn't fit in them. After all the annoyance of these lighted...

Skechers USA / customer service

Sy
Jun 12, 2018

In my mind cannot understand why an employee would get talked on the sales floor. This young thin Hispanic girl was basically getting scolded on the sales floor by a short Caucasian lady with short blond hair. I was trying to get work shoes that day but opted to go elsewhere after that...

Skechers USA / my two pair of skechers which are not even a year old!!!

My
Jun 05, 2018

To whom it may concern, Hello, I am writing in reference to two pair of sneakers that I have from Skechers. Both pair have torn in the back where the heel area is at the back of the foot and have cost me to get serious blisters. I purchased both these pairs of speakers with in a year and a...

Skechers USA / skechers shoe

Ka
Jun 05, 2018

Skechers usa, inc. Customer service 228 manhattan beach blvd. Manhattan beach, ca 90266 Usa Greeting, I am sending this e-mail on behave to complain about the products and inhuman treatment of one of your sketchers store. even though in the past I would not wear but skechers shoes, I am...

Skechers USA / the representatives at store 670 service sucks.

Jun 04, 2018

I shop there often and they are very unfriendly and not helpful at all. Example, my husband and I are standing in line and the sales girl adked us if the customer in wrong place to stand in wad before us. Then another sales rep wanted me to puy my information on a tablet and not use the register? What's up with customer service? Did it go out the window?

[Resolved] Skechers USA / something wrong with the left sandal.

Ca
Jun 01, 2018

Attn: Customer Service, I need to have the left sandal replaced, I just purchased these and have been trying to get used to them, I bought them for a getaway in Nashville next week and the left sandal keeps twisting and making my heel fall off of the edge. I have attached a pdf of my...

Skechers USA / gowalk max

Jo
Jun 01, 2018

I am a huge fan of your shoes. A young customer service "kid" at Academy Sports (Sherwood AR) had me try them years ago (the first GoWalks) and I bought two pairs that day. I then endorsed them to everyone. I've never had a complaint. Until now. I went to get another pair of GoWalk4, because my...

[Resolved] Skechers USA / grey shoes, sn54056, color code ccbk

Ri
May 26, 2018

Size 8.5. I really love these shoes but they started falling apart within a month of owning them. One of the black "pillars" came out of one shoe making them feel awkward to walk on. On that same shoe the stitching at the top of the tow started unraveling a couple of days earlier. I paid...

[Resolved] Skechers USA / kids energy lights

May 25, 2018

To whom it may concern, I just purchased 4 pairs of the energy lights from Famous Footwear. 3 for my boys and 1 for my daughter. We just had them delivered at 12:58 pm and not even an hour later my son's shoes is dead. I have it on the charger hoping that it will come back on but I'm not...