Skechers USA reviews and complaints 1
View all 344 complaintsSkechers USA - Order missing 125215 size 7.5 grey lavender
My order
Style #: 125215 GYLV Color: GRAY / LAVENDER,Size: 7.5 Medium,Status: Shipped 1/8/24. Order # SKEC-US701566189. I called customer service on 1/20/24 and was told that my order will be there any day according to their records. When I communicate with UPS, I am told that first the package was missing and now it is damaged and will be inspected. No confirmation of any delivery dates from either company. The trustpilot complaints show similar issues with the same lack of customer service that Sketchers customer service provides advising the same "non answer" that the delivery will be there anyday. This is not consistent with UPS records. I want a refund it is now 1/21/24.
Claimed loss: cost fo the product that was never delivered.
Desired outcome: Refund. The shipper can file a claim for the refund from UPS.
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