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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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S
4:42 am EDT

Sixt extra charge after 20 days of returning the car and clearing all dues, with no incidents

Hello,

This is about a car that we had rented from Sixt Car at Lisbon airport on the 26th of September. The contract number is [protected]

The booking was made by us through car rentals and the reference no of the same is [protected].

We had dropped the car back at Faro airport as as required before the stipulated time on the 28th of September at 10.30 am and with no incident or damage at all. The car was checked and since everything was pre paid, we were asked to leave and assured that the deposit would be released. The same was also done. We returned back to our country on the 3rd of October and on 21st October there was a charge of 32.85 Euros done on out card by Sixt Car. There was nothing due and we are just shocked by this fraudulent transcation!

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C
12:28 am EDT

Sixt fine not notified and no solution

We rented 3 x s car with sixt Den hague centrum in 2018.
Either or name Becx / or Bradbury.

This year my husband was held in airport schiphol for an outstanding traffic fine according to Sixt. 81 euro.
1 ) we have no note from sixt ever received
2 ) you v my creditcard - you always rake it so why not now
3 ) system in schiphol was down i could not pay
4 ) email send no reply

Please solve this ! This is your lack of proffesionalism. Communicate with me please!

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2:32 am EDT
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Sixt car rental service

My father and I rented a car from Sixt (Amsterdam central) for 48 hours between the 25th and 27th of September, 2019. We refilled the car and delivered it to the designated parking lot. Upon return of the car, we checked with the employee at the parking if everything was okay with the car. He checked it and stated that it was all good and had been returned in the same condition as that we borrowed it in. After this, we also visited the Sixt office and asked them if everything was good and when our deposit would be refunded. They too, stated that everything was okay and that we would receive our refund within 3-5 working days. However, after ONE WEEK post return of the car we received an email stating that they have noticed a scratch on the car which they are accusing us for. Honestly, what sense does it make to raise a claim after a week of return of the car. The scratch could've been caused by someone else and we do not take responsibility for it. This behavior on behalf of Sixt is highly unprofessional and we will never rent a car from them again. And we hope our security deposit will be refunded as swiftly as possible as they have no right to hold it back from us when we are not in the wrong.

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10:24 am EDT
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Sixt unethical behavior, disrespect, racism, fraud on damage claim, lies

Me and my husband travel a lot all over the world and we ususally rent a car from Budget or Hert really known companies and normally we go more for brand companies but this time I said lets try a different rental. OMG was I wrong! First of all when I got to Poland and entered the office the sales rep was texting and laughing with the person in the back later on we found out it was a manager. They informed me they don't have the car I purchased. It was really disappointing and said they can give us a better car with more money. Really? if I wanted luxury car I would get it. so we got stuck with worse car for the same money. We go down to the garage and see our car with scratches so I asked for a paper trail that those scratches are here I was informed they cant provide me with anything and if I want I can walk or go to different company. The sales rep broke off basked attached and claimed that my husband did it, my husband was not even standing next to him. it was so horrible.
Upon returning the car we were relieved and said we are never dealing with this so called company. Cheap and horrible. but upon returning home we received an email that we will be billed for scratches on the bumper. Really?

DONT DEAL WITH THIS COMPANY! I SHOULD HAVE READ ALL REVIEWES BEFORE DEALING WITH THEM..

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5:55 pm EDT
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Sixt excess fuel charges...

Booking Ref No. [protected]

To Whom It May Concern,
Car hire in Miami Florida from Sixt at Miami Airport, date 3-16 September 2019. Paid bill for hire on credit card plus paid for in full for additional services recommended by agent i.e Car Insurance and Roadside Recovery.
Shortly after leaving pickup centre around 2 am in the morning the tyre pressure senor indicator light came on. Later that day after resting from our flight I drove to a petrol station and the pressure in the passenger side front tyre was topped up. The light came off and everything seemed okay, but overtime the light kept coming on and off. We were not to concerned as the tyre did not go down but due to the indicator I stopped off several times to top up the air in the tyre when it came on. Initially I thought there was a fault with the sensor as mentioned before the tyre did not go down, but I then decided to contact Sixt when it signalled once again soon after I had air put in on my way home Sunday 8th Sept. I parked up a couple of streets away from my destination to explain the ongoing issue to your agent and the fact that I had planned a 3 hour drive to Orlando to visit the parks, (this was the main reason I hired the car to take my son to the parks there for his birthday surprise gift) the following morning and was worried about the journey as I would have to drive over the highways and interstates, and could not quite understand why the sensor was coming on and off on the car. I also took the opportunity to mention that I was dissatisfied with the service from collection, the vehicle appeared not to be clean, interior and exterior which I had never experienced before with regards to the numerous occasions I have hired cars previously. It also took the agent 3 attempts to allocate us a suitable vehicle albeit I booked days in advance prior our arrival therefore it should have been ready. I would have complained there and then, but my family and I endured long flight delays due to the hurricane and we just wanted to rest.
The agent mentioned that he there might be a spare tyre in the boot of our vehicle but then advised that he would make arrangements for me to 'exchange' the car at the nearest Sixt Centre which was around 25 minutes away from where we were staying, even though I had aired my concerns about driving on a possible faulty tyre and also informed him I had Car Insurance and Roadside Recovery Cover which he should have been aware of as soon as he typed in my reference number and the fact that I was a visitor to the Country.
Despite my reservations I followed his instructions and made my way the following morning to the centre. When I finally arrived at the centre the car was inspected and I was told there was a screw embedded in the tyre and that was the root of the problem and also that it could have caused the tyre to blow out at high speeds. I went on in great horror and disbelief to 'exchange' the faulty vehicle and after a short break to compose myself, set off to Orlando with my family.
At the end of my hire agreement 16th Sept, the replacement car was 'returned' with a tank full of fuel as contracted.
A week after my return from our holiday, I started to go through my bank statements particularly paying attention to my expenditure in Florida, and was shocked to see that your company had charged me an excessive bill for fuel amounting to 108.89 dollars. This charge could only have come about due to the exchange arranged by your agent because of the unsafe faulty tyre. It is utterly unacceptable. I was not a anytime during my two conversations with your advisor's one 8th and the other 9th, as no one seemed to be answering the Sixt Centre phone where the replacement was arranged during several attempts to let them know we were on the way, again instructed by your first advisor, was I instructed or advised to fill the tank before the exchange.
As mentioned prior, my family and I were due to drive to Orlando that day so my instinct was to drive straight to the centre before the pressure reduced again during the 25 minute commute as per instructed. Therefore to learn that I have been charged for the above incident even though I paid in full for Roadside Recovery Cover and it was never suggested by either one of your advisor's to send out a recovery agent to inspect the car, replace the tyre or to recover the vehicle and deliver a replacement as a safety precaution was outrageous and very disconcerting.
I have spoken with family members and friends who have all said I am well within my rights to submit a letter of complaint under the given circumstances. I am therefore requesting a full refund for the fuel bill totalling 108.89 dollars and an detailed explanation to why a service I had paid for, Roadside Recovery, was not used or offered as an alternative.
This incident has not only tainted my family's holiday experience but mine also plus it has tarnished my faith in Sixt as a trustworthy car hire company as your service was highly recommended to me.
Your immediate attention and response to my complaint and issues via my phone or email address would be much appreciated.

Yours faithfully,
Miss Domanique Scarlett
[protected]@hotmail.com
mobile: [protected]

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7:39 pm EDT
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Sixt car rental

I rented a car for my trip in Portugal. Reservation number [protected] and paid in full $633.86. When I arrived to pick it up I was told that I couldn't take the car unless I bought the insurance for the vehicle which I was told was about $220. I was told that the insurance is mandatory. I also purchase the gas for about $70. I expected to be billed approximately $300 more. I turned in the vehicle and was told I did not need a receipt or car inspection and that everything was taken care of. When I returned back to the US there was a charge for $979.83 on my credit card! I cannot understand how my rental coat went to $1613.69 this is unreal. I am a senior on a fixed income and have been taken advantage of. I sent a request to the general customer service who explained that they requested as refund in the amount of the insurance as well as for the upgrade (I never requested an upgrade for my car so I am unclear as to why I was charged with it) I will never rent from you again and will be reporting these inflated cost to the BBB and posting a review. A rental for 17 days should not cost this when I paid in full. I am requesting a refund for the rental insurance as well as the upgrade in total of $617.80 (this is in Euros and should be converted to US dollars.)

Your agent took advantage of an elderly client who was traveling over 12 hours and just made false statements to up-sell me. Then today I was charged another $16!'

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4:34 pm EDT
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Sixt deceitful behaviour from staff and hidden charges

To whom it may concern,

I would like to make a formal complaint to Sixt on behalf of both my partner and I. This complaint is in regards to our experience at your car hire desk in Dubrovnik Airport, Croatia. On Monday September 9th (when picking the car up) the member of staff that served us with our vehicle consistently tried to push many (optional) products on us. She stated that she didn't "think it was right" that I would prefer to opt out of your car insurance. I am currently insured worldwide for 30 extra days with my current insurance provider, which happens to be the same provider you offer car insurance with. Furthermore, after several uncomfortable minutes, she highlighted that I could come back with the least amount of fuel possible on my return as it was "included" in your rental price. It turned out that she had added this 'pre-pay fuel' clause to my contract without me knowing that it was at an extra cost. She had presented the 'pre-paid fuel' to us as being all inclusive of the car rental fee I had paid online at the time of booking. This staff member was very deceitful and although I should have re-read the contract prior to adding my signature, I felt pressured into signing quickly, as there was a queue of customers behind me. My partner was asked to leave the area and stand outside while this happened. Furthermore, when returning the vehicle today (13th September) the staff member proceeded to argue with me in a rude manner about the cost of the total package when I questioned it, shouting my name repeatedly. My partner left her phone in the car and she rudely told her to walk across the parking lot to find the car, only for the car to have been driven elsewhere to be cleaned. She then had to go to a different desk on the other side of the street to find someone who would even listen to her. I was again asked to leave the booth in a rude manner after eventually being forced to pay for the service. 

I trusted the initial staff member on Monday, and in consequence, your company to provide a clear and efficient service, but instead I now feel frustrated with my rental experience. I have been renting a lot of cars over the last few years and I had never come across such a poor and stressful service. I understand that this member of staff's English was poor and unclear on top of her deceit but I do not feel that I should suffer the consequences as a customer. This is a formal complaint and not intended as solely feedback, so I would like to hear back from Sixt in regard to this. I hope this can be resolved and that you can ensure that this deceitful manner does not continue within your company.

Regards,
Felix Berger.

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8:26 pm EDT

Sixt overcharging, refusal to rectify

Details of dispute as follows:

1. Car Hire booked with Sixt Paris through Wotif.com

2. Car picked up from Sixt, 10 Rue De La Paix, Paris, 75002 on 21/08/2019, at 9am, returned damage free next day at 8am. My Bendigo Bank Mastercard details were taken and a hold of, I believe (the amount was never confirmed), €250 put on my credit card. Upon returning the car, it was inspected and the Sixt Rep agreed it was in perfect condition, emailing me the condition report confirming this a short time later.

3. Car returned with a 3/4 empty tank of fuel. Normally car would be returned full, but we were unable to locate a fuel station after driving around for 90 minutes in Paris. Car Rental rep advised this was becsuse all fuel stops in Paris are on the outskirts. So we agreed that we would be charged for the fuel at their higher than retail rate (approx 50% higher). So with about 50 litres of fuel at the higher rate of about €2 per litre, this charge should have been around €100. So this total would be around €350, which I believe would equate to the AUS$550 charged to my card.

In other words, they have processed both the holding deposit and the fuel cost. The fuel cost I have no issue with.

After numerous emails, Sixt say they released the holding deposit after 4 days, and that it is actually my bank that isn't releasing it. I also filled out an online enquiry form to Sixt customer service which I never received a reply to.

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4:04 pm EDT
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Sixt they cheat credit card

Me and my brother rented a car for a day for 277 euro and we received a bill with extra 300 euro in frankfurt airport. When we ask about 300 euro a guy said this is just for deposit.Now it is about one month sixt rent havent given me my 300 euro, when I asked you said we couldnt pay your money because you drive up 500 km. This is embezzlement, why sixt rent car said this 300 extra euro is just for deposit and we will give back. However after driving thety said your money is our company! why you didnt explain when you drive up 500 km we will not give your deposit... I don't offer anyone to rent with your company because you steal customer's money and you make deep psychological effect on your customers. I will complain hundred thousands people on media that how you steal customers money...Now they still disseise 27 dollars without any information. I worry about withdrawing money from my credit card everyday.I will talk with my bank and complain...I never saw such thing in companies.They cheat customers...

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J
4:45 pm EDT

Sixt Uninformed and forced insurance charge in car rental

Reservation number: [protected]

We rented a Mercedes MLA (or same level) on Sixt online reservation system from August 10 to August 16, and we didn't purchase any additional packages in the reservation. However, two days before I received an invoice that arbitrarily adds another fee into the bill for 6 days' supplemental liability insurance fee and claims that they will charge the money from my credit card automatically (how ridiculous that is!). I feel being immorally cheated by the Sixt service and I hereby ask for a justified explanation for this uninformed charge. I have the reservation confirmation email and clearly the money on it does not include any insurance package.

I think the possible mistake happens when we arrived at the front-desk of Sixt at Seattle-Tacoma airport in the afternoon of August 10. When we made a final confirmation of our reservation, we asked about whether we can use our own car insurance instead of having to purchase additional protect packages from Sixt, and the front-desk staff said no and that we had to use their insurance (her behavior let us think that the insurance has been included in the reservation money and she didn't tell us that she needed to charge more money for the insurance). Later we confirmed with her that there does not exist any additional charges except for the amount of money indicated in the reservation, and only charged us $500 for deposit.

As a first-time customer of Sixt, I feel deceived by both the website service (its fake low rental price) and in-person service. Hopefully with a professional problem-management regarding with my situation, I can get the refund for the $108.48 insurance fee. I will continue to choose Sixt in the future if it's properly resolved because the company indeed provided me with a high-quality rental car.

* Expected charges in reservation: $510.57
* Uninformed charge of supplemental liability insurance plux tax: $108.48
* Total charges: $619.05 USD

Sincerely,

Jianmin Dong

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1:00 pm EDT

Sixt Charge for vehicle upgrade

Booking ref. [protected] : I prebooked and had confirmation to rent a VW Touran from Munich airport between 3rd and 10th August 2019. On arrival at your check in desk I was told that the car I had pre booked was not available which was very surprising as my booking was confirmed. I was offered an alternative vehicle in the next category above, a Ford S Max, which I agreed to take on the basis that I would not be charged any extra for the change. The gentlemen serving us Confirmed that we would not be charged any extra for the upgrade so I signed for the car.

Some days later I received a break down of the bill for the car hire and I found that I had been charged an extra 84, 67 Euro for the upgrade I was told would be free of charge. I find this to be dishonest and deceitful in the extreme that I am told one thing and then you do the opposite. I therefore request that I am reimbursed for this difference without delay. If I don't get a positive response within 14 days I will take legal advise.

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6:48 am EDT

Sixt double charge same period of time

I had a reservation last August 5 at a downtown store in Miami but unfortunately we cant conclude this reservation and the attendant from this store canceled this resevation without charge, next day I did the same reservation at South Beach store, but SIXT charged me twice and unfortunately I am trying to get in contact with them to clean up this misundersatnd without response from them ... is possible someone from SIXT get in contact to solve it ?
Thank you in advance.
Alexandre

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11:45 am EDT
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Sixt rental car

I rented a car at the airport in Paris. While in a parking garage it became stuck in the forward gear even when the shifter was in the reverse position. Three different people to include someone from France tried to put the vehicle in reverse. We had to shut off the vehicle and turn off all sensors. After starting it, the vehicle went in reverse. The incident caused a small scuff on the front bumper. I told Sixt about the unsafe condition and they said they would investigate. They sent me a bill for 546 Euro's for the small scratch and did nothing to ensure the unsafe condition was fixed. We have multiple emails back and forth and they just ignored the issue. Also on during my rental the AdBlu light came on saying it was out. The customer service promised to provide a discount for my trouble. It took multiple emails to get them to refund the money and then they charged a late fee in the same amount. It further showed they don't maintain their vehicles well. Sixt has terrible customer service and do not seem worried about safety.

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6:15 pm EDT

Sixt rental car

I had a scheduled rental car pick up time for 4:30 pm Today at Atlanta Air port. It is now 6:10 pm and I am being told I still have to wait. I don't understand how one can have a reservation time and go so far beyond it without still getting their car. I was just told that it was because of the high volume of rentals today but if it is high, why accept more, I should not have to wait if you were allowing others who didn't have reservations to get cars before a customer with a valid reservation. I can honestly say this is the worst experience I have ever had with a rental car company and I will not be returning to SIXT. I have been here almost 1 1/2 hours and can see five other rental car companies that process their customers extremely faster, and are not maintaining a line for the whole time I have been here.

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1:54 pm EDT

Sixt overcharged

Hello I took a car Mercedes E200 from Manchester Airport on 17th Aug and returned the car at heathrow on 24th Aug

As agreed they charged my card £ 911 on 18th july I came back home today I found out today from statement they have further deducted £ 950 more on dated 31st July.
What should I do
Pl respond it immediately cz its unethical
Regards
Irfan Wahid

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9:07 am EDT

Sixt service clientèle

Dear Sirs,

From 7th to 14th of July, I hired my first car with your company. A choice I truly regret today.

I am in contact with Sixt's office in Rijeka (Croatia) since I came back home and they want me now to contact you and explain everything all over again.

The problem is that they want me to pay « damages » I did't do. Worse, they accuse me of theft since 2 recoil sensors are missing on the car and they want me to pay for that.

The thing is, when I left the car in the open-air and unsecured parking in Rijeka at 6AM on 14th of July, no one of SIXT's worker were there to check if anything was missing. No guard to watch the cars neither. (Their office only opens at 8AM).

I won't pay damages I am not responsible for.
I will contest and make you really bad publicity on social networks and around me if you do not remove this amount off my credit card.

Thank you for your understanding.

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9:12 am EDT

Sixt car rental

Sixt HQ Customer Service Worldwide
Subject: Sixt rent-a-car Croatia RES 9875672596 RA 9406656943 & HR567070550
Dear Sir,
I am writing to your board to complain about Sixt Car Rent - Croatia Branch's unfair treatment of my case. If the email is not correct, please forward this email to Sixt HQ Complain Center- Customer Service Worldwide. Thank You.
The detail is as follows;-
When I returned the car in Zagreb Airport at 7 am on 14 June 2019, I asked Sixt employee to do a joint inspection before car returning and to make sure everything is fine. However, they asked me to leave the key behind and the car return process is done.
To my surprise, Sixt charged an amount of 8250 HRK to my credit card and did not send over any invoice and any evidence. After I called them, they sent an invoice and photos and stated that there are defects on the car but I am extremely sure they are all dirty marks. Before I returned the car, I took photos of the car and they all showed no defects (only dirty marks).
I have explained it to Customer Service Croatia that I confirmed that all the scratches mentioned in your report are dirty marks. I took photos of all four sides of the car when I returned (please refer to the attached photos). You can zoom in for further verification. Before the car was returned, I cleaned the car using a wash broom at a Gas Station. The water might not be clean so some dirty marks were left on the surface of the car which might result in them mistaken as scratches. I suggested to Sixt Customer Service Croatia to arrange an one more inspection by a different employee and take new photos or videos to make sure that defects are real and specify the locations of the defects after the car is washed. From my perspective, I am very sure that there are no defects.
Unfortunately, Sixt Customer Service Croatia did not follow up and make further action to resolve the problem. Also, I asked Sixt Customer Service Croatia to provide an invoice stating the cost of repair car in order to claim my own insurance. But they are unable to provide it and the reason is that there is no defect on the car.
I am a frequent traveller and have always taken extreme good car of rental cars whenever I travel. I am very sure the car was returned in good condition.
Today, I hope your board to ask Sixt HQ Customer Service Worldwide to look into this extremely unfair case and I look forward to a good resolution asap.
Best regards,
Gavin Wang
Email address: [protected]@yahoo.com.sg

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4:45 am EDT

Sixt complicated complaint [protected]

Dear sixt

Too much mistakes for the sixt office,
1- he give me different category(A4 wagon, because when I'm checking in the web it different space bag car also the price .
2- I told him about the accessories in the car bag no need because I have wheelchairs no space he tell me not possible if but I will charge you; I asked him how much he told me i don't no.

** I sent emails about that to the customer service he apologized and he tell I will give you upgrade to A6 wagon but should to drive 40 minutes to the nearest office to change, I accepted but I send many of emails and remind about accessories to tell the office I want to leave it in office.
** I went and put my father to a hospital, i drive 40 minutes to office, when I arrived the staff (Eva ) she is smiles every time and helped me quick to change the car for me,
**** 🔴But here's the problem, The staff Eva discovered that the car I was using was in the name of a different person in the system, My real car with another one,
-I do not know if the person is possible to make serious irregularities or something out of the law, I think now I'm in danger .
-Eva and christian it's very cooperation with me and helpful to try give me good options, Eva tell me to do new contracts with new price, after that the company it will be calculated to refund the money, I tell him ok I agree but mention every thing in the contracts,
but I didn't take the Audi A6 because still same problem with accessories and can't keep in the office because is different return, he show me the skoda it's good size i'm taken but it's different categories it should be lower price,
Also the costumes service it not answer the phone mor than 15 minutes,

I don't now what to do about many of problem .

I like Sixt car and I tell everyone about the sixt, but now it's very very bad experience.

Abdulaziz Albarak
Reservations number [protected]

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3:16 am EDT

Sixt car rental

Feedback along with formal complaint and request for refund.

Hello,

I would like to share with you our horrific experience we had at the SixT Frankfurt outlet on June 30th 2019 when we went to pick up our car which we had booked on May 12th 2019 - 45 days before the booking date with an initial booking amount of EUR 24.83, and a re-confirmation email from Easycar.com on June 26th 2019 that the entire amount has been taken from my credit card and that the car is ready for pick up on June 30th 2019 from Frankfurt. The entire car rental fees of SGD 1517.24 (EUR 990 approximately) was fully paid on June 23, 2019 which included the car hire fees of SGD 1447.94 + Insurance fees of SGD 69.30. I was only supposed to pay for the Additional driver - EUR 52.50 and GPS system - EUR 60 at the counter.

We reached the SixT Frankfurt outlet on June 30 at 9.30 am to pick up our 9 seater automatic Mercedes vito, as confirmed to us via email in our original booking. To our utter horror the representative over there told us that there was no car for us and we should just leave the outlet and the leasing company will process a refund. We tried to argue but he said there was nothing he could do. After constantly pushing him and asking him to provide us a reason for this he said there was no similar car available in the category we had booked and as he just works one day a week he cannot provide any alternatives. We asked him to put us through to somebody senior and he said the country manager Mr. Dachmann was on holiday in Dubai and he cannot contact him! This was a lie and we came to know from the SixT employee from another outlet.

We were obviously in a shock here as we had our families consisting of 2 young children waiting on the streets along with all our luggage as we had booked various accommodation and other attraction visits for the following 7 days which were mostly prepaid. We asked him to help us in whatever way he can and he asked us to take a seat as there were other customers who also had some issues in their bookings (the other customer had booked an automatic car but he was offered an Mannual car and was not given any choice after this blunder)

We had no option but to wait as Not having a car was not an option as we would lose thousands of dollars in hotel bookings which we had prebooked for other destination. We were worried of our entire holiday getting wasted before even it had started… We were to travel to Titisee, Fuessen Munich and other locations for next 7 days, where going by train or making a last minute travel arrangements was not possible and not an option for us.

After pushing & requesting the representative for almost 2 hrs at the outlet, he made some phone calls and they finally found a 7 seater Seat Alhambra with a Manual Gear which to be honest we had never heard of in Asia.

We had a booked a Car under category - FVAR, however we got the car under the Category code - SVAR

We were basically told this is all they have and we take it or leave it. This car was completely different to what we had booked for:

- We had booked a 9 seater Mercedes Vito; Automatic Gear / similar car as we were 6 passengers with the luggage bags for 3 weeks of travel;

- We were given the option of a car which was a 7 seater SEAT manual gear car or just leave the outlet without a car...

- The Brand and experience of driving would be much inferior to the Mercedes Vito with automatic gear.

- My wife (2nd driver) is not comfortable driving a manual gear car and hence I had to drive the car for the entire journey which is ofcourse not as easy and comfortable as compared to an automatic car. We had paid money for an additional driver at the counter it self.

We had also paid an amount of EUR 60 for the GPS. This was an inbuilt GOS System which was not functioning properly. It used to just show us an approximate address and not the exact address. We had to use our own Google maps to find the address for which we paid an additional amount of EUR 70 to purchase the data plan.
I was worried and scared through the entire drive and journey for 7 days of driving a Manual car. Just because of my confidence and past experience of driving a Manual gear car, we managed to have a smooth drive.

Since we did not have a choice, we took the Seat Alhambra from another outlet. We got the car in our hand at 12 noon (after 2.5 hrs of discussions and requesting to the SixT person)..

The person in charge of the outlet Mr. Gasparevic confirmed to us the below:-

He agreed that the car categories of Mercedes Vito (FVAR) vs Sear Alhambra (SVAR) - Mannual Gear are different and also that car category of SVAR is much lower than FVAR.
He also confirmed to us that the difference between the 2 categories of car will be refunded back to my credit card within 2 weeks. No refund has been sighted so far in my credit card account.
He confirmed that he will send an email on June 30th to his manager and by July 2nd he will inform us the difference of the amount the same will be credited back to my credit card immediately. No email received till date (16 days running)
He confirmed to us that he will inform his country manager about the inconvenience caused to us because of the negligence on behalf of SixT. No email received of any action taken till date (16 days running)

We handed over the car on July 6th at 4.30 pm at the Salzburg Airport to Mr Zahid with full tank as agreed as per the terms of the contract.

Mr Zahid was very helpful is listening to our grievance and was apologetic on behalf of SixT. We told him that we were supposed to receive an email from SixT but no updates till July 6th, he said that he will surely look into the issue and update us.

Mr Zahid also confirmed to us that we will receive an email from SixT within 2 days if we dropping the car that the car has been received along with the difference of the amount in the category. And also that the difference amount will be credited back to my credit card immediately..

I would like to inform you that till date

I haven't received any email from the SixT Frankfurt outlet,
we have not received any email from SixT confirming that the car was delivered to their Salzburg Airport,
We did not receive any email providing us with the difference in the cost of the different car category and how much will be credited back to us.

With this email, We claim a compensation of EUR 6000 from SixT for the above mentioned greviences & trauma, stress what we have gone through for 6 of us.

This compensation will be in addition to the the refund of the difference between the 2 car categories.

We will await for the your quick action and reply to this email within 3 days from today.

Thanks

Sunny Gupta

+[protected]

Kiran Asarpota

+[protected]

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M
10:53 am EDT

Sixt damage charged illegally

Dear sirs,

I am writing in regards to reservation number [protected].

I and my family have rented sixt for years on an exclusive basis as I relied on your standard of excellency worldwide.

Unfortunately, I experienced a horrific experience with your Malta branch which I believe is sullying your name as a reputable rental agency and which is making me revise my loyalty and that of my vast network of friends and family to your company. 

I was coerced quite rudely by the employee of your branch into paying a 700 EUR penalty for "burning the clutch of the car". As I was with an elderly group who where already strssed by the ordeal and the absolute lack of consideration,   we were told further penalties would ensure if I didn't pay, I settled the expense under the understanding that the claim could be reopened with you directly online. 

I believe I was the subject of a misclaim by your agency in Malta and I am asking for full retribution of the amount. 

I have driven for over 30 years with never burning a clutch, I barely drove the car in Malta and when I picked up the car the clutch was a bit hard; but not being a mechanic myself I had no way of knowing I have been given a defective car until I made the long drive that proved the problem.

As can be testified by my rental history with sixt, I am a respectable client who always returns the car in the same condition in which it was received, with a tank of full gas and on time. I also paid the 700 EUR in advance trusting that sixt would rectified the miscommunication later. 

I would therefore appreciate you to investigate the matter and reimburse me the EUR 700 which I was wrongly charged for. 

I completely disagree with any charges imputated on me as I have undertaken a extra full coverage that should include any allegations or twists Sixt is invoking.

Thank you for your prompt attention to this matter 

Kind regards,  

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

How to file a complaint about Sixt?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sixt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sixt. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Sixt on ComplaintsBoard.com.

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Contact Sixt customer service

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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