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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:08 am EDT
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Sixt I am complaining about extra charges that I wasn't told about

On 13/9/2018 I had an accident with a Citroen leased car in St. Malo France. Citroen assistance hired a car for us from Sixt, St. Malo. When we collected the car we agreed to pay €200 for ins. excess removal there was no other charges mentioned as rentals are paid by Citroen Assist. Sixt has charged my account €553.68 on 11/10/2018 which they claimed is for insurance and drop off fees in Paris Airport. Now the Insurance paid the drop off fees but Sixt don't want to refund. I want my money back. Thank you

Chris Jenkins

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1:21 pm EDT
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Sixt unethical behavior

Hi

I had initially booked a mid size car for my Vacation from 14/08/2018 to 23/08/2018 in Holland (Amsterdam) through the Amsterdam airport location. The customer service lady at the counter had upgraded me to a car that was suitable for my family and it can hold 3 suite cases. great! also she notified me about the car that has a German plates and has a Damage in the rear of the car she said it is documented. So i still took out insurance on the car for my 10 day rental.
After my 10 day rental and returned the car on time at the airport where i initially rented the car and had left the country to travel back to Canada.
I get an email about a month later from their claims department for the same damaged that the customer service had informed me about. they sent me a photo of it. and i replied back to them saying this is part of my initial rental agreement. It is pre-exiting damage.
Apparently there is a Gap in their process and communication between their claims department and their service desk, that the customer is at fault for this. 3 month later they are still asking me to pay for something that i have not done.

i had called customer service on 09/17/2018 and i ended up with the US customer care call center, and i requested an English copy of my invoice, and she sent it via email while i was on the call with her. She had documented my account after varying that on the agreement states the damage is on the account (part of the agreement).
I had called again on 18/10/2018 because i received another email about how much i owe for the damage, so i ended up calling the Holland customer service and then i ended up with their claim department, they said they can't see my file and i had to speak to their German division because the car has a German plate. So i was transferred there and had spoken to their German claims division, they said they had no agreement stating that there was a pre-exiting damage on file. but when i contacted customer service in Holland they said there is.

so it is pretty clear the left does not know what the right is doing. And the customer is left with trying to fend for them selves.

very disappointing

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11:04 am EDT
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Sixt car hire

Hired a compact car from Dublin Airport, registration 171D40409. No instructions or help with controls provided despite stating I had not driven a hybrid car before. Was told someone would show the controls but just given keys and told where the car was. It was not in the place stated and we had to hunt for the car. The hire was from mid-day 16th October to 20th October. I also hired a sat nav system which failed after only 3 hours. The system started up briefly then shut down. It was therefore defective and not as per my contact for a working fully serviced system throughout my hire period. It should also be noted that the breaks are also faulty with a scrapping sound when brakes are applied suggesting that the pads are close to end of life. This is quite alarmin* when descending.

On Thursday 18th a fault showed on the dashboard stating the battery cooling system required new parts from the dealer. This caused great consternation as it showed an Amber Warning. This has meant that our plans for Friday & Saturday now have to be changed as we will not use a defective vehicle. The next journey will be to return the vehicle, sat nav etc, to Belfast International airport as previously agreed.

Overall a very poor experience Therefore I expect a refund on the complete hire of the sat nav, and full recompense for not being able to use the car for one and a half days of the hire. I look forward to your response in the sprit of good will.

Peter Holman
124, Gravel Hill, Croydon, Surrey, United Kingdom
[protected]

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2:15 pm EDT

Sixt charged for damages even when they were shown on pickup report~!

beware of renting from SIXT. I had the missfortune of renting from SIXT in OSLO Norway. Upon inspection and as per noted on pickup report that there were damages to the car they said to not worry. However upon return of the rental car I was charged for the exact same damages as shown on the initial pickup of the rental car. DO NOT RENT FROM SIXT. FURTHER DO NOT RENT ANY CAR THAT HAS SLIGHTEST KNOWN DAMAGES BECAUSE YOU WILL BE CHARGED FOR THOSE SAME DAMAGES WITH NOT WAY TO FIGHT IT.

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5:16 am EDT
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Sixt service and invoicing based on unsufficiet facts

My card number is 24 80 38 92. I rented car during F1 racing in Hungary. Had accident and it was my fault not deny this. Tried to contact to Sixt when this happened. Not possible. Made report with Police and as could not contact to Sixt had to drive this day by taxi. Next day with support from hotel finally manage to get some one and after several calls manage to get some one to pick up the car. But on this case also me and my friends left and we had to take taxi to airport. SERVICE ? I got advising letter what was the costs of repairing which I accepted. Then end of the day my account was claimed Euro 140 more than was informed. Of course can't accept this as a) we did not get acceptable service and instead of getting car we had to use taxi. b) in case amount is not as is informed this must be accepted by both participant c) finally on last mail from customer service Sixt stated this car was driver able even front wheel toe angle was -15 degrees and driver door could not be used. Can send copy of discussion if needed. Unfortunately in any case can't accept this.

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3:28 am EDT

Sixt car rental in thessaloniki, greece

I rented a SIXT car in September 2018, which developed a clutch problem on the last day of the rental. SIXT informed me that the clutch had had to be replaced and consequently charged my credit card without my approval. There had been plenty of customers before me and there was no justification for charging me for what was clearly the result of damage for which I was no responsible and for which there was no proof. I plan to sue them.

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3:37 pm EDT
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Sixt scam

BE VERY CAREFUL WITH THIS AGENCY :

We have been living personally a NIGHTMARE with the sixt agency in Gardermoen, Oslo since the 9th of August, 2018. We returned our rental car to the airport without any incident and the agent orally confirm us that everything is alright. Then we saw 4 days later that Sixt took unduly from our account an amount of 11719, 31 NOK (1230 € by now, the exchance rate change all the time) by blaming us for (totally unjustified, taking pictures of damages which was beforehand on the car and adding picture (?) from we don't know when)
Egenandel ved skade/own share - Fro 4788, 85 NOK
Egenandel ved skade/ own share - Lo 2400, 00 NOK
Egenandel ved skade/ own share - Re 4530, 46 NOK

The Oslo area manager finally answer us seven (!) weeks later telling "We will issue refund for NOK 4788, 85 plus as goodwill 2400, - stand still time"due to the time issue in this case."

"Goodwill ?" We are not asking for charity. We want our money back which was taken from us by a big car rental agency dishonestly. What s shame !
"Prix malin" says their publicity. "Prix malin"means "smart price"... well, we know by now why they could offer us a "smart price". Well, once we returned our car in, they made us pay for the damage we didn'do. 1230€ ! How smart is that. We want our money back !

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6:45 am EDT

Sixt information regarding insurance claim

I had a minor accident when I hired a car from the Porto Airport branch, my insurance company will currently not pay the £347.00 pounds I was charged by the Sixt Branch to fix one trim and replace one tyre because I was not given enough detail of the charges by the branch.

I asked for this information on the 2/10/2018 via the website contact (I couldn't find a number or email address to contact anybody directly), I received an automated reply which again gave me contact details.

I do not understand why an insurance company suggested by Ryan Air does not work directly with Sixt also managed through Ryan Air and I do not appreciate not being given the correct paperwork or that its been over a week since I made the request, I should not have to be chasing this.

The ticket number I was issued by the website and confirmed in the no reply is DE01-[protected] -all the information about the incident is there...

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6:32 am EDT

Sixt car rental

This past summer I rented a car and hotspot from Sixth in Portugal. I've gone to Portugal for the past 6 years and I've never had any issues with the other car rental places. The 1st problem we had was at the time of pick up. They didn't have a car in the class we had asked for, so we had to pay an extra $400 euros to upgrade. We rented a hotspot for the internet. When we got to Sixth rental pick up, they handed us the key and pointed to a car and said that was ours. We went to get the car, which was parked behind another one, and couldn't open the door. We went back to tell them, they realized they had given us the wrong key. No one came to inspect the car for scratches and dents. The car was dirty on the inside, but we were so exhausted from our 7 hour flight, that all we wanted to do is leave. Going back to the hotspot, I paid 160 euros for the month. A couple of days later I received a message from Sixth saying that my contract would be expiring in a day. I called them up and they resolved the issue. Then we started noticing that the phone would over heat and not charge. I called Sixth up again and they said to go and exchange it. We had to drive more than 45 minutes to the airport to get a new one. The day we returned the car and hotspot, they did a full inspection of the vehicle and looked at every little scratch on the vehicle, which by the way were already there when they gave us the car. They even looked underneath the car. Then when we returned the hotspot there was a crack on the glass. They were charging us 200 euros to fix it, more than what I paid for to rent it. All I have to say is that I will never rent from this company ever again. This company is ridiculous. I've rented a car from other companies and never had issues.

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7:21 am EDT
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Sixt car rental hidden charges

Hi,

I would like to lodge an offical complaint about unexplained hidden charges. Details are as follows:
- reservation number [protected] dated 21 Jul 2018
- reserved car group of CFAR Opel Mokka (or equivalent) automatic without navigation
- pick up at Sixt Ljubljana train station on morning of 1 sept
- the Opel Mokka wasn't available but was offered a Renault Captur with inbuilt navigation.
- Sixt agent explained that this 'upgrade' was at no cost, therefore gladly agreed
- Sixt agent also sold me prepaid fuel in addition to the package that was originally reserved on 21 Jul 2018 (€1.09 x45litres)
- no other additional costs were explained
- was told that 'choice upgrade', although listed in the package on the rental agreement, was at no extra cost.
- I initialed the rental agreement as requested
- night of 1st, emailed Sixt with additional damages found on the car that was not marked on the pick-up papers and asked for breakdown of the 'on the road' package on the rental agreement as only a total of €149.18 can be seen without details of road assistance, foreign use, prepaid fuel, choice upgrade. The total of the prepaid fuel €49.05 didn't add up to the new total of €1, 044.92 against the reservation of €881.12
- no response from Sixt
- asked at Sixt in Split, Croatia about the costs on our rental agreement of €149.18 where we were given info of the detailed breakdown.
- 2 costs (without VAT) were never previously explained :-
I) foreign use € 40.16
ii) choice upgrade € 53.30
- emailed Sixt customer service again asking about the email sent on 1st with photos of damage to car and request for price breakdown
- received reply from Sixt saying damages noted. But was told that I accepted the prices because the rental agreement was initialed and signed by me.

I have been deceived and unscrupulously charged an additional €114 that was never previously explained or agreed.
If the foreign use is required for cross borders, I should have been explained upfront.
The price for the choice upgrade should be refunded as I have never requested for navigation system as I have my own devices.

I look forward to a refund for the incorrect charge for the choice upgrade at the least.
Thank you

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7:44 am EDT

Sixt didn't receive the car at all

Hello,
I booked a car a month ago through your company and was supposed to pick it up in Milano Bergamo airport today. Unfortunatelly I had to face a disgraceful service from the company Sixt.
‌I have a valid driving license that I use abroad when in I am in EU (I never had problems so far) was refused by the desk manager who didn't want to help me to sort out the issue and I was forced to call +43 money without getting an answer on the phone from cartawler representatives. After returning to the desk me that its my problem and did not want do anything to help us out, I asked her to give me some paper that confirmes that we didn't get the car and her name. But she refused and acted very improperly shouting and threatning that she will call the security if I won't leave the desk. Her name was Sabrina.
For this improper and disgraceful behaviour I request to cancel my reservation and to refund me the money for the car that I have rented and didn't recieve.

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5:47 am EDT
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Sixt unauthorised credit card charges

Several weeks before arrival of my family to Portugal I've booked a car at Sixt at Lisbon airport under the booking reference [protected] (on the name of my husband Drago Kos). According to the flight itinerary, we were foreseeing our arrival to airport and pick up of the car on 26 August, 2018, at 23.00.
Since our flight from Vienna was delayed for approximately four hours, we've made appropriate changes to reservation, announcing our arrival to Lisbon on 27 August, 2018, at 02.00 in the morning, for which we've received booking reference [protected].
When we've arrived to the Sixt counter at Lisbon airport at 02.00 in the morning, it was closed. Therefore, later in the morning (at 09.35) my husband went to Sixt again. At the counter he was told by the sales woman that she can see in the electronic system that previous booking (No. [protected]) was cancelled but she could not find the new booking (No. [protected]). Therefor, she required from my husband to sign a brand new leasing contract in order to rent a car, which he did and got a contract with reservation No. 835727-1 and reference [protected]*. He paid for leasing with his credit card and we normally returned the car after one week.
On 2 September, 2018, I was surprised to learn that despite the cancellation of the first contract [protected] ) and »absence« of the second one [protected]), my credit card was charged with 120 EUR on 26 August, 2018.

I am firmly convinced that Sixt had no reason to charged me with 120 EUR and I would like to require the money to be wired back to my account.

With best regards,

Tjasa Slokar Kos

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Update by Tjasa Slokar Kos
Sep 05, 2018 5:50 am EDT

Several weeks before arrival of my family to Portugal I've booked a car at Sixt at Lisbon airport under the booking reference [protected] (on the name of my husband Drago Kos). According to the flight itinerary, we were foreseeing our arrival to airport and pick up of the car on 26 August, 2018, at 23.00.
Since our flight from Vienna was delayed for approximately four hours, we've made appropriate changes to reservation, announcing our arrival to Lisbon on 27 August, 2018, at 02.00 in the morning, for which we've received booking reference [protected].
When we've arrived to the Sixt counter at Lisbon airport at 02.00 in the morning, it was closed. Therefore, later in the morning (at 09.35) my husband went to Sixt again. At the counter he was told by the sales woman that she can see in the electronic system that previous booking (No. [protected]) was cancelled but she could not find the new booking (No. [protected]). Therefor, she required from my husband to sign a brand new leasing contract in order to rent a car, which he did and got a contract with reservation No. 835727-1 and reference [protected]*. He paid for leasing with his credit card and we normally returned the car after one week.
On 2 September, 2018, I was surprised to learn that despite the cancellation of the first contract [protected] ) and »absence« of the second one [protected]), my credit card was charged with 120 EUR on 26 August, 2018.

I am firmly convinced that Sixt had no reason to charged me with 120 EUR and I would like to require the money to be wired back to my account.

With best regards,

Tjasa Slokar Kos

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7:23 am EDT

Sixt fiat opel astra

We rented the car in Salzburg for two days. We returned the car with no damage, and no one checked the car while we were returning it. One week letter we get a damage invoice with a photo of minor scratch for 720 euros which is ridiculously high. We denied any blame for the damages but they are not accepting that so we thought of paying this and end the matter. They have cooperation with only one car expert who charges very high. When we got a second opinion from a popular car repair company in Austria, they declined that because it was not presented in a certain format. This is pure cheating. So disappointed!

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9:31 am EDT

Sixt collision damage waiver overcharge

Re: Belfast International airport rental.

Collision Damage Waiver (CDW) overcharge - Agreement # [protected]
On June 13th, 2018, I reserved and prepaid for my vehicle rental (€854.23), and picked up the vehicle on August 2nd, 2018 for a rental period of 14 days.

At the desk, on August 2nd, I presented a letter from USA MasterCard (Alliance) acknowledging that I didn't need the additional collision insurance, as this would be covered through the credit card company. I was advised they couldn't deal with this at the desk, as I had previously prepaid for this coverage. (I was unaware that I had already paid for this coverage, as the online form seemed to have a default built in to include the cost of this coverage)

So, the desk official with whom I was dealing, agreed to call the representative at Alliance, USA to corroborate the validity of the letter, and their coverage. This was done, but again, I was told they still couldn't deal with a reversal at the desk. The Alliance representative, who was still on the line, then said that prior to me signing the rental agreement, my dissent (to being forced to accept this coverage) be acknowledge on the agreement form itself. So, the following words were added by Sixt to the agreement, for my subsequent follow up.

‘CUSTOMER ATTEMPTED TO DECLINE THE CDW. WE WERE UNABLE TO DO THIS AT DESK'

The desk representatives were very polite in a situation that took up to 30 minutes. However, they said they were unable to cancel the collision coverage at that point.
So, having provided the paperwork necessary from MasterCard to enable me to decline the additional insurance, I was in fact, charged for an unnecessary service. At this stage, I needed the vehicle immediately and wasn't in a position to spend further time, as other customers were waiting in line.
Sixt, please make good this overcharge. Other than this matter, everything else was handled in a professional manner.

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4:52 pm EDT
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Sixt car rental e-voucher no: 3567906 car rental provider confirmation no: [protected]@ab665f02a account: 9815536

I am extremely dissatisfied with my car rental experience. There was no car!
e-Voucher No: 3567906 - pick up July 17, 2018 Athens Airport, Greece.

I booked a vehicle through ECR with Sixt rent a car over 4 months ago, and was provided confirmation of my booking.
I paid the initial deposit (which I now know is just ECR's commission) at the time of booking. The contract clearly states that the
balance is payable at the rental desk.
-> from the contract e-Voucher No: 3567906:
" The amount of EUR 742, 61 is payable at the rental desk. "

When I got there I was told that no car was available and waited over 5 hours to find alternative arrangements with no help from the Sixt car rep at the Athens Airport.

You left me no choice but to rent another vehicle from a different company, pay the commission AGAIN, and pay double the price at the current market rate which was EUR 1123, 26 plus commission EUR 171, 30. * I paid this amount in full out of my own pocket*

This is completely unacceptable.
Basically, because I booked so early, your company (Sixt) knew they could rent the same vehicle for more money at peek season.

THIS IS FRAUD

In addition, the car I ended up renting from another company a VW Golf.

I originally chose the booking with Sixt because I DID NOT WANT TO RENT A VW GOLF!
...but i ended up with the car I didn't want because Sixt did not honour our contract and left me stranded with no alternative.

I was told on July 17th that Sixt will reimburse me the difference in my car rental costs as well as one of the commissions paid to ECR.

By my calculations, I am owed the following amount:
e-Voucher No: 3567906
original contract cost: EUR 742, 61
original commission paid: Mar. 19, 2018 WWW.ECONOMYCARRENTALS.COMIraklio AMT 60.15 EURO
(1) Total: EUR 802, 76

e-Voucher No: 3848579
second contract cost: EUR 1123, 26
second contract commission paid: July 17, 2018 ECONOMYCARRENTALS.COM IRAKLEION AMT 171.30 EURO
(2) Total: EUR 1294, 56

(2)-(1) = EUR 491, 80

YOU OWE ME 491, 80 !

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1:14 pm EDT
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Sixt reservation [protected]

Dear Sir/Madam,

I've made a reservation and paid for it on July 24th.

When I arrived the lady on the desk at the right in the reception, said that my reservation was not there and after much insistence from me that she only had a Kia Sorento available. The Kia Sorento, would not resolve my issue because I had a lot of luggage and therefore I was not able to accept it.

This is the second time, that the same Lady has had strange behaviours. Last time, I had an issue with the car, and she said that the Insurance I had paid would take care of the situation and would pay for the invoice; however, nothing happens and I was forced to pay a fine because I believed her and that insurance would take care of it.

Hence, please confirm my story with the Sixt Eindhoven Vestdijk, and return my payment.

Thank you in advance,

Maria A de Lacerda

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11:15 am EDT
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Sixt car rental customer service

I spent 20 mins on the phone with a Six rep, purchased a luxury rental, to head to San Diego for the day with my family, who all had surfing lessons for 11 am. I ubered 20 mins to the Santa Monica location only to find out that I could not get the car because I did not have a major Credit card on me... I had businesss debit, and person debit. No one told me I needed to bring a major CC with me. So I had to cancel my family trip, and uber another 20 mins back. I asked for a manger, they lady told me nothing anyone can do... but when I called Sixt customer service to cancel, they said I could have gotten a non luxury vehicle, which the six rep at location did not mention. So apart from the Uber rides, and surfing lessons for 3 (non refundable), my family and I missed out day in San Diego. Incompetence is to blame. I will NEVER use this company again. I mean never... I will tell everyone who will listen, and I will blast this experience all over social media. I'm a pretty easy going guy, but this experience has really upset me. I can't wait to use your competitors, and NEVER use SIXT again. EVER!

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6:51 am EDT
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Sixt false damage claims

We rented a car from Bergen, Norway airport on 17th June 2018 for 5 days and we were given a form to sign with existing damages noted on the form. We returned the car on 22nd June 2018 in the parking lot without causing any damage. Normally you are supposed to return the keys at the counter and the car is checked at the later stage. But fortunately a uniformed representative was present in the parking lot and we checked with him if we could hand over the keys to him . He took some good time to check the car thoroughly and confirmed everything was fine and we handed over the keys.

The next day we got an email stating new damage has been found "Scratch under front bumper" and we are liable for the damage. We were shocked to read the email as the car was driven on highways throughout and there was no way we would have caused damage without noticing it. Moreover, the car was being checked by the representative and any issues should have highlighted then and there. Also it was not practical to check if any existing damage was present under the bumper while picking up the car.

Our credit card was being charged for NOK 3528 for damages which was more than the credit card deposit held and there was no authorization for the amount charged. We tried contacting Sixt several times through email but a general response is received after a week stating "a damage has been found and you are responsible for the charges". We have raised a complaint with the bank against Sixt for charging more than the authorized amount and should be getting some amount back but still the credit card deposit amount cant be claimed back.

I and my wife are frequent travelers and have rented cars across but never had any issues. It is disappointing to have such experiences with reputed companies like Sixt. And it seems to be a common way Sixt raises such false damage claims to make some extra money.

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Jan Noordsij
, US
Aug 16, 2018 8:06 am EDT

We’ll never rent at Flizzr again for almost the same happenings. Its ashame things can continue happening this way.

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4:40 am EDT
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Sixt service and overcharging

I recently had the misfortune to rent from SIXT at Bristol Airport UK. I arrived at the office at 0010 only to be told that there would be 100 pound surcharge as the office closed at 2359 (It's at an airport) along with a premium charge of 20 pounds on top of the charges published + VAT at 20%. Anyway, the car park had moved and I had to walk an additional distance about 8 minute walk in the rain to get to the car, then the car was not in the correct bay, so had to do a Peter Kaye, clicking the remote to locate the car. I was told to return the vehicle and post keys back in box after rental. I did this as described below and to my amazement they charged me for an additional day. To date I have completed their complaint form FIVE times and have not even had an acknowledgement. Still waiting for refund, apology... but not holding my breathe!

Dear sir/madam, This is the Fifth time of asking, I received invoice no. [protected], today and found you have charged me for three days rental. The car was returned at 1500 on 19 June at Bristol airport and the keys posted into your key ring returns box as directed. I note that you collected the keys at 0709 the next morning. The car was parked in the bay right next to the office. I cannot believe this was not emptied until the next day. I require you to amend the invoice and send again, refunding me in the process. I have other complaints about the situation in Bristol Airport and wish to set them out with one of your personnel. Please contact me by email. Mr a kershaw

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11:47 am EDT

Sixt car rental

Sixt advertises unlimited mileage on their rentals. Based on this, I rented a car for a roadtrip I had planned. Nowhere in the reservation process or contract does it state any restrictions on the mileage. Upon renting the vehicle, I see fine print stating geographic restrictions on where in the US I can drive! This was never mentioned and now they want over $1, 000 in mileage charges! They are charging .50 for every mile outside their "zone"! The kicker is the car I rented in Dallas had Florida plates, but I can't drive it to Florida? SCAM!

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

How to file a complaint about Sixt?

Here is a comprehensive guide on how to file a complaint against Sixt on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sixt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sixt. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Sixt on ComplaintsBoard.com.

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Sixt contacts

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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