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CB Telecommunications SingTel Complaints #2-21
SingTel

SingTel review: Poor customer services

M
Author of the review
1:22 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to the 313@Somerset Singtel office on 20 July 2026 in the morning to enquire about all my telephone bill matters. A staff member named Peter at counter 18 told me there are outstanding bills that need to be settled before proceeding further. I went back in the afternoon and realized one of my staff members had been scammed into entering two contracts, on the premise that she would get two handphones free of charge, as the company is a customer of Singtel.

I settled all outstanding amounts and informed the counter staff to cancel the two mobile contracts. On 22 July 2026 around noon, I received a call from 1606 asking me to confirm the phone numbers to be cancelled. I was shocked that Singtel also terminated my office fixed line without my acknowledgment. My friend and I asked the staff to restore the line, as we are using it to receive orders from customers. She told my friend that, as there was a long queue, the relevant department would get back to me in one to two days' time.

Sensing something was not quite right, I went back to the 313@somerset Singtel office and was told by a staff member at counter 17, who helped to make a call to the relevant department, that the fixed line would be restored by the latest the next morning. The restoration never took place.

On 23 July 2026, I went back to the same office again and was told the fixed line would be restored in one hour's time. Again, nothing happened. Around 5 p.m. The same staff from 1606 called my handphone and told my son that they had lost our office telephone line number [protected], a fixed line number that we used for the past 30 years.

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  1. SingTel Contacts

  2. SingTel phone numbers
    1688
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    Customer Service
    +1 (800) 763-1111
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    Sales
    1606
    Click up if you have successfully reached SingTel by calling 1606 phone number 5 5 users reported that they have successfully reached SingTel by calling 1606 phone number Click down if you have unsuccessfully reached SingTel by calling 1606 phone number 17 17 users reported that they have UNsuccessfully reached SingTel by calling 1606 phone number
    Post Sales and General Enquiries
    100
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    Directory Services
    +1 (877) 746-4835
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    United States
    +65 62 351 688
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    Customer Service
    +65 67 631 111
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    Sales
    +65 62 211 606
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    Post Sales and General Enquiries
    +65 68 383 388
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    Singapore
    +1 (212) 269-7920
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    United States, New York
    +1 (650) 508-6800
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    United States, San Francisco
    +61 280 827 800
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    Australia, Sydney
    +44 207 122 8000
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    United Kingdom
    +49 699 750 3445
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    Germany
    +88 11 184 988
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    Bangladesh
    +86 106 410 6193
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    China, Beijing
    +852 28 771 500
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    Hong Kong
    +91 114 152 1199
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    India, New Delhi
    +81 354 377 033
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    Japan, Tokyo
    +60 377 282 813
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    Malaysia
    +63 28 872 791
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    Philippines
    +82 232 877 575
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    South Korea
    +886 227 411 688
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    Taiwan
    +66 22 569 875
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    Thailand
    +971 43 636 705
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    UAE
    +84 439 432 161
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    Vietnam
    More phone numbers
  3. SingTel emails
  4. SingTel address
    31 Exeter Road Comcentre ? 01-00, 239732, Singapore
  5. SingTel social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all SingTel contacts
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