Singpostmissing items

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a verified customer
Verified customer

In march 2015 I ordered some facial creams online from us costing $267.56. By may 4th, I still did not receive my products, I contacted the sender who told me my items was sent out in mid april and gave me a tracking number for me to check the status of my items. I went online to singpost and tracked the status of my items and found that it arrived to singapore singpost on 14th april 2015 and is still in transit to next processing centre for delivery. I contacted singpost (Spoke to ms richa) and enquired about my parcel. She checked and told me it already arrived but is still in transit. She told me will check and call me back. She did call me back to say my parcel cannot be located anywhere in the centre and might be lost. Then I got two emails from singpost (From ms fatimah and ms thenmozhi) apologizing for the inconvenience caused and asking me to liase with my sender to lodge a claim. I did email the sender to update my position but they were not helpful and stop replying my emails completely. I am very upset and disappointed with singpost for just apologizing and not taking the responsibility for losing my the first place its singpost's responsibility once the items is in your centre. I want and demand a refund for losing my parcel. Ann fernandez


  • Ca
    caramelpudding Jul 22, 2015

    I just got my items from US with "delivered" status, and I was in the office. No item received.
    If this is a registered item with my name, how can it be delivered, but not to me?

    Singpost is getting worse and worse these days!!

    They will never compensate my poor missing USD 160 supplements.

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