SUBMIT A COMPLAINT

[Resolved] Singapore Post (SingPost)package not yet delivered

5
W Sep 10, 2018

Hi, my mother sent a package of mooncake from Singapore on Aug 21 to Sweden (tracking no. RC703137894SG). The package is not yet delivered. I contacted the postnord in Sweden, they told me that the package was not marked as a gift and it was held to determine the commercial value. I am wondering if there is a way to speed up the release of the package. The mooncake is going to be expired soon. Thanks!

  • Singapore Post (SingPost)'s response · Sep 12, 2018

    Hi, wenlui. Our system shows that your item has arrived overseas on 27 August. Please contact PostNord on the current status of your item. Thank you.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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