Singapore Airlines
Reviews and Complaints

Me n my wife boarded Melbourne-New Delhi flight on 3 Jun 2018 departed at 1825 Australian time. We landed on time Changi airport.
My wife had availed MASS for entire journey.
At Changi we were respectfully escorted to waiting area to be assisted for onward journey by SQ 402.
A gentleman shabbily dressed, unbelievably member of ground staff, named Mr Rohit made unsavoury loud announcements for MASS passengers to FOLLOW HIM. He was unnecessarily loud, used crude Punjabi language amounting to loss of self esteem of aged and infirm passengers and continued doing so. He was bullying aged and infirm to sit 3 in a row in the golf cart. Things came to Head and he was confronted by passengers resulting in loud protests for his uncalled for demeaning behaviour. It was a scene of commotion at unearthly hours after a long journey to be continued with another one to follow.
Things came to such a pass that he refused to assist. Other SINGAPORE AIRLINE staff took control of situation and conducted the MAASS PAX.
Lo and behold, he appeared again at aeroplane door with similar loud and unworthy conversation trying to prove as though he was the last resort for airline.
I had warned him of reporting the unsavoury episode.
In my view, he is a fit material to help tarnish the image of SINGAPORE AIRLINES, RATED AMONG BEST GLOBALLY.
I feel a stringent disciplinary action is required.

Our outward journey from India to Melbourne was excellent in all respect in April 2018.

Inflight Food.

We both are vegetarians and opted for same for both journeys but only ONE vegetarian food was served. A minor hiccup.
But retur journey food was not tasty enough. Just a food for though.

By the way I have been flying for 23 years in Indian Air Force and have travelled intensively after my retirement.

Thank you.

Wg Cdr DK Bhardwaj(Dinesh Kumar Bhardwaj) and Kumkum Bhardwaj. Flight SQ402
India

Dear sir/Madam

My wife and I flew back from Christchurch to Singapore on SQ298 on 1.6.18. Our given seats number were 33B & C.
Before we entered the aircraft, we were called aside to see the ground staff at the boarding entrance, the staff told us that the AV monitor of our seats were not working. She told us the crew member will talk to us and try to change the seats if possible.
After we had seated, one of the male crew member came to inform me that they had "did something" to the system and it should be working now. He also told me that the flight was full.

However I noticed the picture quality was so poor and the contrast was poor and I had difficulty to see the picture clearly. I told the crew staff that the set was not working properly and he asked me to let it run for a while. I also that only right side of headphone was working. He did not came back again.
I approached another crew staff and he tried to tilt the monitor and ask ed whether the picture was better, I noticed slight improvement but was not clear enough to enjoy the entertainment.
I gave out after a while as it was very tiring to squint the eye to watch the movie.
I noticed the aircraft was very old and poorly maintained.
Please respond to my complaint ASAP? Thank you.
From Dr Lim Chong Sing. P/H [protected]
Address: 35, Marine Crescent, #08-81, S(440035)
4.6.18

Hello

I must write to you for help.

I am flying to Singapore now. SQ305 from LHR to SIN. It so frightfully disappointing.

My meal was dropped on the floor. And it would seem no more fish. So I asked for pork. It was so overdone it is rubber. Inedible.

The only alternative the manager can offer me is a sandwich and a voucher for meals.

This is just crazy. And I'm in 1st class...

I really want you to please pass this to someone who understands the important of partnership... this experience needs to be addressed. ASAP.

The Manager is called Seb.

Please help!

Kind regards

Philip

My Mother, aged 65 who has chronic severe arthritis, whenever she travel we request wheel chair facilities at the booking time and as well as at the check-in counter.
Dated 30/05/2018 time 11.00 Am Sydney time, she flew to Hyderabad via Singapore.
When she arrived at the changi airport there were no one who can arrange wheel chair for her to get to the other gate for the Hyderabad flight. She was forced by your staff to walk and threatening her if she could not then she will missed the flight, while getting to that gate she was having short of breath and severe pain in the knee. She never ever walk that long since she got arthritis, now she going through severe knee pain, her leg from knee to foot got swollen and had to go to the hospital.

We have choosed Singapore airlines only to have good service although it was expensive than Malaysian airlines. Your service extremely poor, unacceptable specially for elderly people. I am not going to leave this matter here, I will take this matter to the media.

Amin
EMAIL: [protected]@yahoo.com

My brother Mr Chan Shong Choon, a Singaporean, was travelling on SQ975 from Bkk to Sin on 28th May 2018. His seat was 62A.

He requested for a seafood meal on booking his flight. The day before departure because of a health issue, he had to temporarily stay away from shellfish. Unfortunately he forgot to change his requested meal for this flight.

On checking in, he asked if he could change his meal to non seafood. The ground staff had kindly attended to his request and informed the cabin crew. They checked and reassured him the change was possible.

During the flight, a stewardess offered the seafood meal to my brother. He told her that he had changed the special meal to non seafood during check in. Her shocking response was : ' This is your requested meal, seafood meal for seat 62A!' My brother tried to explained that the ground staff had sent the request and reassured him that it was possible before he boarded. This seem to fall on deaf ears as she repeatedly pointed to her slip of paper and said this special meal is for 62A, you requested it!'! She did not even attempt to check or help in any way. Her attitude was cold and abrupt.

My brother is 70 years old, quite frail and shy. It is so sad to hear this experience from him.

We are all Singaporean, we supported our national airlines for many years. Is this attitude called for? If it had been a white foreigner making the request I wonder if this lady would have reacted differently. Could she not be more compassionate or patient to hear him out? Or offer him another option of the standard menu? This is certainly not the service one would expect from Singapore Airlines, or is good service extended only to selected passengers?

On a flight from Sydney to Paris, CDG, Airport my wife's baggage was not loaded on our aircraft at Sydney for transfer to CDG, Paris. The flight number was SQ 222 on 22 Apr 18.
On arrival I Paris, we were informed that the baggage was loaded onto a plane bound for Paris but that the baggage once again was off loaded, this time in Singapore.
The issue is, why was the bag not loaded with our one other bag in Sydney. It seems to us that your system of baggage control is ineffective and after speaking with other travellers it is a common problem with Singapore Airlines that baggage does go missing regularly.
We have not received any apology from Singapore Airlines over this lost baggage incident. This spoilt our short time in France where my wife did not have sufficient cold weather clothing available to her to commemorate the Australian 100 year Anzac anniversary of Villers Bretonneux.
If it was not for the beautiful lady at CDG, Paris, Yvonne Briez, customer service officer, any such identification and retrieval of this lost baggage, without her assistance, would not have been possible for us to continue our journey through Europe.

We have travelled from Brisbane to Copenhagen and back in the last 6 weeks arriving home yesterday at 7pm on SQ245. Prior to this we travelled economy with you to Paris return 6 years ago. In that time your service has gone to what seems like that of a cheap airline and all your previous recognition to for high standards appears sadly missing. My feedback is for your consideration for other Premium passengers in the future. The cost is more than twice economy which gives you a larger seat but not even a third larger considering the price. So what other extras are there a dedicated check in queue...sometimes as they are serving people from the economy queue as well. Priority luggage which is great. Boarding the plane...no not there only Brisbane to Singapore otherwise after the Business people had boarded it was a free for all with Economy passengers surging and no one managing the queue. So on the plane the first trip Brisbane to Singapore we were offered a drink early on including wine and we had champagne. Then the meal a little later with another offer of wine etc. Not on any other leg. We were brought a tray of water and juice on one leg. A this was offering through the night on the long leg which was good. We ordered book the chef ..this was fairly ordinary and every meal was with rice no vegetables especially when you are long hauling it so coming home I cancelled book the chef . The last leg Singapore to Brisbane was the worst. No drink after take off no offer of wine with lunch and when it was requested we received a third of a small disposal able cup. The tray was left empty in front of us for a hour we saw no one in that time and when It was collected I asked about tea or coffee as we had a cup on our tray I was told it should have been offered with the meal which it was not. Between brunch and refreshment servicing we saw no one. So my feedback is if you are paying a premium you expect more. If staff are looking after economy and the kitchen etc is in economy then premium economy passenger are at risk and usually receiving less service than those they can see. The meal other than book the chef (come on some rice with a topping of chicken or pork in an alfoil tray) is the same as economy yes there were headphones which was great. A staff member dedicated to this section generous attitude towards serving (I am not a big drinker the most I had was two glasses of Champange on our first flight the same for my husband) clear management at gates so there is a less crushed loading of passengers. We received socks and a toothbrush on our 12 hrs flights perhaps eye masks something more than economy. I would appreciate a response to show you, have received my feedback. My name is Carole O'Sullivan thank you.
Ps this is intended for Singapore Airlines and this is where their Website takes me.

as a long term member of PPS or Gold I am really disappointed at the treatment. Singapore Airlines is extremely disrespectful. Its clearly due to the fact they had many quarters of bad profits and now instead of improving their own systems they are over charging consumers. This is consumer fraud. Change fees are in the 500 hundreds of dollars for business class members and they team a low level assistant on the phone to keep repeating the same script. Its a shame. You won't be voted the top airline again. I will be sharing this story and others with the media. This is consumer fraud.

Hi is Singapore Airline a budget airline? Feels like airasia or scoot now which we didn't choose because we needed a reliable and trustworthy airline that delivers on time. I missed an important appointment in Hong Kong because of your airline's fickle schedule and I paid extra for that security. Now instead of delivering your service, I was rewarded with budget airline's service at top notch fare. I really regretted not choosing Cathay pacific over you guys because my hubby asked me to consider your airline. Now I truly am regretful I trusted the wrong airline.

Tan Lay Kuan

Sent using the mail.com mail app

On 5/25/18 at 12:21 PM, [protected]@singaporeair.com.sg wrote:

> Dear Sir/Madam,
>
> Please be advised that SQ872 scheduled to depart on 25 May 2018, 15:05 from Singapore, has been retimed to 25 May 2018, 16:00. The flight is estimated to arrive in Hong Kong on 25 May 2018, 19:45.
>
> We apologise for the inconvenience caused.
>
> Yours sincerely,
> Singapore Airlines
>
>

We booked and selected our seats on our flight SQ 255 on 19th from Singapore to Brisbane. We chose seats 42D, 43B and 43C. However, after self check in, when we boarded the plane, we noted that we were given seats 43B, 43Dand 43E. (Please note that we actually paid for 2 aisle seats and 1 middle seat next to our aisle seat)

I was most shocked because:
1) Our paid seats were all jumbled up. We expected to get our paid selected seats.
2)My given seat was 43B which was sandwiched between 2 male passengers when seat 43F was available. (Please note that the other 2 seats given to us were 43D and 43E)
As this was a night flight, sleeping sandwiched between 2 male passengers would have been most uncomfortable. Not to mention that they are of bigger size than me.

I have brought this matter up to your Chief Steward, Mr Damien Lim. He assured me that he will write a report and that Singapore Airlines will contact me. However, I have not heard anything. As such I am filing this complaint/feedback as I am most concerned about our flight back this Sat on SQ246.

Please do look into this matter asap. We certainly hope to have a pleasant flight back to Singapore

Dear Sir,
I am a frequent traveler and a PPS member [protected] customer of you airline.

I am writing to complain your staff attitude and a long waiting time to collect my missing luggage at the lost and found service counter at T3 Changi Airport.

On 17 May 2018, I traveled on flight SQ831 arrived time 8.09pm at T3 from Shanghai Pu Dong to Singapore . I was shocked to discover that I left my hand luggage in the aircraft.
I had immediately reported to the loss and found counter at T3, the service staff P.Kyarilk [protected] attended to me, He told me that the hand luggage will deliver to me from T2 within 45 minutes-1 hour and ask me to wait at the outside sofa. I was waited for more for than one hour and proceeded to the counter to check for the outcome, the staff P.Kyarilk [protected] showed me his impatient and bad attitude toward the matter, I got back my hand luggage almost 2 hours time, I was so disappointed for Singapore Airline provide this kind of services toward the customer, Kindly look into the matter will be much appreciated.

Yours faithfully
Soh Ah Buay Wendy
Tel [protected]

Dear Sir/Madam
My name is Vimal Køthari from INDIA
I travelled via Singapore Airlines on 12-05-2018 and 16-05-2018 from Mumbai - Singapore-Mumbai
I was very much surprise to see double standards of your company officials that for your late plane I was requested to change my flight from SQ 425 to SQ423 and was upgraded to J Class but while returning to Mumbai I requested your Desk to boardme on Upper Deck, to my surprise even though 2 sears were available I was informed there is no seat left and was given me lower deck boarding pass with a very rude behaviour, then as I cleared immigration and landed to A2 gate at Changing Airport I went again to Singapore Window and again requested to do needful as I might vomit at back seat and surprising there were 2 seats available on Upper deck and I was offered that. I travelled on upper desk.

I had an very bad experience of customer service with Singapore Airlines and definitely I will not travel with Singapore Airlines again and also will not recommend your Airlines to my Friends and Family

Hopefully you will not be rude with any other customer in future

For any other information you can contact me on Vimal. [protected]@gmail and I will share each and every info you require
Thanks
Vimal Køthari

During my recent journey home from Mumbai my new luggage handle was snapped off during transit. I'm not quite sure at what stage as it was loaded at Mumbai and forwarded to Sydney via Singapore. This samsonite bag cost me over $250 and the fact no one could explain why bewilders me. I flew both directions with your airlines and am a platinum velocity customers who flies regularly within Australia. I'm very disappointed with the service and am happy to post on social media if no response is received.
Michael Firmin
[protected]@bigpond.com
+[protected]

On 28 April we were excited about our trip to Vietnam on your Airlines. On being served our meal I opened my tray. To my disgust it was dirty with soda spilled on it. It was sticky and the entire tray was covered including the back of the seat at the cup holder. I informed the hostess as I refused to place my meal tray on it. They continued to serve the other passengers and eventually brought me a cloth that I had to clean up. I can assure you that this is the first time I encountered this on all my travels. The air hostess informed us that they would report it.

On our arrival in Hanoi, I found that my luggage bag was broken/cracked. It is a green hard bodied Travelite 100% PET. My husband's case had his handle broken and hanging loosely. This handling of our luggage is totally unacceptable.

I can assure you that on all our international travels this has never happened.in 2001 and 2015 we used Singapore Airlines and did not have any mishaps. For that reason, when I read that you were introducing direct flights to Singapore we did not hesitate to using your services again. However after this terrible experience I doubt if we would make use of Singapore Airlines again or recommend any to use it.

Hello
During my last flight from Singapore to Melbourne on the 10th of May 2018 flight number SQ237 Seat Number 56K
I found that the seat would not stay in the upright position when I sat back in the seat.
I advised the flight attendants well before take off that the seat was reclining and would not stay or lock in the upright position.
I was advised that there were no seats available to change to but as usual the flight was not full and was not offered any change or upgrade to the available seating.
The flight was very uncomfortable as the seat was always reclined and not saying for the person sitting behind me.
I believe this should have been seen as a safety issue as all seats should be in good working order and checked before the next flight.
I have been a loyal traveller using Singapore Airlines as my preferred carrier hence my elite gold status with the airline.

I am looking forward to your prompt reply regarding my above issue

Regards
TG

Hi, I am Viji George, me and my wife travelled from New Zealand to trivandrum last week on emergency. My father was critical situation and admitted in hospital. because of the emergency, we chose singapore airlines. SQ 286 may 2. Very hopefully we chose Singapore airlines, unfortunately flight was delay one day and more hours. we didn't get proper services and very bad behaving from ur flight staffs. Because of this delay I lost my father, he passed away. If flight kept their proper time, definitely I can see my father alive and I can fulfill his last wish. Singapore airlines did not provide a good service, and really very very expensive ticket fair too. Atleast u are getting very high price from us and provide a good manners and service. I am really very sad now. Because of singapore flight delay, I have lost my father. My wife is pregnant and ur staffs provided wrong food. We informed many times to bur staffs, that was not our food and their mentioned name was other person name. They are not ready to hear and they forced to have that food. I asked them for alcohol, they said its finish. Toilet was not working and locked. Food was really ugly. Seats are really no space and cant move and uncomfortable.. No space nothing. So what kind of services u providing. Why u are taking this much of expensive ticket fair. I never chose and refer singapore flight to anyone. My father, he is in his eternal life now. U can't fulfill my lost. Finally I didn't see him alive and my wife, she is pregnant, it was his ambition to see my pregnant wife. As per our culture and beliefs, my father will need to bless her and my family. Really I and my family lost my fathers blessing. Everything because singapore flight delay. We can understand one or 2 hours delay. But we cannot forgive more than 24 hrs delay.. We are expecting compensation. Because I spent nearly $4000 nz dollar for ticket fair.. Hopefully u will accept and do further actions. Thank you

Vijigeorge and Roshini
nz nmbr [protected]
India 0091 [protected] until may 24 im in India and I am available after 25 on New Zealand.

To celebrate my husbands birthday and our 30th wedding anniversary we had booked ourselves a holiday of a lifetime including business class return flights with your airline. On 2.03.18 my husband and I were booked on flight SQ305 leaving Heathrow at 9:10am. We had booked and pre paid for a hotel for the 1.03.18, at approximately 17:30 I checked Singapore website to confirm my flight as the weather conditions were poor. The flight showed as cancelled. Later we found out it was cancelled due to a technical fault.
I immediately phoned your customer services line where it was confirmed the flight had been cancelled. I was offered a choice of two later flights, I accepted the 20:35 flight SQ319.
We had a connecting flight booked for the 4.04.18 and had planned to spend the whole of the 3.03.18 sightseeing in Singapore. We were unable to this due to our late arrival time, later than scheduled.
To be clear, we paid for a hotel in the UK which we were unable to claim the cost back, we also lost a full day, approximately 14 hours in Singapore missing out on a planned full day.

Return flight :
18.03.18 SQ306
This flight was on time, however the service in Business was poor. We are regular Emirates Business class travellers but decided that on this occasion we would try Singapore as you had won a recent award, we were expecting a better service that Emirates, outbound the service was as we had expected, excellent.
The return was disappointing. My husband and I had seats down the centre which means we had different staff serving us. I was served my welcome on board drink in a timely manor, my husband was not, eventually he had to ask for his this was just before take off so was unable to fully enjoy it.
Throughout the night the passenger in seat 20a to my husbands left was given drinks and 2 meals, and constantly asked if he needed anything. I asked for a coffee at 4.15, I walked to the galley to ask and was told that breakfast would be served in five minutes, I said I would wait as the air stewardess was abrupt and I felt I was putting her out, I sat down but thought again and went back and asked, I said I would wait to save her time. She agreed to bring it to me. It took 10-15 minutes to arrive, however I was glad I had a coffee as it was not until 4.55that my table was set, leaving my coffee cup on my table, I had to ask for a clean one as I drink tea with my breakfast.
I was asked what specifically I wanted for breakfast, my husband was not.
Neither of us were offered more orange juice or hot drinks once we had finished the first ones. I had ordered a pancake, this did not arrive, as the stewardess was clearing up a steward arrived with a waffle apologising they had run out of pancakes.
At no time was any rubbish (the plastic bag from my duvet, water bottles collected from my chair), I have photographic evidence of this.
Overall the plane was understaffed in business class which left the staff caring for a chosen few passengers.
I am at a loss as to how Singapore Airlines won any awards.

Here how Singapore Airlines misleads passengers in their booking and fare conditions. Summary:

I am a Singapore Airlines PPS Solitaire member since 21 years. I fly 2-3 times a month with SQ on business class.

Attached, please find a business class booking I made on 26 March from Hochiminh City (Saigon) to Singapore - return ticket.

I have blanked out my name, PPS number and the booking reference to keep some privacy.

On the second page, you can see the printed fare conditions, which state that
>> for the first sector (SGN-SIN), under SQ's "Business Lite" fare, any booking change would cost USD 200 extra, but
>> for the second sector (SIN-SGN), under SQ's "Business Flexi" fare, booking changes were "complimentary".

However, when trying to change the return sector SIN-SGN yesterday, I was told that the USD 200 penalty would apply no matter what.

My appeal to SQ's PPS club was rejected, with the reason that "I should have informed myself better" before booking.

I guess it was my mistake to believe in good faith what SQ wrote. I have now paid SGD 265 penalty.

If they treat premium clients of theirs like this, imagine what they will do to non-premium fliers. In my opinion, SQ needs to re-examine their values and return to the ways that made them such a icon.

Thanks for looking into this - I hope others will not fall into the same trap.

As I am not happy and I feel very sorry for SIA to have staff like you
then I decided to visit your ion office 2 x since then
and have told the supervisor to tell you in the face :

1. SIA is not giving any gesture of good will but SIA need to take responsibility so

a. Do not ever use word of gesture of good will
b. Do not ever try to swap it with other ways to compensate

2. I do not think you have good qualification to handle the case for SIA to take the responsibility of the damage you eve made in Dec 17 as I think you are far from that qualification and I feel sorry for SIA of having staff like this as you may cost the company a lot more money due to litigation cases .

I have made my self clear many time in many correspondence with very simple check .. Ask your self and do you ask yourself with this fundamental question ? Will you keep the receipt of the thing you bought 2 to 3 years ago for some one who broke it /damage . You just need that some who broke it/damage to
a. Take the damage and repair
b. Replace with new one
c. Pay with any reference price (browsing or go to electronic shop) to get the price

By the way, I have recorded my conversation with your ION supervisor as additional to all print outs and I have told the supervisor that after 2 visits within period of 12 to 24 April, my counselor has given me advise, to give SIA two more week from 24 April and if on 8 May SIA does not take responsibility of the damage, I will proceed with legal action and this will cost SIA a big reputation damage which by the way, may not be your concern at all as you are far away from qualified

--if I were you, need to manage this time line very seriously

SIA, please let me put this way :

DO NOT SEE THIS CASE FROM PERSPECTIVE OF GIVING ME A GESTURE OF GOOD WILL AS YOU HAVE MADE TERRIBLE MISTAKE AS PREMIUM AIR LINE

SEE THIS CASE FROM PERSPECTIVE, SIA, A PREMIUM AIR LINE IS TAKING RESPONSIBILITY OF THE DAMAGE YOU HAVE TERRIBLY CAUSED

Hi

Date - 28 April 2018
Booking ref no - UZ2R89
Ticket no - 618-[protected]

i made a booking from Kochi to Auckland for the 8th of Aug today. I would like to change the flight now and as per my ticket confirmation any booking change fee is USD 50. However while trying to make the change, the site is charging me USD200. I contacted the customer service center, emailed my ticket copy to them & they have informed me that it needs to be escalated and they will contact me in 48 hours. I only have verbal confirmation on this that they will get back to me, as they said they cant sent emails from customer service.

But the issue with that is, if i wait for 48 hours, the ticket prices may increase & i wont be able to travel the same date perhaps.

please assist to resolve this at the earliest as i shouldn't be paying anything more than 50$ & i would like get the ticket booked asap.