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I am filing this complaint against my mobile service provider, Simple Mobile, due to an issue where my SIM card was deactivated and the phone number associated with the SIM card was changed without my consent or prior notification.
The issue began in late fall 2023 when I started experiencing problems with not receiving two-factor authentication codes on time and an unexplained change in my birthdate on my Simple Mobile account. Despite my attempts to resolve these issues, Simple Mobile did not provide any assistance.
Following the deactivation, which I believe was done by a Simple Mobile employee over the phone (as my SIM card became out of service immediately after their agent asked for my IMEI), I discovered that the phone number on my SIM card had been changed twice. This was also done without my consent or prior notification. The deactivation of my phone number has caused me significant inconvenience and distress.
I believe that Simple Mobile’s actions in this matter are in violation of my rights as a consumer. because when I asked them to investigate the conversation I had with their employee who deactivated my SIM card, they showed no concern
Claimed loss: Losing my access to my online accounts because i used two step verification for them. also interrupting my daily life as an artist in painting, sculpture, photography, music, writing and martial arts.
Desired outcome: Since they didn't retrieve my phone number and I'm working on updating my information. the company must compensate me $10.00 per minute for the time I have spent for updating my information which is $3000.00 so far.
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