CB Car Dealers Chrysler Complaints #282-301

Chrysler review: service

Francine Dilucia of Harrisburg, US

Dec 07, 2019 7:39 am UTC

Verified customer

I have a Chrysler 200c AWD with 66440 miles and recently noticed the transmission has been slipping in D4. I called there and told the service department my trouble and was told I needed to bring it in to the service department. I want to tell you that I bought the car at Star Chevrolet and when I called there they told me it was a power train issue covered under my manufacture warranty and I needed to take it to a Chrysler dealership. I made arrangements for my car to be taken to the service department only to get a phone call stating they would not look at my car unless I paid them $106.00 to run a diagnostics test, no one ever informed me that there would be a fee to look at a manufactured covered issue at any point speaking to either dealership. My boyfriend lost time and money taking my vehicle in for me and they would not even look at it. If there is a fee for running diagnostics on covered services someone should have told me before I made arrangements. It was an off pay week and I live paycheck to paycheck and did not have the money set aside, My warranty is running out in the next 3 weeks. You should not make people believe these things are covered to 100, 000 miles if that is not the case and if an issue arises that needs to be addressed if the service is covered it should be up to the dealership to look at it free of charge. I have owned several jeep grand Cherokee vehicles and have never had issues with Chrysler before, this was a very disappointing service and somewhat humiliating incident. If I had been advised of the fee I would have been prepared. I am a very unhappy customer and would like some resolve. Sincerely, Mrs. Francine Dilucia

Unhappy customer. Bad customer service.

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support@chrysler.com

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1000 Chrysler Drive, Auburn Hills, Michigan, 48326, United States

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