Shoppers Drug Mart review: insulting service ( 3 comments)

I have purchased this same type of mascara from them in the past on multiple occasions. The cost is $20. Not an inexpensive product and the reason I purchase it is because it does not run or smear. No raccoon eyes. Well I purchased the same product yesterday and half way through the day, the mascara had smudged. When returning home I decided to stop at the store and explain the situation. When I told the retail employee that the tube inside the box was a different colour, she told me I was wrong. She did not want to hear my situation and was only worried about if I had purchased it there. When I told her that I had never had problems with the product in the past, she told me she never liked that product. Totally disrespectful. To top things off, when I walked away she started laughing with her co-worker. Once home, I called the store to share my experience and concern. Since the manager was not in, they would not even listen to what happened. When I went on-line to file the complaint, a note states, expect a two week wait time.
I purchase mascara every 4 to 6 weeks. So this annual purchase of $173 will no longer be seen in their cash register or the shareholder's revenue reporting. This equates to at least another 40 years of me wearing mascara, if I'm a typical women, equalling $6920. The worse of it, I will not return to this retailer who cannot ensure that their employees treat a paying customer with respect. My total annual purchases with them on all drugs, groceries and misc. is $2500. One lonely lifetime customer lost from a disrectful employee caused from a bad hiring = $100, 000
Stand up for what your hard earned money is worth. Don't let profit driven retailers treat you with disrespect. Let the shareholders know the consequences, simply ban them.