Shoppers Drug Mart

Good morning,
I was shopping in Shoppers Drug Mart in North Sydney around 9am. While near the back of the store I could hear the manager, I think her name is Melissa, berating and belittling the blonde girl with the glasses that works the Post Office.
I didn't hear any response from her, but it was quit disturbing. I haven't heard that kind of language and abuse of authority in my many years of work.
Shortly after, the girl left the store obviously and visibly shaken. It was a site to witness and should never happen this day in age, never mind within earshot of customers.
I am appalled that Shoppers Drug Mart employs these types of Managers, and I will not be quiet about this as the public has a right to know how they treat their employees.
I may consider changing stores or entities and take my business wlsewhere.
But I'll take 24 hours to calm down and rethink this incident.
I'm sorry to email you in this capacity, but I too was visibly shaken.
Regards
Sheldon

I am on prescription pain medication that is only filled once per month. I was scheduled to pick up my prescription today. I was coming back from out of town when I got a flat tire. By the time I got it changed and on my way back home it was coming up on closing time for the Shoppers Druv Mart Store in Edson Alberta. I was worried I might not make it on time and called to ask if there was some way to accommodate. I told them it would be within 2 minutes if closing time if I was even late. The prescription is covered by insurance and didn't need to be paid for so I asked if they could scan it out and have it ready for me. They said they would but they would not wait past 7pm. I arrive to the store one minute before closing and I was running to the door when the girl came and locked it. She saw me. And continued to lock the door and walk away despite the fact it was not yet 7:00pm. I tried calling but it said the store was now closed. Two minutes later another staff member came out the door and I asked if she could help. She took me inside where the pharmacy assistant I spoke to on the phone very rudely said they had locked up. Not an apology or anything. Just a very rude attitude. She said I know you called but we can't help you, despite telling me on the phone she would scan it out and have it ready for me. I explained I really needed my medication as I rely on it for mobility issues due to pain and I am a single mom with two small kids. She just said well you'll have to pick it up tomorrow. If she wohld have scanned it out like she said she would they could have easily handed me the prescription and I wouldn't have to suffer all night in horrible pain and be unable to sleep or get around. Instead she chose to have an ignorant attitude while the other staff members stood there in disbelief. I have used this store for many years and have never had such poor customer service ever. Since the previous pharmacy owner left it has been nothing but problems. They will tell you your prescription can be picked up at a certain time but when you get there you're left waiting for fourty minutes because they don't have it done. They are frequently out of my one medication and I'm left waiting for it with a promise they will call when it gets in. A week later I get frustrated and call and they say it's been there for days waiting for me. I get medication I have to inject and have always had my syringes given to me with my prescription but not anymore. They constantly forget and then I have to wait for them as well. My triplicate prescription renewal was given to me by my doctor one day early (I fill every 30 days). It was logged and filled. When I asked to have my prescription filled again 30 days later I was told the pharmacist put a note on my file to not fill it till 31 days despite my prescription saying otherwise. And then the incident today. I am not impressed at all and am actually considering switching pharmacies due to the poor customer service. This store really needs to get it together and learn what customer service is about. There is no need for me to be suffering in pain all night for something that could have been avoided if 1. The door had not been locked before 7:00 2. The pharmacy staff had kept their word 3. There was any compassion or customer service skills whatsoever. A great store is really going downhill fast and word is spreading in the community. I know others who have switched pharmacies already because of it.

To whom this may concern,

As a worker at this facility, myself as well as many of my other fellow coworkers have noticed that the work ethic and general demeanour of supervisor Lisa Fuller is unacceptable. She has been cruel to many staff memebers emotionally, negatively and openly complains about the work ethic of others, and truly does not put the work in that is expected of a supervisor. Ms.Fuller has caused multiple of the mentally ill workers to spiral into panic attacks due to being rude, putting them into overly stressful situations, over-loading them with jobs that were assigned to her to complete, and refusing to give proper breaks to workers.

Many are uncomfortable to work along side her as they know she will not do most of the work assigned to her. There is one report (that was never formally written up by any manager) of her giving a worker only ONE fifteen minute break within an eight-hour shift simply because she "forgot". That is unacceptable. It would be preferred if her work was reviewed by higher powers in the company to assess her work ethic. As well, other employees should be questioned about what they've witnessed Ms.Fuller doing during shifts and/or what they've experienced while working with her.

Some employees have stepped up and reached out to managers but nothing has been done. Her lack of work and mean demeanour need to stop. Many workers have thought about leaving their positions strictly because they are so uncomfortable around Ms.Fuller.

Thank you kindly for reviewing this complaint.

I was in line at the Pharmaprix in Beaconsfield on Saint Charles and highway 20, waiting to get my prescription from the pharmacist. Besides being rude to the other people in line, the Pharmacist, Roula, was extremely rude to the employee working with her. I am obviously unaware of the details or circumstances that influenced the Pharmacist to act in such a way, but I know it was wrong. Someone as aggravated as she was should definitely not be working in the customer service industry. Or she should at least learn how to contain her frustration, because people like her make customers like me to transfer pharmacies. Behaviour like hers is unacceptable. This occurred tonight, the evening of Saturday September 8th, 2018. Thank you for taking the time to read this.

Confronted by bias staff member [employee is a supervisor to that regard], to no resolve. There was an attempt to ban me from the store for making a return. I purchased a Life Brand vitamin product & was not satisfied with the quality, so i discarded it. Called customer service for a refund & was instructed to go back to store with receipt. I went to store, explained the circumstances & received my money back. On my way out the supervisor then made comments i was a troublemaker, told to leave store & not allowed back. Threats to call police followed, so i left without incident. A call to managment/ownership did not prompt further investigation besides a meaningless discussion. If i had this on video the person would be terminated. This is to the extreme level of unethical behaviour!

So when I ordered for refill they said that the medication was out of order and for me to call any other shoppers drug mart to see if they have the medication. So later I called and told them a shoppers drug mart had the medication then they said they would contact me after they got the medication. And I am disabled so my stress is high. They did not fulfil their responsibilities and so they didn't call me. So I myself had to call them, then they told me that they didn't know anything about this so I stressed out and disconnected the call. A few seconds after they called back and said they have the medication and to come and pick it up. Therefore they did not give me proper customer service. At the moment I was very stressed.

She is so rude made me feel like she didnt want me to look or find anything I was needing. She should be kept in the back. I asked because im traveling if the 3 piece make up remover, micler water, clenser. Value packs they had on at the moment or if they had the spacific brand I had bought more than once already. But she looked at me and said "no we have nothing like that." And grabbed the first one closest to her not even the brand I was requesting then says this is all we have. I walked past her and reached for a different one she cut me off and grabbed the one below theone I wanted to look at and read because I have skin sensitivities and instead I have to go no not that one but the other and have to point at it theb say nope over over and up. To get it and I still dont get to look at it in my hand. While sheistrying to tell me its not sensitive when it is. She just wants me to take the one closest and get out. But I have very sensitive skin and cant just buy anything. Or the time to explain why to sombody I need something im also an adult should be able to pick and choose myself without feeling like I shouldnt touch or read the label first. If she hates people she shouldnt be in customer service. Im also a privet person and ill never shop there again and I spend lots in cosmetics. This shop I spent 157.00$ on 4 items im going to return at a different shoppers so I can comfortably buy the right items im sure I want and not just to get out and away from an employee. What a horrible experience im going to tell all my friends and contacts on facebook and beauty blogs im part of.

I received a $10 bonus card because I had purchased over $50 and it was dated to expire on August 16. I was not aware that a card that I qualified for had an expiry date and I was not told about this by the cashier. I purchase very many items at Shoppers including our prescriptions. My issue is that why would a bonus card expire. Why can't it be used immediately towards the same purchase. It is so easy to forget about this card in my wallet and i have fibromyalgia which really affects my short term memory so I totally forgot to use it and i did go into Shoppers a few times before this date. Would it be possible to get a replacement card so that I can use it. I would really appreciate it. Thanks.
Bonus card PLU 3687
Monique Sauve Roy
5514 Poplar Avenue
Long Sault ON
K0C 1P0

I have all the names and info and made attempt to speak with nasty manager and no attempt to contact since. I was there for toilet paper late at night. Attempted to buy a product and use a coupon that was expired. Silly me. And decided I didnt want the product at normal price he continued to charge me and i left the store without the product. I went back and they yelled and caused issues!
Melissa hart
[protected]
Melissa.[protected]@gmail.com

Hi, i have a concern regarding on how your undercover security treat us inside the shoppers in 4827 Kingsway, Burnaby, BC V5H 4T6 . Me and my Brother went in this location for first time, and were planning to buy some drink but we just decided to look around first . We were on the fragrance area, when a guy came out of no where, and staredx at me while im smelling the perfumes, he literally stand beside me and stare on what i am doing . Which he made me and my brother uncomfortable, so we decided to go to different section, when we were in the toothpaste area, then he suddenly pops up and stand and stare where we are, so he made me feel like he is following us, i went all the way to chocolate and drink area and he is still following us . Its so yncomfortable that he keeps on watching and following us and his eye is on us only, its unfair and uncomfortable, and so obvious that he is making a false accusations towards me and my brother on how he show his actions . Before we have to leave the store, i voiced out my concern to the cashier to talk to him and dont follow us around like that, because its uncomfortable and we are not inside the shoppers to still something . So when we went out of the store, i looked back and I saw him went out and take a photos of me and my brother, . That is way too much, he followed us around inside the store that made us feel uncomfortable, and made us not to buy something on what he did, and he takes a picture, which is really worse, . I confronted him if he had a problem on us, and he told to my brother to get out, and it is his job, and he bis a security, in the first place we did not steal, or damage Or make a fight or whatever inside, and he tell us to get out ?! He take a picture ?! Followed us around and only keen an eye on us .?! I feel bad with your security that looks like he dont know how to do it properly . He is basically having A false accussation towards us . Such a bad service And Environment inside that made us dont want to come back in this location ..

I hope you understand, and looking forward to an action regarding this matter, in the future i want to prevent this kind of accusation towards innocent customers who wants to shop in your store . .

Was at 43 Marion st, Winnipeg store today & Cashier named I believe Marantha was very rude. When I asked him to scan a price he told me I should use the self scanner, then scanned the item twice and I had to tell him to remove the second from my bill. He continued to be short with me, through my items in the bag & did not thank me or ask for my optimum card. I have seen this man be rude with other customers on other occasions. I may not ever go back to Shoppers at all, but I will not be going back to this store ever again.
I believe this is his name but the Author number on my bill is 065781

Hello my name is Robin Pawletzki I live Ayr ont and purchased a tab E Samsung this morning in Brantford on King George rd. The tablet didn't work and I was told that my sin got their last one so I called pioneer plaza to see if they could exchange the defective unit with another but they told me I had to return it where it was purchased. So I called the 3 stores in Brantford and could not locate the same tab. So I called Cambridge locations to find out the same thing. I am truly surprised that no other location would help me with this problem. I have called Samsung and explained my problem and they have assured me that I will be honored with their 1yr warranty. I wanted to let you know of the issues that have occurred with my purchase. Thanx Robin Pawletzki Ayr ont

On Saturday September 1 I tried to use computer printed coupons at my local SDM and was denied. The cashier called a supervisor over and they said they would not accept computer printed coupons. The coupons were colour printed, legible, had pin and expiry, and were for use in Canada. I have used these coupons at other retailers with no issues. I read the coupon policy online after I got home and found that it is policy to accept this type of coupon. Please explain why they were denied.
Lisa Frechette
Email [protected]@hotmail.com

Bought clearance razors at yonge/Carlton Location in Toronto took them home and realized they didn't fit. Attempted to return them and was told no but nowhere did it say clearance items could not be returned. Very discouraging as i shop tbere regularly easily spending $1000/ year. Very sad about it as i am a very regular shopper. That's the thanks i get! Such cold uncaring horrific service!

While at the lime ridge mall location in Hamilton I needed a bathroom desperately. I have physical problems walking and was yet told to walk 3 blocks into the food court while in desperate need. I find this unacceptable. I have spent thousands at shoppers over many years and can't use the bathroom. I was discriminated against as I don't work there but my money employes those who do. I am irate and will never shop at any shoppers drug mart again.

My husband and I were trying to look for a perfume to purchase for his mom at the Shoppers Drug Mart at 579 Lakeshore Rd East in Mississauga. Both my husband and I needed assistant but the cosmetician by the name of Nikki was busy chatting away with another coworker named Stephanie. We tried waiting in hope that they both stop chatting and help us but they had completely ignored us. They are terrible with customer service. I am not sure why Shoppers Drug Mart hires those with poor customer service. Why hire employees who are not willing to work but busy chatting away with each other?

My wife was in shopping at the Lake Country location on Aug 29/2018
All of the sale items were not scanning correctly.
While the cashier stated she would correct the price in the system, the scanning code of practice still applies.
I have my receipt for the transaction, The date is correct, but the time is not. Really, your computer system does not have the correct time. I think this is important for proper and accurate transactions.
I noticed that your web page states that you adhere to the scanning code of practice. I expect this to be adhered to and my transaction compensated.
I have emailed the Lake Country store as well and I look forward to your timely response.

Details off the receipt are as follows: [protected] 3
Aug 29/2018 at 12:18 PM ( as noted above this time is not correct )

I was shopping at shoppers drug mart at 10116 150st in Edmonton Alberta and had a medical emergency to use the washroom and as I was jumping up and down trying to hold it and pleading that I had chrones disease and really needed to use the washroom they said they never had one for me to use and I ended up having a bowel movement all over the floor then they all of a sudden had a washroom for me to use only after total humiliation. I never want to walk into a shoppers drug mart again and going to change where I get my prescriptions filled

Hello,
I was passing by in Laval on my way home tonight and we passed by a Pharmaprix on Laurentides. I bought 7-8 items and 4 of them had manager stickers (1$ - 1$ - 4$ - 4$).
I paid for my stuffs and left, only to discover once home that the cashier entered the coupons as (1$ - 1$ - 1$ - 4$).
I cannot come back as this Pharmaprix is far from my house (I live in Mascouche). What can I do? Thank you!

On Thurs Aug 16, 2018 I was at Shoppers on Park and Victoria in Regina, SK. I purchased 2 International Delight Creamers as the tag said "Buy 2 for $4.00" at the til I was charged $4.99. I complained to the "supervisor". She looked at my bill and called it a Printer Error and miraculously printed off a new bill. I believe I was overcharged and that Shoppers should have refunded me the whole amount. My retail friends have never heard of a "printer error". Has this happened to anyone else? Well for $0.99 and bad customer service, I have to ban this Shoppers for a while. Maybe I should be going to Safeway.