The complaint has been investigated and
resolved to the customer's satisfactionResolved Shoppers Drug Mart — banned for life
resolved to the customer's satisfaction
I would like to say my experience with the 728 Yonge St Shoppers Drug Mart location and Scorpion Investigation Agency has been truly disappointing. As an advertising student, I was dissapointed that they had no samples
out to see what the product was like, which you usually had. So I decided to open up the container to test the thickness of the wax, I touched it lightly with the intention of buying debating whether I should get the L'Oreal Studio
Mineral FX or the Indestructables. But I was unsure since I did not want to fully take out a huge chunk and yes I am aware that I shouldn't of touched it but it helped me made my decision. I ended up not making a choice because
there was no tester, so I decided to wipe the little wax residue on my hair since I did not have access to washing station or get it on my clothes. But on the way out, a private investigator by the name of "Bryan" had stopped me
and asked if I wanted to pay for it and if not he threatened to get me arrested. In shock I gave him sarcastic replies but did suggest to pay which I did in the end (receipt 9990209501010001192946). On the way in I got handcuffed
for having hands inside my pockets and got detained for an 1 hour and 25minutes before the arrival of the police. I was given a paper of the legal action which was to ban me from ever going to any Shoppers Drug Mart in Canada FOR LIFE. Afterwards when police came they were explained of the situation and I was released.
During my detainment I tried explaining my story to the Assistant Store Manager while in the backroom when he was talking to the private investigator and in quotation he told me to "Shut Up". I was in shock how the store dealt with the
situation considering I was a frequent shopper at Shoppers Drug Mart and the product was only worth a total of $8.46.
My friends, family and colleagues at my university are well aware of the situation and can not look at the image of Shoppers Drug Mart the same way. Even for myself, I am in shock and in awe that this had happened to me, I can only think twice of ever going into a Shoppers again.