CB Online Shopping Shopee

Shopee review: Cod/free return from shopee causes charges

WinnyG of MY

Jan 19, 2024 10:52 pm EST

Verified customer

Featured review

Case 1:

I as seller, sell my product as per customer order & shopee system just pop up parcel damage not to delivery to customer & parcel also no return back to seller.

Do dispute to shopee request prove of parcel damage. Shopee unable to prove. Keep request prove from seller.

Seller provide via email. When different pic of customer serve the case request again the evidence!

Case 2:

Shopee offer free return / cod to customer.

Customer don't like the product after received & return parcel to seller.

I as seller, always receive wrong parcel which is not sell by us!

Besides, do dispute >seller provide via email as per request. When different pic of customer serve the case, request again the evidence!

Further more, charges the reverse shipping fee to seller.

By right our item sold out is not returnable!

Case 3:

Due to shopee hide customer contact details, customer indicate wrong postcode, cause me as seller unable to ship on time. We as seller keep chat customer via shopee chatbut no response.

Complaint to shopee, shopee ask seller cancel order.

But as all of shopee seller know if cancel we will incur penalty. At the end, we incur penalty & late shipment to customer!

Desired outcome: SHOPEE WITHDRAW COD/ FREE RETURN TO CUSTOMER!OPEN CUSTOMER CONTACT DETAILS TO SELLER

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Shopee Contacts

Shopee phone numbers

+65 62 066 610

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Singapore

+62 213 950 0300

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8%
Confidence score

Indonesia

+60 322 989 222

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13%
Confidence score

Malaysia

+886 266 366 559

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Taiwan

+66 20 178 399

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6%
Confidence score

Thailand

+84 19 001 221

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9%
Confidence score

Vietnam

+63 28 805 200

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13%
Confidence score

Philippines

More phone numbers

Shopee emails

help@support.shopee.ph

100%
Confidence score: 100%

Support

Shopee address

5 Science Park Drive, Shopee Building, 118265, Singapore

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