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Shopee

Shopee review: Cod/free return from shopee causes charges

W
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10:52 pm EST
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Case 1:

I as seller, sell my product as per customer order & shopee system just pop up parcel damage not to delivery to customer & parcel also no return back to seller.

Do dispute to shopee request prove of parcel damage. Shopee unable to prove. Keep request prove from seller.

Seller provide via email. When different pic of customer serve the case request again the evidence!

Case 2:

Shopee offer free return / cod to customer.

Customer don't like the product after received & return parcel to seller.

I as seller, always receive wrong parcel which is not sell by us!

Besides, do dispute >seller provide via email as per request. When different pic of customer serve the case, request again the evidence!

Further more, charges the reverse shipping fee to seller.

By right our item sold out is not returnable!

Case 3:

Due to shopee hide customer contact details, customer indicate wrong postcode, cause me as seller unable to ship on time. We as seller keep chat customer via shopee chatbut no response.

Complaint to shopee, shopee ask seller cancel order.

But as all of shopee seller know if cancel we will incur penalty. At the end, we incur penalty & late shipment to customer!

Desired outcome: SHOPEE WITHDRAW COD/ FREE RETURN TO CUSTOMER!OPEN CUSTOMER CONTACT DETAILS TO SELLER

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  1. Shopee Contacts

  2. Shopee phone numbers
    +65 62 066 610
    +65 62 066 610
    Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number
    Singapore
    +62 213 950 0300
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    6%
    Confidence score
    Indonesia
    +60 322 989 222
    +60 322 989 222
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    13%
    Confidence score
    Malaysia
    +886 266 366 559
    +886 266 366 559
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    Taiwan
    +66 20 178 399
    +66 20 178 399
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    6%
    Confidence score
    Thailand
    +84 19 001 221
    +84 19 001 221
    Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number
    9%
    Confidence score
    Vietnam
    +63 28 805 200
    +63 28 805 200
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    13%
    Confidence score
    Philippines
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  3. Shopee emails
  4. Shopee address
    5 Science Park Drive, Shopee Building, 118265, Singapore
  5. Shopee social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 08, 2024
  7. View all Shopee contacts
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